Germain Toyota of Naples

I set up an appointment at Germain Toyota to have the driver’s side rear suspension inspected on my 2017 Highlander. It had recently been involved in an accident and I wanted to be certain the car was sa driver’s side rear suspension inspected on my 2017 Highlander. It had recently been involved in an accident and I wanted to be certain the car was safe to drive. I was told the inspection would cost me $95.00. When I arrived for the inspection, Rudy told me the charge would be $190.00. When I told him I was quoted $95.00. He told me it couldn’t be done for that price. I told him I would take the somewhere else. He then said he would honor my $95.00 quote. Two and a half hours later Rudy told me my inspection was completed and my rear suspension was fine. He then proceeded to tell me my Highlander needed an alignment as the steering wheel was cocked to one side. He told me the inspection would cost me $135.00. I refused the alignment. And told him my vehicle did not need an alignment and the steering wheel was not cocked to one side. I have been a customer of Germain Toyota for over 13 years and have never been treated this way. I have always been able to count on Germain Toyota for prompt, quality service at a fair price. I certainly hope this is not the way all of your customers are being treated now. Michael Jones More

Excelent Serv ! I will recommend to anyone . Especially the guy name Manny . Very professional and friendly. I’ll will give him 9.5 of 10 I will recommend to anyone . Especially the guy name Manny . Very professional and friendly. I’ll will give him 9.5 of 10 More

The best dealer # 1 in Lee county personal súper preparados atención y cierre del carro excelentes preparados atención y cierre del carro excelentes More

Courteous and professional salesperson. Our vehicle was as advertised and we’re happy with our purchase. Our vehicle was as advertised and we’re happy with our purchase. More

Thanks Rudy you’re the best! I appreciate all your efforts to address my issues . Merry Christmas!! I appreciate all your efforts to address my issues . Merry Christmas!! More

The car was in for 30,000 mile service. Arranging the appointment was seemless. My service advisor was excellent. Very personable and the car was ready earlier then he told me. All part of Arranging the appointment was seemless. My service advisor was excellent. Very personable and the car was ready earlier then he told me. All part of why I drive to Naples from Sanibel More

Awesome dealership. I'm almost 70 and Eric is the most help salesman I've ever had. I will return. I'm almost 70 and Eric is the most help salesman I've ever had. I will return. More

Freibel Soto the best,friendly and considerable person in the dealer.thank you,Germain Toyota to have him as service advisor. the dealer.thank you,Germain Toyota to have him as service advisor. More

Germain Toyota of Naples the best place to buy a car… Kristopher Rivers the best sales associate.He helping to deal until you happy…. We are very happy thank you for best management…. God bless Kr car… Kristopher Rivers the best sales associate.He helping to deal until you happy…. We are very happy thank you for best management…. God bless Kristopher and Your Manager ! Good place easy to buy a car! Thank you very much !Good honest people! We will keeping telling everyone about beautiful experience! Thank you More

Very thorough and very attentive to detail. Anthony listen to my needs and honored my requests. Anthony listen to my needs and honored my requests. More