Germain Toyota of Naples

Everyone I was in contact was helpful, courteous and informative. The new car I purchased was handled in a professional manner. I could not have been treated any better! informative. The new car I purchased was handled in a professional manner. I could not have been treated any better! More

I've been very fortunate to have found Germain Toyota when I moved to Naples several years ago. After having a great and personal relationship for many years with a Toyota Dealership in NE Ohio, I was co when I moved to Naples several years ago. After having a great and personal relationship for many years with a Toyota Dealership in NE Ohio, I was concerned that I would never again have that comfort and confidence I had gained up north that my Toyota vehicles would be personally cared for and serviced, in a professional and trustworthy fashion with no concern of being taken advantage of or up sold. However, from my first visit to Germain Toyota, Assistant Service Managers Garon Skender and David Wade have provided me with that same service quality and confidence. They have both regularly handled all of my scheduled maintenance and a few unscheduled issues that needed special attention with the utmost in care and professionalism and have both gone over and above to work with me to meet my needs and find the best, most efficient & economical solutions. This past week I had a rather unexpected service need. David was absolutely fantastic in having his technicians identify and correct the problems and in coordinating my my drop off, temporary transportation and pick up needs. Thanks to these guys, I've found that comfortable dealership relationship again. Thanks also to Salesperson Jan Christopher! I've purchased both a new and used Toyota through Jan and the experience working with her has been equally outstanding. I would highly recommend Jan and refer all family and friends to her to assist with any car purchase needs. And one final shoutout to courtesy car drivers Joe and Eric! They have both been extremely helpful and courteous when I've needed transportation to and from work and the dealership when regular maintenance needs have fallen on work days. Congratulations to you Mr. Germain, you have assembled a fantastic team! The efforts of all these employees have made me a Germain Toyota customer for life in beautiful Naples Florida. More

A friendly, knowledgeable,and persuasive staff greeted us as we waited for our beautiful 2011 Camry to be serviced. 6 hours later we were the proud owners of a 2013 RAV4. as we waited for our beautiful 2011 Camry to be serviced. 6 hours later we were the proud owners of a 2013 RAV4. More

Very friendly staff, nice new facilities. Although I was shocked by the price for the repair I was pleasantly surprised of complementary car wash, I think it offers a nice touch... However, while there, I l shocked by the price for the repair I was pleasantly surprised of complementary car wash, I think it offers a nice touch... However, while there, I learned that if you purchase a new car they give you the service maintenance for free which made feel a little left out.. I purchased my Highlander 10 years ago and have been bringing it to you for all the scheduled maintenance and everything has been out of pocket, even simple oil changes (it's probably in the thousands by now) so I think you should give discounts or free oil changes to your most loyals clients such as myself. More

We had just driven from New Jersey to Florida where we will be making our permanent home in the Naples area. Our Highlander began to make unfamiliar, loud noises and the steering was not smooth. We foun will be making our permanent home in the Naples area. Our Highlander began to make unfamiliar, loud noises and the steering was not smooth. We found an ad for Germaine Toyota in a local flier and drove into their Service Department without an appointment. We were assigned a Service Representative immediately. Ann gave us a diagnosis immediately; this diagnosis was confirmed. We were told the costs associated with the repairs and offered a new car as a loaner while our vehicle was being serviced. Needless to say, we left our Highlander for repair and enjoyed the use of the loaner Camry until ours was ready. We feel that we definitely had 5-star treatment and the Highlander seems to be driving very well. More

Friendliness, helpful and very in tune with accommodating customer needs. The atmoshere of not trying to force the customer into something they don't want makes me a repeat customer at this establishment. customer needs. The atmoshere of not trying to force the customer into something they don't want makes me a repeat customer at this establishment. More

Fast, knowledgeable, Did everything right the first time . Flexible to get me in with no notice. Waiting room comfortable. Truck ready before estimated time and came out cleaner then it when in. . Flexible to get me in with no notice. Waiting room comfortable. Truck ready before estimated time and came out cleaner then it when in. More

We have had our new Sienna since January, and thus far we love it! We are also very impressed with the operations of this dealership! EVERYONE we have encountered (from sales to service) has been professio love it! We are also very impressed with the operations of this dealership! EVERYONE we have encountered (from sales to service) has been professional, friendly and willing to help in anyway if needed. At this point in the lease of our van, we would whole heartedly recommend this dealership to others whenever possible. More

I recently purchased a new ES350 Lexus from your dealership. I was very impressed by the whole dealership experience. Everyone was friendly and helpful and very much exceeded my expectations. Both dealership. I was very impressed by the whole dealership experience. Everyone was friendly and helpful and very much exceeded my expectations. Both Ann and Michael were great to work with. Their knowledge of your products and services made my decision to purchase a Lexus, easy. Dave Camposano met with me several times throughout the sales process to make sure they were doing everything they could to earn my business. I looked at five different brands during my evaluation process. No other dealership came close to the knowledge and service levels I experienced at Germain Lexus. What a pleasure it was to work with these three individuals. More

Frank went above and beyond what was expected of him to make sure everything was perfect for us. We plan to use Frank in the future as our tech for both of our vehicles. Tell Frank I said "Thank You!!!" make sure everything was perfect for us. We plan to use Frank in the future as our tech for both of our vehicles. Tell Frank I said "Thank You!!!" James R. Robertson More