Germain Toyota of Naples

Hassle Free Service I arrived at the service department about 20 minutes before my scheduled appointment. Frank Lopez greeted me with a warm smile and a "Good Morning". H I arrived at the service department about 20 minutes before my scheduled appointment. Frank Lopez greeted me with a warm smile and a "Good Morning". He escorted me to his desk, filled out the paperwork that was needed for my service and I was out the door, got to my meeting on time. The problem was fixed and the car was ready upon my return. Great service, very professional! Thank You Frank and Germain Toyota! More

service Peggy Mazaras is an excellent service adviser - I had both a recall and a water pump replacement, she told me how long it would take to complete both Peggy Mazaras is an excellent service adviser - I had both a recall and a water pump replacement, she told me how long it would take to complete both items, arranged a ride home for me and told me what the cost would be. I couldn't ask for anything better except maybe a little better cost! More

Camry Always pleased with service. Am not pleased with the price I'm paying on a lease. Seem to be playing twice what car is worth Always pleased with service. Am not pleased with the price I'm paying on a lease. Seem to be playing twice what car is worth More

Superior Customer Service Dealt with Ann-Marie Roebuck who greeted me and was very knowledgeable and efficient. The waiting room was comfortable and was pleased they had coffe Dealt with Ann-Marie Roebuck who greeted me and was very knowledgeable and efficient. The waiting room was comfortable and was pleased they had coffee available as it was early morning. Even though I was not able to make an appointment for this service, my car was serviced in a timely fashion. Ann-Marie made the whole process very pleasant. Will definitely ask for her for my next appointment. More

Very Positive Experience On May 15, 2014, I brought my 2008 Rav4 into Germain Toyota for the 60,000 mile check-up and to complete a recall that I had received in the mail . I On May 15, 2014, I brought my 2008 Rav4 into Germain Toyota for the 60,000 mile check-up and to complete a recall that I had received in the mail . I was greeted at the door and directed to Ann-Marie Roebuck whom was very welcoming and friendly. Ann-Marie completed all of the necessary paperwork and since I was going to wait for my vehicle she directed me towards the waiting room. Approximately two hours later Ann- Marie informed me that my car was ready and went over all of the work that had been completed. Ann- Marie also informed me that the part for the recall needed to be ordered and I would receive a call from Germain when the part was in so that I could make an appointment to bring my car in for repair. On June 2, 2014, I received a postcard from Germain stating that the part that was ordered was in and to call the dealership to make an appointment. When I called I spoke with Ann-Marie and she set-up an appointment for me to come in the next day. When I arrived on June 4th, just like my last visit on May 15th, I was welcomed and treated very professionally by Ann- Marie. I waited in the service area for about two hours and was very pleased by the way that Ann-Marie handled my appointment. Overall, felt Ann Marie did an excellent job making sure that I was happy and satisfied with the work that Germain Toyota completed on my vehicle More

Experience In my opinión the experience with Marcos Galarza was excellent. He is very professional, gentle, friendly, dependable, high quality of work. He is th In my opinión the experience with Marcos Galarza was excellent. He is very professional, gentle, friendly, dependable, high quality of work. He is the right salesperson . More

Friendly, accommodating and efficient Ann Marie Roebuck has always been friendly and accommodating and very importantly, made sure my service was satisfactory. She goes above and beyond to Ann Marie Roebuck has always been friendly and accommodating and very importantly, made sure my service was satisfactory. She goes above and beyond to make sure I'm accommodated. Germain is fortunate to have such a conscientious employee. More

First Time Service at Germain I just became permanent resident in Naples Fl and I went to Germain for the first time for one of my scheduled services as per Toyota. Geff Smith was I just became permanent resident in Naples Fl and I went to Germain for the first time for one of my scheduled services as per Toyota. Geff Smith was my service representative and he was very cordial, articulate, efficient, and he answered all my questions in a complete manner. He is simply and outstanding representative for Germain Toyota and I will certainly be a future customer Kevin Haggerty More

lease Great customer service, Mr. Vazquez was friendly, helpful and prompt to answer our questions. We are very pleased with manner and way to do business. Great customer service, Mr. Vazquez was friendly, helpful and prompt to answer our questions. We are very pleased with manner and way to do business. More

Scheduled Service of New Car We have a "special needs" Toyota Sienna that is wheelchair accessible. This was the first scheduled maintenance (5000 miles) required and we took it We have a "special needs" Toyota Sienna that is wheelchair accessible. This was the first scheduled maintenance (5000 miles) required and we took it to Germain Toyota since we have purchased new cars from them before. This service visit, as all others, was completed in a prompt and courteous manner. The waiting room at this dealership is comfortable and clean, and our service manager Ann-Marie could not be more helpful and friendly. More