Germain Toyota of Naples

It exceeded my expectations. I will be back to this specific location for all of my auto needs. It staff was friendly and completed my service within a timely manner. Overall experience was a ten. specific location for all of my auto needs. It staff was friendly and completed my service within a timely manner. Overall experience was a ten. More

Last week, I brought my new Prius in for a 5,000 mile check. When I returned to pick it up, there were grease fingerprints all over the interior,driver's side, door panel. I brought it to the attention check. When I returned to pick it up, there were grease fingerprints all over the interior,driver's side, door panel. I brought it to the attention of the service rep, and he attempted to wipe them off. But once the chemical he used dried, the fingerprints/grease was again visible. I returned yesterday and the service manager took the car right in. He had it ready in short order. It appears, however, that once grease is applied to a light fabric, it changes the color of the fabric. The new tan fabric on the door now looks like it belongs on a five-year-old vehicle. Grease simply doesn't come out. I went to the added expense shortly after purchasing my dream car, of adding custom-made canvas seat covers to protect the upholstery. I know a car will get dirty over time, people spill things, accidents happen. I did not expect a visit to Toyota for a routine service to end up degrading my new car. The service personnel are courteous, attentive and fast, but I would be lying if I said I was satisfied with this visit. Toyota is better than this. I'm not sure I'll keep bringing my Prius in for service to this location, but I do know I will be honest about recommending this location to friends and family for their service needs; I won't send anyone here. I hope this criticism can be used constructively. Shannon More

I was exceptionally pleased with all areas of your service, from the amenities (free coffee and snacks, renovation of your waiting area and of course the price I paid which was also free. I would abso service, from the amenities (free coffee and snacks, renovation of your waiting area and of course the price I paid which was also free. I would absolutely recommend your service. I am sorry but I don't remember the names of the people I interacted with but they were all polite and professional and friendly. Gail Pica More

Garon was friendly and helpful from the time I arrived. He also provided future direction regarding potential tire replacement in the near future without being pushy, which I appreciate. He also provided future direction regarding potential tire replacement in the near future without being pushy, which I appreciate. More

Total experience was positive. The reception area is comfortable --- personel very helpful. Lights which had "exploded" in our Avalon were replaced at no cost to us due to defect which we were not awar comfortable --- personel very helpful. Lights which had "exploded" in our Avalon were replaced at no cost to us due to defect which we were not aware of. More

Shopping for my new 2013 Toyota Avalon at Germain was a wonderful experience! The new facility was beautiful and the staff was courteous and extremely helpful. I want to especially thank Sales Manager Rafa wonderful experience! The new facility was beautiful and the staff was courteous and extremely helpful. I want to especially thank Sales Manager Rafal Maziarz who worked his magic and helped me get the car of my dreams!! More

Friendly, efficient, enjoyable waiting area. Cleanliness is important to me and germs in Toyota is nice and clean. If I were to be in need of a new car I would shop there. is important to me and germs in Toyota is nice and clean. If I were to be in need of a new car I would shop there. More

As always, Ann was wonderful. The service people recommended some maintainence work that needed to be done and when she checked she agreed that it was past due. I have an appointment to have the rec recommended some maintainence work that needed to be done and when she checked she agreed that it was past due. I have an appointment to have the recommended service done n ext week. More

I have been a customer at Germain Toyota of Naples since 1997 when I bought my first RAV4. I have been completely happy with all the service that I have received for each of the 3 Toyotas that I have owned 1997 when I bought my first RAV4. I have been completely happy with all the service that I have received for each of the 3 Toyotas that I have owned during that time and that is why I have given the rating of "Great" in response to each question. More

My wife and I have purchased several cars at many different dealerships over the past 20 years. This is by far the best dealership ever and the only one I will ever buy or service a car at. different dealerships over the past 20 years. This is by far the best dealership ever and the only one I will ever buy or service a car at. More