Germain Toyota of Naples

I had very good service experience at Germain Toyota of Naples. I took my car to the service area for a diagnostic problem with my Toyota. I went to the waiting area, I met my service advisor Damieon Naples. I took my car to the service area for a diagnostic problem with my Toyota. I went to the waiting area, I met my service advisor Damieon Reed there. I only had to wait 1 and 50 minutes for diagnoses of the problem. My Toyota is an older model, I was told that the part needed, wasn’t available then. Damieon told me it would be the next day before the part would be available, that he would call me when to return. I return after his call, waiting time was only 1hour and 40 minutes for the install. More

Have been pleased. It’s different each time as you have new hire. I did have to wait longer and was late for another reservation. I had arrived early, but they were r It’s different each time as you have new hire. I did have to wait longer and was late for another reservation. I had arrived early, but they were running late. More

Service is very good ,a nice customer service, nice experience , best cars dealer in Naples experience , best cars dealer in Naples More

Very good experience. Ann Marie Roebuck was very professional and kept me informed throughout the service process. Ann Marie Roebuck was very professional and kept me informed throughout the service process. More

My car check up went very smoothly and I only needed an oil change. I was very satisfied. oil change. I was very satisfied. More

Your excellent and friendly service is the reason that I drive 30 miles to your Naples dealership, when I could drive to a closer dealer, and save myself almost 20 miles, one way, of wear and tear on my Toy drive 30 miles to your Naples dealership, when I could drive to a closer dealer, and save myself almost 20 miles, one way, of wear and tear on my Toyota, not to mention traffic aggravation. But , I must mention my peace of mind knowing that when I arrive I’ll be greeted as though your Service Team can hardly wait to fix any concerns which I may have. Then, I and Freibel sit down, and he meticulously goes over whatever has been done, and I am apprised of anything which will need to be addressed in the future. I am confident that I receive, and will continue to receive nothing other than your best for me and my automobile! Thank you, Ann Roos More

It's nice to take the car in for maintenance when the service is so excellent. service is so excellent. More

I must say experience with Orlando wa was fabulous and am glad he was my sales person to day, blessings youngest 🙏 glad he was my sales person to day, blessings youngest 🙏 More

I am so tired of being harassed by multiple associates at Germain Toyota to buy my vehicle when I go in for service. It happened again on Friday--3 different associates from the time I stepped foot out of m Germain Toyota to buy my vehicle when I go in for service. It happened again on Friday--3 different associates from the time I stepped foot out of my vehicle. I have said and said and said I am not selling. But no one there listens. No one should be harassed to sell or buy anything else when they go in for service. You are driving off customers with this very "in your face" approach that does not leave customers alone. It was not like this in years past. Stop it! More

Excellent experience at Germain on my new car lease. Worked with Felipe Medina and he was extremely helpful and made the process smooth Worked with Felipe Medina and he was extremely helpful and made the process smooth More