Germain Toyota of Naples

The alternator on our Solara stopped working at 6:00PM; I called the service department at 7:30AM the next day and was told to bring the car in ASAP. By 1:30PM, the car was fixed and back on the road. I wa called the service department at 7:30AM the next day and was told to bring the car in ASAP. By 1:30PM, the car was fixed and back on the road. I was most impressed and pleased to get such a quick turnaround on an emergency (non-scheduled) service appointment. More

Service Advisor looked @ my service history. Said everything is up to date. Just needed my usual maintenance. Just what I wanted to hear! Car was washed. Loved it! everything is up to date. Just needed my usual maintenance. Just what I wanted to hear! Car was washed. Loved it! More

Every time I come for service, I ask for Ann Marie Roebuck and she is the most helpful and personable person I have met. She always explain what has been done to the car and why. Mary Lou Fisher Roebuck and she is the most helpful and personable person I have met. She always explain what has been done to the car and why. Mary Lou Fisher More

Paul was the person I spoke with when I made the appointment to have the 15,000 mile service and Paul was the person who met me at the car when I brought it in. He was very helpful and answered my q appointment to have the 15,000 mile service and Paul was the person who met me at the car when I brought it in. He was very helpful and answered my questions. More

The service we received was in a friendly, clean and comfortable environment. The is our third lease which we negotiated with Ron Levy successfullly. He and Dan were very accommodating to our needs and comfortable environment. The is our third lease which we negotiated with Ron Levy successfullly. He and Dan were very accommodating to our needs and wants. We test drove the car. We were able to choose a color to our liking. The assistance with all the paper work was most appreciated! Thanks to all. Fred& Anne Michaels More

Mrs Mazaras was very helpful, and I was impressed with the detailed completion sheet outlining what had been taken care of on my Toyota. However, I do recommend that CC closed captions be set up on the w the detailed completion sheet outlining what had been taken care of on my Toyota. However, I do recommend that CC closed captions be set up on the waiting area TV. The History Channel and National Geographic Channel are good, but it would be better if we could know what is being said. The volume level is too low to hear, but I understand why you don't want it too high. Thanks More

Finance manager starting changing payment once in office. Made you feel "had". Acted like he was doing a big favor to you for letting you get the car. Went on about how the dealer was losing money on the de Made you feel "had". Acted like he was doing a big favor to you for letting you get the car. Went on about how the dealer was losing money on the deal. Such horse crap. Was there almost 4 hours, longest I have ever been at a dealer. They take your keys and "hide" car so you cannot leave. I have to get something out of vehicle and I had the other set of keys and it was basically tucked away in rear corner behind some SUV's. That's one way to get you to stay, I guess. One month later, SETF calls and said they only paid 3 of the 5 remaining payments that were left on the old car, even though they agreed to pay all 5. Tried to call dealer and get sent to a message center and they do not return calls. Have also emailed them with no results. Will have to go to BBB and get a lawyer... go anywhere else but to this dealer.... used to be ok before they remodeled. Last salesperson that I got a car from, Jan Christopher was awesome and the experience then was very good... that was three years ago. a lot has changed! More

My family has purchased six cars from Germain in the last 20 years. We love the cars and the service, which is always prompt, friendly and reasonably priced. I like having a service representative come out t 20 years. We love the cars and the service, which is always prompt, friendly and reasonably priced. I like having a service representative come out to meet me as I explain why I brought the car in, and the same person checks me out, explaining what was fixed and why. The continuity is welcome. The waiting area is nice and clean, and I appreciate the complimentary coffee and snacks. It's never fun to wait while your car is fixed, but Germain has been able to make it as pleasant as humanly possible. More

Germain Toyota was amazing! They went out of their way to make sure I was satisfied. I have bought 3 Toyota's from a different dealer and I can honestly say I will never go back to them. I have a brand new S make sure I was satisfied. I have bought 3 Toyota's from a different dealer and I can honestly say I will never go back to them. I have a brand new Sienna that had a defective door, when I called Germain they said to come on in and they would take care of it, at that they did. I didn't have to wait, I had a loner car, and it was ready in 2 days. This dealership has what customers are looking for today, excellant customer service. I had the pleasure of meeting the GM, Evelyn, and she certainly knows how to take care of their customers. I have and will continue to recommend Germain Toyota! More

Because I was promptly approached by an employee and was treated in a professional and friendly manner. Employee was knowledgeable and very helpful. Employee also explained in a thorough manner the work d treated in a professional and friendly manner. Employee was knowledgeable and very helpful. Employee also explained in a thorough manner the work done on my car. I also loved the reception area - it was very comfortable. I enjoyed my visit to Germain Toyota More