Germain Toyota of Naples

Best Customer service by far in SWFL. Always attentive, friendly, professional and puts the customer first. Always attentive, friendly, professional and puts the customer first. More

The best customer service I have ever received at a dealership.. very personable and know how’s to make the guest feel at ease.. dealership.. very personable and know how’s to make the guest feel at ease.. More

Frank Feinman my Service Advisor went above and beyond to resolve my service issues on my Avalon. Best experience every at a dealer! to resolve my service issues on my Avalon. Best experience every at a dealer! More

Great experience Damien does an excellent job taking care of me and my car. Thank you of me and my car. Thank you More

Have always been satisfied with service. Never any delay or surprises. Courteous and efficient. Anne is the best service concierge Never any delay or surprises. Courteous and efficient. Anne is the best service concierge More

Appt was for 11:30 am. Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at the long wait, Frank said the computer showed a 12:15 arrival which was totally wrong. He tried to uncover the reason for the discrepancy but could not. He did, however, ensure that we were serviced as soon as possible. I have no complaint with Frank, he did his job. It was the Intake Rep who noted my arrival at 11:13 am, yet entered 12:15 pm into the computer, that should be taken to task. In any event I will NOT be returning to this Dealership for Service in the future. More

The best service , my salesperson and finance manager and sales manager was great Thank you sales manager was great Thank you More

Cindy is absolutely wonderful, she is absolutely the best example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfactio example of top notch representative of the company . Germain Toyota is very lucky to have such a professional working for them . Customer satisfaction 10++++ . More

Al went very well from start to finish. I was greeted immediately at 0700, talked to the service rep about what would be done and the time my Highlander would be ready, was offered coffe I was greeted immediately at 0700, talked to the service rep about what would be done and the time my Highlander would be ready, was offered coffee and told me that he would get me as soon as the service was completed. I didn't time him but I'm sure it was within a couple of minutes of when he said it would be ready. Carl Alboth PS The vehicle had been washed..... More

Marek Nowak was terrific. Very enjoyable buying experience. Covered everything. He is an asset to Germane Toyota. Very enjoyable buying experience. Covered everything. He is an asset to Germane Toyota. More