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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.7
1,677 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,677 reviews

August 05, 2025

Efficient with helpful and pleasant employees. Nice, nice, nice, nice, nice, nice, nice, nice, nice. More

by Bokeelia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo
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Aug 06, 2025 -

Germain Toyota of Naples responded

Here at Germain Toyota of Naples, we are always thankful for positive feedback from our customers. Thank you!

August 03, 2025

Pésimo el servicio, entré a las 6:45 y si no voy a ver al gerente me paso el día ahí, después de reclamar pude salir pasado las 11 de la mañana More

by Wilberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
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Aug 04, 2025 -

Germain Toyota of Naples responded

Wilberto, lamento mucho escuchar sobre su experiencia. Esto no es lo que esperamos para nuestros clientes y nos disculpamos por cualquier inconveniente causado. Si desea discutir esto más a fondo, por favor contácteme cuando tenga la oportunidad. Gracias, Edison Espinal - Service Manager - eespinal@germain.com

August 01, 2025

In for service, window tint, after 2. 5 hours I asked the status, my vehicle was ready an hour earlier, service lady could care less, she said he texted you twice, I received NO messages, More

by tommy1097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service lady at counter, large male beard!
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Aug 04, 2025 -

Germain Toyota of Naples responded

I'm truly sorry to hear about your recent experience with our service team. This is not the level of care and communication we strive for, especially given your loyalty over the years. We would appreciate an opportunity to address this situation directly and make things right if possible. Please feel free to reach out at your convenience so we can discuss further. Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

July 25, 2025

Apple careplay Was advertised on their website , but our purchased 2019 tundra didn't have it More

by AJO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lorgio, Dave
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Jul 27, 2025 -

Germain Toyota of Naples responded

I am disappointed to see this feedback. We always strive to be transparent and informative with our customers, so I apologize if any information was not conveyed to you during your purchase. Your feedback helps us improve. If you would like to discuss this further, please don't hesitate to reach out. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

Jul 28, 2025 -

AJO responded

Your website listed Apple carplay, so I assumed it was present in the radio. As we drove away after purchase I realized there was no applecarplay. I called the salesman, Lorzio, and he said to attach a cable from my phone to the USB outlet below the radio. I did but there was no applecarplay connection. I talked to a different salesman, Jerry, the following day and he said the same thing- to plug phone into the USB. He told me to use the second USB outlet, but there is only one in my truck. Neither of these salesmen were aware whether the truck did or did not have car play. I believe you should replace my radio with one that has wired or wireless apple carplay because that's how it was listed on your website.

July 25, 2025

Professional dealership. Kind and helpful Would highly recommend dealership to family and friends. Great staff More

by Villers24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody
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Jul 28, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your five-star review of our team! We truly appreciate your recommendations and we hope to see you again at Germain Toyota of Naples. Safe travels!

July 25, 2025

Too bad it’s no the first time no happy with the service thank u More

by mastachejavi74
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
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Jul 28, 2025 -

Germain Toyota of Naples responded

I am sorry to hear your most recent service experience fell short of your expectations. I would love the chance to discuss what went wrong so we can prevent it from happening again in the future. Please feel free to reach out at your convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

July 24, 2025

Good service and they seek to help you with the best possible deal. They give you all the information you need to know. More

by manuel anez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fili Diaz
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Jul 25, 2025 -

Germain Toyota of Naples responded

Hi Manuel - We are happy to hear that our team went above and beyond to help you feel well-informed and comfortable from start to finish. Thank you for choosing Germain Toyota of Naples and for sharing your experience! See you next time!

July 21, 2025

The service was great at Germain Toyota of Naples. I followed Hunter dealership service man about changing break oil while I was comfortable inside the Germain office costumer assistance, general spea More

by SiJon4761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter.
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Jul 22, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your wonderful feedback. We appreciate your business, and we hope to see you again at Germain Toyota of Naples!

July 17, 2025

My experience at Germain Toyota was a very pleasant, the service adviser was very courteous and knowledgeable. More

by Padillar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco, Josh James, Brian Keny, Ryon Weiben
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Jul 17, 2025 -

Germain Toyota of Naples responded

A positive experience is what we strive for! Thank you for choosing Germain Toyota of Naples and for sharing your feedback.

July 08, 2025

Very kind and helpful people work there. Marco is great at doing his job I would recommend anyone to go there More

by susanplemons5314
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick and Marco
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Jul 08, 2025 -

Germain Toyota of Naples responded

Susan, your recommendation means the world to us! Thank you for choosing Germain Toyota of Naples and for highlighting Marco's great work.

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