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Germain Toyota of Naples

Naples, FL

4.7
1,643 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,643 reviews

December 19, 2023

I set up an appointment at Germain Toyota to have the driver’s side rear suspension inspected on my 2017 Highlander. It had recently been involved in an accident and I wanted to be certain the car was sa More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rudy
Dec 20, 2023 -

Germain Toyota of Naples responded

Michael, I'm so sorry to hear about your recent experience and the confusion caused by the pricing and fees quoted. We aim for transparency and straightforward communication regarding our pricing and services, so it's disappointing to learn that we fell short during your visit. Your loyalty over the years is greatly appreciated and we want you to continue feeling confident in us moving forward. Please reach out directly so we can discuss this further and clarify any confusion. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

December 18, 2023

Excelent Serv ! I will recommend to anyone . Especially the guy name Manny . Very professional and friendly. I’ll will give him 9.5 of 10 More

by michelmilord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manuel Hurtado
Dec 18, 2023 -

Germain Toyota of Naples responded

Michel, we're delighted to know that Manny provided you with excellent service at Germain Toyota of Naples. We appreciate your recommendation and look forward to serving you again in the future!

December 17, 2023

The best dealer # 1 in Lee county personal súper preparados atención y cierre del carro excelentes More

by Luis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerardo
Dec 18, 2023 -

Germain Toyota of Naples responded

Luis, gracias por la reseña! Esperamos verle de nuevo en Germain Toyota of Naples!

December 15, 2023

Courteous and professional salesperson. Our vehicle was as advertised and we’re happy with our purchase. More

by Jim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristopher Cooper and Anthony
Dec 18, 2023 -

Germain Toyota of Naples responded

Jim, we're glad to know you found our team at Germain Toyota of Naples professional and courteous. Enjoy your new vehicle!

December 14, 2023

Thanks Rudy you’re the best! I appreciate all your efforts to address my issues . Merry Christmas!! More

by Brett.reardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy
Dec 15, 2023 -

Germain Toyota of Naples responded

Brett, we are glad to hear that Rudy provided excellent support. Thank you for sharing this feedback with the Germain Toyota of Naples team. Merry Christmas!

December 11, 2023

The car was in for 30,000 mile service. Arranging the appointment was seemless. My service advisor was excellent. Very personable and the car was ready earlier then he told me. All part of More

by Jimconlon360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe his name was Victor . Service Rep
Dec 11, 2023 -

Germain Toyota of Naples responded

We're glad to know that your 30,000-mile service went smoothly and was completed ahead of schedule at Germain Toyota of Naples. We appreciate you making the drive from Sanibel! Safe travels until we see you next time.

December 11, 2023

Awesome dealership. I'm almost 70 and Eric is the most help salesman I've ever had. I will return. More

by Rvillwok
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Hart
Dec 12, 2023 -

Germain Toyota of Naples responded

Your kind words and support of Germain Toyota of Naples mean the world! Eric and the team wish you safe miles ahead - see you down the road!

December 11, 2023

Freibel Soto the best,friendly and considerable person in the dealer.thank you,Germain Toyota to have him as service advisor. More

by Sergio lampion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 12, 2023 -

Germain Toyota of Naples responded

Sergio, we're so glad to know that Freibel Soto provided you with excellent service at Germain Toyota of Naples. We appreciate your kind words and are here for any of your future needs!

December 06, 2023

Germain Toyota of Naples the best place to buy a car… Kristopher Rivers the best sales associate.He helping to deal until you happy…. We are very happy thank you for best management…. God bless Kr More

by Elena_ziliene
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Bastone, Kristopher Rivers , Josh James, Brian Keny, Steve Detri, Ryon Weiben
Dec 06, 2023 -

Germain Toyota of Naples responded

Elena, it's wonderful to know that Kristopher and our team at Germain Toyota of Naples provided you with such a positive car-buying experience. We're grateful for your kind words and recommendations! Enjoy the new ride!

December 05, 2023

Very thorough and very attentive to detail. Anthony listen to my needs and honored my requests. More

by Myboo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Dec 06, 2023 -

Germain Toyota of Naples responded

We are glad to hear that Anthony honored all of your service requests. Thank you for trusting Germain Toyota of Naples with your automotive needs!

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