Germain Toyota of Naples

Excellent Service Michael Cunningham did an excellent job handling the servicing of my 2009 Toyota Sienna. He took the time to explain everything to me and answer any q Michael Cunningham did an excellent job handling the servicing of my 2009 Toyota Sienna. He took the time to explain everything to me and answer any questions that I had. More

Professional and ethical The service that was provided to me was top notch. The career expertise was very easy to see with all those that worked with me . The service was Sp The service that was provided to me was top notch. The career expertise was very easy to see with all those that worked with me . The service was Speedy, quality , ethical, and truly professional! More

Our first service visit for the new car. Frank said it would be an hour for our first service. The waiting room was packed and we didn't think that would be possible but frank was good to his Frank said it would be an hour for our first service. The waiting room was packed and we didn't think that would be possible but frank was good to his word and an hour later our car was done and washed. We were very happy. More

Richard Estes I was very pleased with the personal treatment and attention that Richard paid to detail. He handled every thing exactly on time as he committed. He I was very pleased with the personal treatment and attention that Richard paid to detail. He handled every thing exactly on time as he committed. He is very committed to customer satisfaction. There is no doubt that Richard will go far in the Germain organization More

Safety Recall for Prius 2011 Peggy was quick to serve and very nice. She took the time to even draw me a map for an easier way home. She told me when to expect my car to be ready Peggy was quick to serve and very nice. She took the time to even draw me a map for an easier way home. She told me when to expect my car to be ready and it was just as she said. More

MY APRIL 29, 2014 VISIT TO GERMAIN TOYOTA FOR RECALL SERVICE Ann Roebuck was extremely courteous during my visit for a recall notice on my 2011 Prius. While gathering information from me about my car and looking Ann Roebuck was extremely courteous during my visit for a recall notice on my 2011 Prius. While gathering information from me about my car and looking up any possible additional recalls for me, we were interrupted 6 times in 20 minutes by other employees and another 4 times by phone calls, 2 of which were from other employees. Even so, Ann politely maintained her composure and my car was serviced promptly. You should ask your employees not to bother the service writers when they have a customer with such questions as, "Have you seen Bob"? And if they must interrupt the service writers with an important question, they should at least say "please excuse me" to the customer and "thank you" to the service writer and "I am sorry for interrupting" to the customer when they are done. It is just simple courtesy toward your fellow employees AND your customers! I think EVERYONE would appreciate it. More

door window service Excellent and fast with no problems of communication. Able to make appointment on web which is very convenient. Costs were very carefully explained by Excellent and fast with no problems of communication. Able to make appointment on web which is very convenient. Costs were very carefully explained by service representative. More

Having car serviced a LONG way from home. How lucky was I to have Mike C. handle my servicing of my old Toyota...he was professional, honest and very genuine. Thank-you for making me underst How lucky was I to have Mike C. handle my servicing of my old Toyota...he was professional, honest and very genuine. Thank-you for making me understand what was going on and taking the time to explain the need for the necessary part. He made a potential bad situation a truly manageable one and was always available to answer my questions. Barbara Tantillo Harwich, MA More

Recall Follow Up Michael Cunningham was very friendly and courteous at reception. He was presented the mail notification and explained it would probably take an hour t Michael Cunningham was very friendly and courteous at reception. He was presented the mail notification and explained it would probably take an hour to perform. It ran slightly over an hour but the reception area was well stocked with snacks and beverages for my weight. The car was washed and ready to go upon notification by Michael. My previous visit in November was to get the 22,000 inspection just before my warranty expired. Much to my surprise, the invoice on that visit showed only the oil change and tire rotation. You do owe me the inspection listed for 22,000 miles. I wish that I had noticed it earlier because Michael would have handled it! More

Fantastic Experience Hector Ortiz and Eddie Vasco treated us like royalty. We would highly recommend Germain Toyota to our family and friends. The experience was painless Hector Ortiz and Eddie Vasco treated us like royalty. We would highly recommend Germain Toyota to our family and friends. The experience was painless and actually enjoyable. Hector went out of his way to get us a good deal on our new Toyota Camry. Eddie was fantastic, he explained all of the different programs and we got a great deal!!! Thank you Germain Toyota, thank you Hector and thank you Eddie! More