Germain Toyota of Naples

Frank was very nice. His customer service skills where excellent. He made sure my car was take care off. Went above and beyond to make sure my experience at toyota service was excellent. excellent. He made sure my car was take care off. Went above and beyond to make sure my experience at toyota service was excellent. More

I find this attempt at customer feedback mystifying. Both GM and Toyota do the same thing. After EVERY service call, I am told by one or more employees that the rating for the individual or the dealers Both GM and Toyota do the same thing. After EVERY service call, I am told by one or more employees that the rating for the individual or the dealership has to be the best or it counts as a failure. Actually the young lady who took care of me was great and the experience was excellent, but if it wasn't I wouldn't rate it as such. Wouldn't it be better if I felt free to say the snacks were stale (they weren't) or the floor was dirty (it wasn't)? More

The employees were very nice to deal with, professional and pleasant. The car came back washed and clean. As always pricing could be a little more competitive. and pleasant. The car came back washed and clean. As always pricing could be a little more competitive. More

Very professional quick service clean waiting area Very professional quick service clean waiting area friendly personel answered questioning pertaining to my car. Offered me a solution with a Very professional quick service clean waiting area friendly personel answered questioning pertaining to my car. Offered me a solution with a company tht could help More

Ann Marie Roebuck was very courteous and thorough. I felt very well taken care of, and she kept me up to date the whole time my car was in fro repairs. I would definitely bring my care back to this dealer fo very well taken care of, and she kept me up to date the whole time my car was in fro repairs. I would definitely bring my care back to this dealer for service again. More

Prompt attention and assistance. Comfortable waiting room and complimentary beverages. Service for 2013 Toyota Camry XLE was 45 minutes less than expected. I assumed that service for vehicle would ta room and complimentary beverages. Service for 2013 Toyota Camry XLE was 45 minutes less than expected. I assumed that service for vehicle would take around 2 hours. Service for vehicle was completed in 75 minutes. This is the fourth vehicle that I have purchased from this dealership. Thank You for the past years of quality service. More

Fabulous first experience service with my new car's first check jup for the 5,000 mile marker! The staff was great! I knew exactly what to do the minute I pulled into the bay. I was greeted by a pro first check jup for the 5,000 mile marker! The staff was great! I knew exactly what to do the minute I pulled into the bay. I was greeted by a professional friendly face with a clipboard who announced I was expected! My total check up took less tan 45 minutes!! Anne in service went over the results with me and out I went!! WOW! So happy with Germain Toyota! Marianne Rogers More

Everyone I was in contact was helpful, courteous and informative. The new car I purchased was handled in a professional manner. I could not have been treated any better! informative. The new car I purchased was handled in a professional manner. I could not have been treated any better! More

I've been very fortunate to have found Germain Toyota when I moved to Naples several years ago. After having a great and personal relationship for many years with a Toyota Dealership in NE Ohio, I was co when I moved to Naples several years ago. After having a great and personal relationship for many years with a Toyota Dealership in NE Ohio, I was concerned that I would never again have that comfort and confidence I had gained up north that my Toyota vehicles would be personally cared for and serviced, in a professional and trustworthy fashion with no concern of being taken advantage of or up sold. However, from my first visit to Germain Toyota, Assistant Service Managers Garon Skender and David Wade have provided me with that same service quality and confidence. They have both regularly handled all of my scheduled maintenance and a few unscheduled issues that needed special attention with the utmost in care and professionalism and have both gone over and above to work with me to meet my needs and find the best, most efficient & economical solutions. This past week I had a rather unexpected service need. David was absolutely fantastic in having his technicians identify and correct the problems and in coordinating my my drop off, temporary transportation and pick up needs. Thanks to these guys, I've found that comfortable dealership relationship again. Thanks also to Salesperson Jan Christopher! I've purchased both a new and used Toyota through Jan and the experience working with her has been equally outstanding. I would highly recommend Jan and refer all family and friends to her to assist with any car purchase needs. And one final shoutout to courtesy car drivers Joe and Eric! They have both been extremely helpful and courteous when I've needed transportation to and from work and the dealership when regular maintenance needs have fallen on work days. Congratulations to you Mr. Germain, you have assembled a fantastic team! The efforts of all these employees have made me a Germain Toyota customer for life in beautiful Naples Florida. More

A friendly, knowledgeable,and persuasive staff greeted us as we waited for our beautiful 2011 Camry to be serviced. 6 hours later we were the proud owners of a 2013 RAV4. as we waited for our beautiful 2011 Camry to be serviced. 6 hours later we were the proud owners of a 2013 RAV4. More