Germain Toyota of Naples

Overall experience was great, Michael Cunningham was professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! professional, courteous and informative. Labor rates were a bit of a sticker shock! $240 for 1/15 hrs! More

We had a wonderful experience with Ann Roebuck when we We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to bu We had a wonderful experience with Ann Roebuck when we brought our 06 Camry last year to be serviced. The car needed so many repairs we opted to buy a new Camry. Paul Delmonte helped us at that time and was very patient with us making a decision that we did not expect to make for a few years. Back to Ann, we knew our car had a recall, but we decided to wait until we got to Florida to have it done. We had such a good experience with Ann last year, we expected the same this year. Of course Ann lived up to it. We called on Monday and had the appt on Tuesday at exactly the time we requested. I would definitely rate Ann as a top employee and I told her we'd love to stop in an see her next year, but not need her services. Mary Sharon Kellens More

The greeting and conservation with kevin was part of the reason. He made us feel very welcome at the dealership, not just a customer that was buying a car. he had a lot of knowledge about the cars that we w reason. He made us feel very welcome at the dealership, not just a customer that was buying a car. he had a lot of knowledge about the cars that we were looking at. It was a nice experience. thank you, rich sandfort More

I was brought into your dealership by a previous, well satisfied customer. He had purchased a PriusV and I ended up buying a PriusC. Everytime I came into your dealership, I was very warmly welcomed, made satisfied customer. He had purchased a PriusV and I ended up buying a PriusC. Everytime I came into your dealership, I was very warmly welcomed, made to feel at home, offered drinks, and even subway sandwiches on Saturday 3/8/14 when I finalized my purchase. All of your sales associates made sure that I was comfortable and engaged me in conversation, even though they were not "my" sales associate. The financing part got a little discouraging in the beginning, and I was second guessing a purchase, but it was not due to your associates, it was more on a personal, financial level. But through perseverance and a call to my daughter, I was able to obtain financing with a comfortable down payment and comfortable monthly payments. All in all, it was a very satisfying experience and I am looking forward to driving and enjoying my new 2013 PriusC. More

came in for service left with a new car great no came in for service left with a new car great no change in the amount spending on a car that is three years newer serious salesforce that is custo came in for service left with a new car great no change in the amount spending on a car that is three years newer serious salesforce that is customer friendly More

Thank you, Andrew Ctvrtnik. You were outstanding with all my questions and concerns I had regarding my car. Will definitely go back again for my next service. my questions and concerns I had regarding my car. Will definitely go back again for my next service. More

I was treated very well by both Frank and Ann-Marie. I had an oil change, tires rotated and flushing and replacement of the brake fluid. Everyone I talked to was courteous and helpful. Very much appreci had an oil change, tires rotated and flushing and replacement of the brake fluid. Everyone I talked to was courteous and helpful. Very much appreciated the complimentary car wash. More

Painless,, Ann-Marie Roebuck is great. Thank you for being so nice and helpful, I will tell my friends and family. and thanks for taking the car in on such short notice. See you next time. being so nice and helpful, I will tell my friends and family. and thanks for taking the car in on such short notice. See you next time. More

I MET WITH MIKE CUNNINGHAM WHO WAS VERY FRIENDLY , KNOWLEGEABLE AND PROFESSIONAL. HE SET ME UP WITH AN APPOINTMENT AND MY CAR WAS FINISHED BEFORE THE PROJECTED TIME.. TOM BARONE KNOWLEGEABLE AND PROFESSIONAL. HE SET ME UP WITH AN APPOINTMENT AND MY CAR WAS FINISHED BEFORE THE PROJECTED TIME.. TOM BARONE More

Went in for basic oil change and met Frank Lopez. Excellent communication with regards to a recall repair to my vehicle. Set up an appointment for the service. I called the day before to see if I Excellent communication with regards to a recall repair to my vehicle. Set up an appointment for the service. I called the day before to see if I could attend early and not only was he able to get me in he had a loaner for me to use when I arrived. Excellent employee. Thanks Frank More