Germain Toyota of Naples

Service Experience I had my 30000 mile service for my Prius done here. Richard Estes handled my account and did an excellent job explaining the required and optional ser I had my 30000 mile service for my Prius done here. Richard Estes handled my account and did an excellent job explaining the required and optional services Toyota recommended at this service interval. He was very thorough in his explanation and what each item would cost. I was very pleased with the service and will return for future service appointments. More

Service Center Peggy Mazaras was friendly, helpful, and professional. All the staff greet you with a smile. Overall excellent experience. That is why I keep going Peggy Mazaras was friendly, helpful, and professional. All the staff greet you with a smile. Overall excellent experience. That is why I keep going back. More

Purchase of a new car. Thanks to my great salesmen Marco Galarza I got a new car. No hassle from Marco, he delivered on the car I was looking for with the price I was will Thanks to my great salesmen Marco Galarza I got a new car. No hassle from Marco, he delivered on the car I was looking for with the price I was willing to pay. Within 2 hours I finished signing all the paperwork and had the car delivered to my home. Thank you again for all your help, hopefully I will see you again when my wife's lease is up for another car. More

First 5000 mile service. I have purchased a number of cars from Germain Toyota and have been very happy with the attention I received and their friendly service. Richard Este I have purchased a number of cars from Germain Toyota and have been very happy with the attention I received and their friendly service. Richard Estes was the service adviser on my visit for the first 5000 mile service for my 2014 Tacoma. He was very through in explaining the service and the paperwork. Friendly and paid attention to detail. The waiting area was pleasant, with coffee, water and snacks. Free "no hassle to log in" wi-fi service too. All in all a pleasant experience, and quick. Washed the truck for me too. More

Service At Germain Great customer service, prompt responses and quality work performed. I always go back to Germain even for just an oil change, they stand behind thei Great customer service, prompt responses and quality work performed. I always go back to Germain even for just an oil change, they stand behind their work. More

Ann-Marie Roebuck is Germain Toyota Ann-Marie Roebuck takes excellent care of my 2010 Toyota Matrix. She always gives me straight advice regarding the services my Matrix needs. Ann-Ma Ann-Marie Roebuck takes excellent care of my 2010 Toyota Matrix. She always gives me straight advice regarding the services my Matrix needs. Ann-Marie is the reason I get my Matrix services at Germain Toyota More

Ann-Marie Roebuck IS Germain Toyota For Me Ann-Marie Roebuck has, for more than 15 years BEEN Toyota for me. She always gives perfect service. She goes out of her way to make my visits a plea Ann-Marie Roebuck has, for more than 15 years BEEN Toyota for me. She always gives perfect service. She goes out of her way to make my visits a pleasure. Her advice is so important to me that I joked recently that if she told me to take up smoking, I would do so. I would seriously consider a change of dealership if Ann-Marie were to leave. Thank you, Judith Reich More

Randy did an excellent job meeting my lease needs. I was very pleased with the service that I received from Randy and your dealership. I found the car at the price and terms that I wanted. I was very pleased with the service that I received from Randy and your dealership. I found the car at the price and terms that I wanted. More

Worst Experiance of my Life with GERMAIN TOYOTA He was the nastiest, condescending, belittling and arrogant person. He is now in Financing for Germain Toyota of Naples. We have a deal on paper for o He was the nastiest, condescending, belittling and arrogant person. He is now in Financing for Germain Toyota of Naples. We have a deal on paper for one thing and when we sit to close the deal. All the numbers change, Mind you nothing on our side has changed with our credit only thing that changed was that we wanted to put more more down. He pounced like a vulture on his prey. With no respect or explanation just said " The numbers changed and thats what the new numbers are if you like it great or give me a check for all of the car. He knows that we had the cash to buy it outright so he pulled the Great Dealer Move. Of bumping the numbers as he pleased thinking we were dum, Since the person he was trying to do this to was a old lady over 80... I would NEVER recommend or GERMAIN TOYOTA... They are predators that play the ultimate game on older people and the uninformed... Stay Away from GERMAIN TOYOTA OF NAPLES.. Matthew Reynolds was used as a pawn it seamed he had no control of all the numbers changing. Every time we went to the dealership a new player in there game came out and changed numbers. Even after we had it on paper they still continued to do it. In the straw that broke my heart was when Tom Hartman totally disrespected me for no resin other then try to pressure me to pay more... He's a Sad person... And I want and will try to have every person I know stay away from GREMAIN TOYOTA of NAPLES More

M'y best car I highly recommend Marco Garlarza as your dealer I just bought a Toyota Prius 2014 and Marco was helpful, knowledgeable , give me a good price for my I highly recommend Marco Garlarza as your dealer I just bought a Toyota Prius 2014 and Marco was helpful, knowledgeable , give me a good price for my old Prius. Conclusion : Marco is truly exceptional and never put any pressure in my decision making. More