Germain Toyota of Naples

Anne-Marie Roebuck's quintessential customer service skills just fit the bill for our last (3/17/14), and every, customer service experience in every regard. All in all, our most recent visit, as in ou skills just fit the bill for our last (3/17/14), and every, customer service experience in every regard. All in all, our most recent visit, as in our every visit to the dealarship, reinforces our total dedication to the Toyota line of vehicles, and prompts us at every opportunity to tout Toyota vehicles and the service received at the dealership as "the ultimate customer satisfaction." More

I originally went elsewhere for an oil change. That service center said the oil-filter housing unit was broken (they could not access the filter). Germain Toyota service said no - it was fine. That h service center said the oil-filter housing unit was broken (they could not access the filter). Germain Toyota service said no - it was fine. That honesty was great. I also needed tires. They didn't carry the brand of tires that I wanted but were very accommodating to order them in. More

Was very easy and didn't feel pressured, I was amazed how perfessonal Arthur Jackson was. I will only go to Arthur when I come to Germain. how perfessonal Arthur Jackson was. I will only go to Arthur when I come to Germain. More

The service provided to me for my vehicle was exceptional and Frank Lopez did a great job handling my service request in a timely and professional manner. Thanks again for a great experience at your dealers and Frank Lopez did a great job handling my service request in a timely and professional manner. Thanks again for a great experience at your dealership. More

I made my appointment with Michael Cunningham. When I arrived at the appointment he met me with a smile. A short time later he gave me an estimate of the work to be done and told me the length of time it arrived at the appointment he met me with a smile. A short time later he gave me an estimate of the work to be done and told me the length of time it would take to make the repair. The repair was made in the alloted time and the price was below the estimate. He also gladly accepted a coupon from another dealer for a savings to me. I had a follow up visit a few days later for a piece that fell off during the free car wash. Mike had found the piece and had it for me and I was out of there in a few minutes. Germain is an excellent dealership and they are fortunate to have employees like Mike Cunningham. More

Loved working with your employee Ann Roebuck, very friendly and happy to be there. You have to keep her or myself and a bunch of my friends wont go there anymore. Yup, we love her and think that much friendly and happy to be there. You have to keep her or myself and a bunch of my friends wont go there anymore. Yup, we love her and think that much of her. Keep up the great work Ann. We love you. More

My car was due for service while i was visiting another state. I took the car to Germain Toyota in Naples and Paul Basso was the person who helped me through the process. He was able to confirm my care p state. I took the car to Germain Toyota in Naples and Paul Basso was the person who helped me through the process. He was able to confirm my care policy and kept me informed of what was happening with that. At the end of the service he gave me a report on my car. I received excellent service and was treated very well during the visit. I would definitely return to Germain during my stays in Naples. More

We had a wonderful experience with Ann Roebuck when we We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to bu We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to buy a new Camry. Paul Delmonte helped us at that time and was very patient with us making a decision that we did not expect to make for a few years. Back to Ann, we knew our car had a recall, but we decided to wait until we got to Florida to have it done. We had such a good experience with Ann last year, we expected the same this year. Of course Ann lived up to it. We called on Monday and had the appt on Tuesday at exactly the time we requested. I would definitely rate Ann as a top employee and I told her we'd love to stop in an see her next year, but not need her services. Mary Sharon Kellens More

Peggy Mazaras is great and certainly knows the business of customer relations. Was able to observe her interaction with other customers during my visit and was impressed to say the least. Great job. of customer relations. Was able to observe her interaction with other customers during my visit and was impressed to say the least. Great job. More

Overall experience was great, Michael Cunningham was professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! More