Germain Toyota of Naples

Great experience from checking in to meeting service representative (Ann-Marie) to being kept informed by text of inspection status to recommending needed repairs. I appreciate working with Ann because representative (Ann-Marie) to being kept informed by text of inspection status to recommending needed repairs. I appreciate working with Ann because she always helps me get the most for our Avalons (2000 & 2017) at more than fair prices. More

I have to fill in a minimum of fifteen words here to say the service was excellent. the service was excellent. More

I called and asked if I still had a pending oil change. They said yes so I proceeded to make the appointment. After waiting about half an hour, I was told that I already had my two oil changes and was told They said yes so I proceeded to make the appointment. After waiting about half an hour, I was told that I already had my two oil changes and was told one tire was worn on one side and needed replacement. I ask why it wasn’t in warranty since car only has 12k miles. I was told no so I asked for a manager. Manager said they don’t warrant tires and I asked why not. I shouldn’t pay for a new tire with such low mileage. Manager got upset and raised voice. If this was explained a bit nicely, I would have understood. This is the second time with an upset staff. My previous experience with bmw across street was more professional. More

Oil change was not done properly so I had an oil leak on my garage floor. Had to take car back to fix. Ann took care of it with good service as always. Just difficult for me and a waste of my time. my garage floor. Had to take car back to fix. Ann took care of it with good service as always. Just difficult for me and a waste of my time. More

Fast efficient service. I waited only 45 minutes for the service to be completed. I'm a happy camper. I waited only 45 minutes for the service to be completed. I'm a happy camper. More

My service advisors have always been polite and have explained things to me very well . Rodolfo my service advisor this time was very helpfully and understanding. explained things to me very well . Rodolfo my service advisor this time was very helpfully and understanding. More

Repained my 2016 Camry and did a fantastic job! Customer service is a 10! Great job Devon! Customer service is a 10! Great job Devon! More

Great experience, we love your showroom, beverage center with the popcorn was great, and your staff was extremely pleasant with the popcorn was great, and your staff was extremely pleasant More

Ben in service department was fantastic. Ben and Germaine Toyota make a great team and I’m grateful for the professionalism. Rebekah Ben and Germaine Toyota make a great team and I’m grateful for the professionalism. Rebekah More

Was on my way to look at Jeep’s. I knew I was going to be driving by a Toyota dealership. So I decided to just drive into there and look around, since I always knew they had a good r I knew I was going to be driving by a Toyota dealership. So I decided to just drive into there and look around, since I always knew they had a good reputation. I was surprised that maybe I could buy one. Price wise. I knew another Jeep wrangler wouldn’t be right for me at age 67. No airbags on the doors. So that’s when I started to take this seriously. A very nice man named Marco Galarza a salesman came and greeted me. He was so kind that I didn’t feel intimidated. I picked out what I liked and we went for a drive. The story goes on. After I was liking to see what it may cost me we went inside the building. A manager -Nick introduced himself to me. Very polite. These wonderful people made me feel relaxed, comfortable and confident. I was on my way to purchase a new vehicle. No Jeep. Decided they don’t have airbags. So this was my decision. Sat an awhile waiting but I understood. I started to have a bit of “What did I do” moment. But thought about it and decided I was making a right decision. Marco listened to my bad year that I told him about. And he and the staff worked out how I could pay that would suite and help me. I paid cash. Also, Ezequiel Garcia was special. Made me feel comfortable while we settled the payment. To sum it up- I’m so glad I had driven there to look. I bought a dependable RAV4. It was sad to leave my Jeep wrangler behind. But having my RAV in my driveway makes me smile. I always dreaded buying a car, being a female and being taken advantage money wise. But this was a really good day! So unexpected! They all were wonderful. Knowledge wise, truly friendly, kind and just special. Like everyone should be! Thank you! Marla Goldwater More