Germain Toyota of Naples

I live in New Hampshire and recently drove my 2006 Toyota Sienna to Florida. I have had this vehicle for a little over 3 years. I have been concerned about the mileage this vehicle achieved since it only a Sienna to Florida. I have had this vehicle for a little over 3 years. I have been concerned about the mileage this vehicle achieved since it only achieved about 16MPG after our dealer told us it would get over 20MPG. Low and behold, we have lazer cruise control (this is a topend Toyota). We had the vehicle checked before leaving for Florida by our mechanic; he said the car was in good shape and gave us the required annual inspection sticker five days before leaving for Florida. By the time we had gotten to New York (350 miles) the brakes began squealing. The mileage to that point was 16.1 MPG. I thought this is very strange so I turned off the cruise control and drove the rest of the way to Florida (about 1250 miles) without the lazer cruise. After driving the remainder of the distance to Florida without the cruise control, the mileage jumped to 21.4 MPG! I realized that the lazer cruise control system was the cause for the previous 3 years of horrendously bad gas mileage. However, this is not the end. Our brakes had failed previously at 35,000 miles and this time at 76,000 miles. The Germain Toyota dealer in Naples Florida said that the lazer cruise system was fine and that we would have to pay $1,100 to fix the brakes even though we had paid for the extended warranty (to 100,000 miles). They said, "That's normal." So it's normal that a car should gain 5.3 MPG by turning off the cruise control system. Also, on the return trip to New Hampshire we achieved 22.4 MPG. Since November we have been getting about 19.5 MPG around town in New Hampshire (3.5 MPG better). So, after the lies we got from Germain Toyota I will never buy another Toyota and will tell everyone I know not to but one. Lazer cruise keeps the brakes on all the time and in spite of this flaw, Toyota does not stand up to fix it. It could be Germain Toyota is the culprit since they also charged us for replacing the calipers when they only ground them down. Don't buy from Germaine Toyota - they appear to be a bunch of dishonest thieves. More

I am writing to express how pleased I am with the purchase of my new minivan. Hector Ortiz and Ivan Najera worked together as a team to make my purchase a very positive experience...... again. No purchase of my new minivan. Hector Ortiz and Ivan Najera worked together as a team to make my purchase a very positive experience...... again. No sales pressure, excelent and friendly customer service. Everything was done smoothly and professionally. I would recommend your dealer to anyone. Good customer service is becoming extinct, but not with you guys, your customer service is almost an art. Thank you very much guys. Sincerely, César Rios More

My buddy and I was just checking out the new Scion TC when Freddy came and answered all my questions and gave a friendly service...I also looked at the camaros, Mustangs and VWs but since Freddy had the when Freddy came and answered all my questions and gave a friendly service...I also looked at the camaros, Mustangs and VWs but since Freddy had the patience for my decision and gave me time to think and not pressuring and willing to help me get a deal...I really didnt care about the car at first but since I had great service at toyota so i decided to get the car from from them More

Freddie was extremely knowledgable about all things Toyota. He did a great job finding the right car at the right price for me. I will definately consider buying from him again when the time comes fo Toyota. He did a great job finding the right car at the right price for me. I will definately consider buying from him again when the time comes for a new vehicle. He is an asset to Germain. Great customer service over all for the dealership! More

I went in to just look at cars, but after working with Freddy, I decided to purchase a new Corolla. He made the process so easy, and did not pressure me. He was very patient and went over all the featur Freddy, I decided to purchase a new Corolla. He made the process so easy, and did not pressure me. He was very patient and went over all the features and made sure I was comfortable with the car, the financing, and even the servicing afterwards. The bonus was he speaks Spanish! I had to ask my grand-daughter to help me with this review because my English is limited. Germain is a great dealership and I highly recommend Freddy! More

I have not purchased a vehicle in over 11 years.I was really apprehensive about going through the process but Freddy made me feel comfortable.I will tell all my friends and family to see him when they ne really apprehensive about going through the process but Freddy made me feel comfortable.I will tell all my friends and family to see him when they need a new vehicle. Over all it was a great experience!! More

My wife and I like most people were pretty sceptical about the whole car buying experience. That is until we met Mr. Jaramillo. Freddy went above and beyond his job going as far as to help me with som about the whole car buying experience. That is until we met Mr. Jaramillo. Freddy went above and beyond his job going as far as to help me with something completley unrelated (my bluetooth). We left feeling relieved and completley satisfied with our purchase and continue to today. I have already spread the word and will continue to make sure that if anyone I know is looking for a new car they go and see Freddy. Sincerely, Jack & Carol More

After visiting several dealers and test driving different vehicles I came to Toyota with a specific set of objectives. Freddy listened to me and connected on a personal level to understand my needs. I apprec vehicles I came to Toyota with a specific set of objectives. Freddy listened to me and connected on a personal level to understand my needs. I appreciate that he did not use high pressure or the typical car sales tactics. He was knowledgeable and took the time to explain all the features of the vehicle and the benefits of owning a Toyota. He even suggested I look at the vehicle again and took the time for a second test drive so I could be completely comfortable with my decision. Freddy was able to work out a lease deal that met my objectives on a Rav4. It was a pleasure to work with Freddy, he is great example of how to treat a customer and build a relationship. More

I actually came in just for an oil change on my 2007 Camry, and Rodney discussed the offers and options that Toyota was offering on turning in a lease that is due within 6 months, when purchasing or lea Camry, and Rodney discussed the offers and options that Toyota was offering on turning in a lease that is due within 6 months, when purchasing or leasing a new vehicle. And also made me aware of the maintenance program that Toyota now offers for free. He was able to get me into a new lease with very little payment down, which I truly appreciate. He is always very friendly and willing to go the extra mile to make the customer happy. More

I bought a used Matrix from Germain Toyota. My mother and Grandmother also bought a new car from TC. We all dealt with tc and he is a very good salesman. The dealership helped us out on price. We would gladl Grandmother also bought a new car from TC. We all dealt with tc and he is a very good salesman. The dealership helped us out on price. We would gladly recommend Germain to anyone I know. Thanks More