Germain Toyota of Naples

Richard Estes I was very pleased with the personal treatment and attention that Richard paid to detail. He handled every thing exactly on time as he committed. He I was very pleased with the personal treatment and attention that Richard paid to detail. He handled every thing exactly on time as he committed. He is very committed to customer satisfaction. There is no doubt that Richard will go far in the Germain organization More

Our first service visit for the new car. Frank said it would be an hour for our first service. The waiting room was packed and we didn't think that would be possible but frank was good to his Frank said it would be an hour for our first service. The waiting room was packed and we didn't think that would be possible but frank was good to his word and an hour later our car was done and washed. We were very happy. More

Professional and ethical The service that was provided to me was top notch. The career expertise was very easy to see with all those that worked with me . The service was Sp The service that was provided to me was top notch. The career expertise was very easy to see with all those that worked with me . The service was Speedy, quality , ethical, and truly professional! More

door window service Excellent and fast with no problems of communication. Able to make appointment on web which is very convenient. Costs were very carefully explained by Excellent and fast with no problems of communication. Able to make appointment on web which is very convenient. Costs were very carefully explained by service representative. More

Having car serviced a LONG way from home. How lucky was I to have Mike C. handle my servicing of my old Toyota...he was professional, honest and very genuine. Thank-you for making me underst How lucky was I to have Mike C. handle my servicing of my old Toyota...he was professional, honest and very genuine. Thank-you for making me understand what was going on and taking the time to explain the need for the necessary part. He made a potential bad situation a truly manageable one and was always available to answer my questions. Barbara Tantillo Harwich, MA More

Recall Follow Up Michael Cunningham was very friendly and courteous at reception. He was presented the mail notification and explained it would probably take an hour t Michael Cunningham was very friendly and courteous at reception. He was presented the mail notification and explained it would probably take an hour to perform. It ran slightly over an hour but the reception area was well stocked with snacks and beverages for my weight. The car was washed and ready to go upon notification by Michael. My previous visit in November was to get the 22,000 inspection just before my warranty expired. Much to my surprise, the invoice on that visit showed only the oil change and tire rotation. You do owe me the inspection listed for 22,000 miles. I wish that I had noticed it earlier because Michael would have handled it! More

Fantastic Experience Hector Ortiz and Eddie Vasco treated us like royalty. We would highly recommend Germain Toyota to our family and friends. The experience was painless Hector Ortiz and Eddie Vasco treated us like royalty. We would highly recommend Germain Toyota to our family and friends. The experience was painless and actually enjoyable. Hector went out of his way to get us a good deal on our new Toyota Camry. Eddie was fantastic, he explained all of the different programs and we got a great deal!!! Thank you Germain Toyota, thank you Hector and thank you Eddie! More

Toyota Total Care Extended Contract/Service on my Camry I found it upsetting that my extended Total Care Contract was not on file in my records. I had to show proof of it to Arthur. I had Arthur update my I found it upsetting that my extended Total Care Contract was not on file in my records. I had to show proof of it to Arthur. I had Arthur update my address as well. Also, my car was done for awhile and was sitting in the garage. I was not called to finalize the service. I had to go to Arthur and say that I had been waiting almost two hours. He was talking with a co-worker and said "oh yes, what is your name? Yes, your car is done." There was a luncheon going on for employees and everyone was carrying plates back to their work stations. I had minimal service - tire rotation, fluid and tire check and AC filter cleaning. They did not change my synthetic oil since I was at 5,000 miles over the last oil change in 2013. The work was done well and this is the first time I have had a small problem at Germaine. Usually it is exceptionally efficient. I will continue to use Germaine and will most likely buy my next Toyota from you. This is my 4th Camry. JoanDeuch More

GREAT SERVICE, VERY IMPRESSED THIS WAS MY FIRST VISIT TO GERMAIN TOYOTA SERVICE AS I BOUGHT MY 2011 SUZUKI SX4 SPORT HATCHBACK FROM GERMAIN WHEN THEY WERE A VOLVO, SUZUKI DEALER IN THIS WAS MY FIRST VISIT TO GERMAIN TOYOTA SERVICE AS I BOUGHT MY 2011 SUZUKI SX4 SPORT HATCHBACK FROM GERMAIN WHEN THEY WERE A VOLVO, SUZUKI DEALER IN 2011. ANN-MARIE ROEBUCK WAS FIRST PERSON I TALKED TO, AND WHAT A REFRESHING EXPERIENCE. SHE IS VERY KNOWLEDGEABLE, PUTS U IMMEDIATELY AT EASE AND A PLEASE TO WORK WITH. I GOT IN AT 7AM, YES 7AM, AND OUT IN APPROX ONE HOUR, NO HASSLE, NO PRICE GOUGING, JUST HONEST FAST AND EXCELLENT SERVICE. THEY WILL BE SEEING MORE OF ME IN THE FUTURE AND THERE COULD EVEN BE A NEW TOYOTA RAV IN MY FUTURE. More

Dondre went above & beyond what we expected, A fine young man with exceptional manners. He spent an exceptional amount of time with my Wife & I. young man with exceptional manners. He spent an exceptional amount of time with my Wife & I. More