Germain Toyota of Naples

Great experience! Germain Toyota's salesman Jerry, was very knowledgable and helpful! I needed something reasonable, and needed it done quickly. He provided what I ne Germain Toyota's salesman Jerry, was very knowledgable and helpful! I needed something reasonable, and needed it done quickly. He provided what I needed and the process was quick n painless. Thank you! More

WORST CUSTOMER SERVICE EXPERIENCE OF MY LIFE I WENT TO GERMAIN TOYOTA TO PURCHASE A CAR FOR MY DAUGHTER. I WENT TO THE DEALERSHIP ON 6 OCCASIONS BECAUSE I KEPT GETTING "CALLED BACK TO DO THE DEA I WENT TO GERMAIN TOYOTA TO PURCHASE A CAR FOR MY DAUGHTER. I WENT TO THE DEALERSHIP ON 6 OCCASIONS BECAUSE I KEPT GETTING "CALLED BACK TO DO THE DEAL". IN THE END, THE "DEAL" WAS ALWAYS THE SAME....PAY MORE MONEY THAN I WAS ORIGINALLY QUOTED BECAUSE OF "CREDIT CHANGES, RESIDUAL VALUE CHANGES OR OTHER CHANGES NOT TOLD TO ME THE FIRST TIME. MY ADVICE. TURN AND RUN FROM THIS DEALERSHIP. More

Great service The service, quality of work and the promptness of the service was impressive. Michael Cunningham was very friendly and helpful. He got my car in for The service, quality of work and the promptness of the service was impressive. Michael Cunningham was very friendly and helpful. He got my car in for service even when I didn't have an appointment. More

ANNE MARIE ROEBUCK Ann Marie is wonderful and the only reason we do business with Germain. i COULD GET MUCH BETTER PRICING FROM A FRIENDLY MECHANIC. ANN IS GREAT Ann Marie is wonderful and the only reason we do business with Germain. i COULD GET MUCH BETTER PRICING FROM A FRIENDLY MECHANIC. ANN IS GREAT More

Toyota Tacoma Pre Runner 2014 I happy with the way thing went and I got the vehicle I was looking for and your staff was very helpful, I will definitely comeback in the future, Tha I happy with the way thing went and I got the vehicle I was looking for and your staff was very helpful, I will definitely comeback in the future, Thank you More

My experience purchasing my new Rav4 I had a great experience when I purchased my new Rav4. Everyone was extremely helpful and answered all of my questions and concerns. As a single woman I had a great experience when I purchased my new Rav4. Everyone was extremely helpful and answered all of my questions and concerns. As a single woman, I am always wary of buying a new car by myself but the people that helped me were very courteous and made this a pleasant experience. I have already recommended this dealership and will continue to do so. More

Excellent Service Experience First time visiting Germaine Toyota Service Center. Very pleasant experience with Peggy Marzaras from scheduling the appointment to paying the bill. First time visiting Germaine Toyota Service Center. Very pleasant experience with Peggy Marzaras from scheduling the appointment to paying the bill. My highlander was serviced and ready within the hour. I would definitely return to Germiane Toyota for future service. More

Best service experience ever! I called the dealership when we had an emergency with our Sequoia and Andrew Ctvrtnik was the Advisor who helped me. He went above and beyond to help I called the dealership when we had an emergency with our Sequoia and Andrew Ctvrtnik was the Advisor who helped me. He went above and beyond to help us get our vehicle in quickly, and address the problem right away. It was fixed and back on the road in no time! Andrew Ctvrtnik is the best service advisor we've ever worked with! Thank you so much! More

Excellent Service Michael Cunningham did an excellent job handling the servicing of my 2009 Toyota Sienna. He took the time to explain everything to me and answer any q Michael Cunningham did an excellent job handling the servicing of my 2009 Toyota Sienna. He took the time to explain everything to me and answer any questions that I had. More

MY APRIL 29, 2014 VISIT TO GERMAIN TOYOTA FOR RECALL SERVICE Ann Roebuck was extremely courteous during my visit for a recall notice on my 2011 Prius. While gathering information from me about my car and looking Ann Roebuck was extremely courteous during my visit for a recall notice on my 2011 Prius. While gathering information from me about my car and looking up any possible additional recalls for me, we were interrupted 6 times in 20 minutes by other employees and another 4 times by phone calls, 2 of which were from other employees. Even so, Ann politely maintained her composure and my car was serviced promptly. You should ask your employees not to bother the service writers when they have a customer with such questions as, "Have you seen Bob"? And if they must interrupt the service writers with an important question, they should at least say "please excuse me" to the customer and "thank you" to the service writer and "I am sorry for interrupting" to the customer when they are done. It is just simple courtesy toward your fellow employees AND your customers! I think EVERYONE would appreciate it. More