Germain Toyota of Naples

Had a piece of lower door molding that came off. It was put back, looks good. I will have further service done at the dealership. put back, looks good. I will have further service done at the dealership. More

Very friendly and conscientious Good customer service. I was very pleased with servIce provided. I will tell friends and co-workers to go there for purchasing vehicles and servicing vehicles. I was very pleased with servIce provided. I will tell friends and co-workers to go there for purchasing vehicles and servicing vehicles. More

Both the service manager and assistant service manager were very helpful and straightforward in explaining the required work and no additional unauthorized work was performed. were very helpful and straightforward in explaining the required work and no additional unauthorized work was performed. More

After two other Toyota dealers were unable to solve an on going problem with my 2008 Avalon, Germain Toyota was able to work with a technical team to diagnose, identify, and solve the problem. I was most hap going problem with my 2008 Avalon, Germain Toyota was able to work with a technical team to diagnose, identify, and solve the problem. I was most happy with the care and understanding I received from Ann-Marie Roebuck, and Al Klink in particular. More

We pulled into Germain Toyota at 4:30 with a problem. Ann Roebuck immediately was at the door. She took all our pertinent information. Our car was not shifting properly so she had the mechanical tech Ann Roebuck immediately was at the door. She took all our pertinent information. Our car was not shifting properly so she had the mechanical tech look at it right away. Even though it was almost the closing hour, Ann and the tech(sorry I don't know his name) agreed to stay and finish the job of flushing the transmission fluid. We were very impressed with the staff and facility. We definitely will return if we have a problem which of course I hope we don't. Wm Kellens Warrenville Il More

Ann-Marie was very helpful during my visit to Germain Toyota (Naples). I just bought a Toyota Prius from a Ford Dealership. When I came in for service on this day she notified me of Two recalls that wer Toyota (Naples). I just bought a Toyota Prius from a Ford Dealership. When I came in for service on this day she notified me of Two recalls that were past due. I'm very thankful that she looked the information up for me, because Ford did not mention any recalls. The dealership was busy on that day with service calls. Some people complained about 4 hour wait times, but Ann-Marie was very nice in letting me know the status of my vehicle and keeping me comfortable. I'm sure her day was pretty crazy but she always smiled and was willing to help other. She respected her job, customers, and really cared about quality assurance with the customer. Thank you, Job Well Done!!! More

I was pleasantly surprised with the service department. The young man greeted me as I drove into the bay. He got a few bits of information and showed me to the to coffee area. As I waited, I noticed the de The young man greeted me as I drove into the bay. He got a few bits of information and showed me to the to coffee area. As I waited, I noticed the decor, quiet comfortable space, and reading matter. The clean neat waiting area was very comfortable. Salespersons seemed happy as they greeting clients. The service I received was explained before I retrieved the car. Thank you for a job well done. Helen Stine Owner of a 2012 Prius V. More

Hello This was my first visit to Germain Toyota. I Hello This was my first visit to Germain Toyota. I was taken back by the large size of this dealership. However, I was also impressed, despite a l Hello This was my first visit to Germain Toyota. I was taken back by the large size of this dealership. However, I was also impressed, despite a large facility it is very well run and also has a very pleasent enviorment. All the emloyeees at Germain have a professional friendly attitude. I thank you for the quick effiecient reasonably priced experience. Best Regards, Dennis Hanley More

Andy Citvik(sic) is the best service rep - manager I have met. I missed him last year for some reason and was thrilled to see him back to interact with customers directly. He is courteous, attentive, p have met. I missed him last year for some reason and was thrilled to see him back to interact with customers directly. He is courteous, attentive, professional, knowledgeable and competent. I never get the sense he is giving me spin. He explains and supports his recommendations. I feel I can trust him. I'm sure you know that is not the typical customer reaction to car dealership employees and frequently not mine of other employees either More

I was very happy with the service I received. The service agent reviewed my complete service record and recommended two additional services for me to consider, which I elected to have performed. service agent reviewed my complete service record and recommended two additional services for me to consider, which I elected to have performed. More