Germain Toyota of Naples

I called Germain Toyota of Naples on 9/6/2023 on a preowned landrover. Manny the sales person told me they don't charge a doc fee or play games and in a very friendly demeanor let me know to feel comf preowned landrover. Manny the sales person told me they don't charge a doc fee or play games and in a very friendly demeanor let me know to feel comfortable to visit and do a deal. I drove to the business in my car a Nissan SUV I intended to offer for trade. Once I test drove the landrover, I asked to work out a deal. Manny proceeded to appraise my car and came back with a quote. Without having a clear view of my financial condition, they proceeded to quote me a trade in value on my truck at least $2,000 below what the trade in value should be and for some unknown reason they proceeded to quote me a payment of between $450-$500 month for 54 months. They also showed me several fees on the quote that I would have to pay to consummate the deal. One of those fees was an $850 doc fee which they originally claimed not to do at their dealership, also they kept going bak an forth on the proposition of the deal, which I explicitly said I did not want to go back and forth with them as in my eyes this deal was very simple and too small in financial terms to warrant all the manipulation of terms between the sales person and the "sales office." 3 people got involved in this simple transaction which didn't make sense to me. I felt like I was being played for a fool just to see which lie from which of the 3 people dealing with me I would fall for. After I pointed out that: the offered value on my trade was too low, that it didn't make sense they lied to me about the doc fee and I wouldn't pay it, that without my request or explicit permission, they made a determination on my financial worthiness without looking at all the variables of the deal; I wished to terminate the conversation. The sales person urged me to continue to work with them, at this point the 3rd person showed up and starting to make blatant claims about the car, my financial situation, my trade without being aware of all the variables, he pointed out my trade would bring $8,000 of negative equity to the deal. I pointed out that first of all, the real trade in value on my car should be at least $2,000 higher and in regards to the rest, I would be happy to cover it with my own cash and he had no justifiable reason to provide me payments without knowing more to this deal. Also, a $450 payment seemed very high considered the projected amount of the transaction. This 3rd sales manager, immediately agreed to give me what I asked for my trade, which led me to believe; they already knew it would come to that but they would try anyway to take advantage of me and if I took their offer they would corruptly steal the difference. Since, the negotiations seemed to take a ridiculous turn of back and forth with a sales office literally 10 feet away from me. I went directly to their step of the office and I asked that we stop playing this game and I would like to clarify exactly what I believed we were doing so that no more back and forth would occur, I offered to write down what I wished to transpire with the same pen and paper they previously handed me to provide additional information at the sales desk. This third manager, grabbed the pen from my hand got completely agitated, started snapping his fingers at my face, screaming and asking me to get out of his "house." With now 3 managers surrounding me and one being really aggressive, we had an altercation and I left the dealer. More

Germain Toyota staff are very professional and knowledgeable. They worked together extremely well to expedite the all aspects of the transaction. This is the second vehicle purchased from the in t knowledgeable. They worked together extremely well to expedite the all aspects of the transaction. This is the second vehicle purchased from the in the past three years. Certainly will not be the last. I highly recommend this group and dealership. More

service dept was excellant ! thank you martin and jeremy for prompt repair of my hybrid camry !! thank you martin and jeremy for prompt repair of my hybrid camry !! More

Manny was great . Made the experience Seamless. I think I got a good deal and Appreciate his professionalism Made the experience Seamless. I think I got a good deal and Appreciate his professionalism More

Best Customer service by far in SWFL. Always attentive, friendly, professional and puts the customer first. Always attentive, friendly, professional and puts the customer first. More

The best customer service I have ever received at a dealership.. very personable and know how’s to make the guest feel at ease.. dealership.. very personable and know how’s to make the guest feel at ease.. More

Frank Feinman my Service Advisor went above and beyond to resolve my service issues on my Avalon. Best experience every at a dealer! to resolve my service issues on my Avalon. Best experience every at a dealer! More

Great experience Damien does an excellent job taking care of me and my car. Thank you of me and my car. Thank you More

Have always been satisfied with service. Never any delay or surprises. Courteous and efficient. Anne is the best service concierge Never any delay or surprises. Courteous and efficient. Anne is the best service concierge More

Appt was for 11:30 am. Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at Arrived 11:13 am, which was noted on the Blue Service Intake Ticket. At 12:25 I was called to the Service Area by Frank. When I voiced concern at the long wait, Frank said the computer showed a 12:15 arrival which was totally wrong. He tried to uncover the reason for the discrepancy but could not. He did, however, ensure that we were serviced as soon as possible. I have no complaint with Frank, he did his job. It was the Intake Rep who noted my arrival at 11:13 am, yet entered 12:15 pm into the computer, that should be taken to task. In any event I will NOT be returning to this Dealership for Service in the future. More