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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.7
1,709 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,709 reviews

August 12, 2025

My car always have a good service! Daihana always informed me what need to be done. More

by Tessieb4275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daihana
Report | Print
Aug 13, 2025 -

Germain Toyota of Naples responded

We are grateful to be your go-to service provider. Daihana will appreciate the shoutout! Thanks for choosing Germain Toyota of Naples.

August 12, 2025

It was great service and I was attended by Mr. Seth Ciani and he convinced me to get a new car and certainly I got a wonderful new car. I am feeling so impressed for the great service I got at Ge More

by SiJon4761
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Aug 13, 2025 -

Germain Toyota of Naples responded

Hi John, we're glad Seth provided excellent service and helped you with your new car at Germain Toyota of Naples. Congratulations on your new vehicle, and thank you for choosing us!

August 10, 2025

Fili and his team were very professional and made everything easy the entire time. I will truly recommend anyone and also my family to go to him. He will do anything and your team to make your dream More

by mirandabarby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fili and Team
Report | Print
Aug 12, 2025 -

Germain Toyota of Naples responded

Thank you, Miranda! It's great to hear Fili and the team made everything easy and seamless for you. We truly appreciate your recommendation, and we at Germain Toyota of Naples look forward to assisting you and your family in the future!

August 10, 2025

Thank you very much for helping me. You did a good job. I am very grateful. God bless you. More

by harrygutierrez03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
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Aug 10, 2025 -

harrygutierrez03 responded

Very good Job 👍

Aug 12, 2025 -

Germain Toyota of Naples responded

Harry, your kind review warms our hearts! Thank you from the Germain Toyota of Naples Team.

August 05, 2025

Efficient with helpful and pleasant employees. Nice, nice, nice, nice, nice, nice, nice, nice, nice. More

by Bokeelia2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodolfo
Report | Print
Aug 06, 2025 -

Germain Toyota of Naples responded

Here at Germain Toyota of Naples, we are always thankful for positive feedback from our customers. Thank you!

August 03, 2025

Pésimo el servicio, entré a las 6:45 y si no voy a ver al gerente me paso el día ahí, después de reclamar pude salir pasado las 11 de la mañana More

by Wilberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh James, Brian Keny, Ryon Weiben
Report | Print
Aug 04, 2025 -

Germain Toyota of Naples responded

Wilberto, lamento mucho escuchar sobre su experiencia. Esto no es lo que esperamos para nuestros clientes y nos disculpamos por cualquier inconveniente causado. Si desea discutir esto más a fondo, por favor contácteme cuando tenga la oportunidad. Gracias, Edison Espinal - Service Manager - eespinal@germain.com

July 25, 2025

Too bad it’s no the first time no happy with the service thank u More

by mastachejavi74
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
Report | Print
Jul 28, 2025 -

Germain Toyota of Naples responded

I am sorry to hear your most recent service experience fell short of your expectations. I would love the chance to discuss what went wrong so we can prevent it from happening again in the future. Please feel free to reach out at your convenience. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

July 25, 2025

Apple careplay Was advertised on their website , but our purchased 2019 tundra didn't have it More

by AJO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lorgio, Dave
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Jul 27, 2025 -

Germain Toyota of Naples responded

I am disappointed to see this feedback. We always strive to be transparent and informative with our customers, so I apologize if any information was not conveyed to you during your purchase. Your feedback helps us improve. If you would like to discuss this further, please don't hesitate to reach out. Thank you, Ryon Weiben - General Sales Manager - rweiben@germain.com

Jul 28, 2025 -

AJO responded

Your website listed Apple carplay, so I assumed it was present in the radio. As we drove away after purchase I realized there was no applecarplay. I called the salesman, Lorzio, and he said to attach a cable from my phone to the USB outlet below the radio. I did but there was no applecarplay connection. I talked to a different salesman, Jerry, the following day and he said the same thing- to plug phone into the USB. He told me to use the second USB outlet, but there is only one in my truck. Neither of these salesmen were aware whether the truck did or did not have car play. I believe you should replace my radio with one that has wired or wireless apple carplay because that's how it was listed on your website.

July 24, 2025

Good service and they seek to help you with the best possible deal. They give you all the information you need to know. More

by manuel anez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fili Diaz
Report | Print
Jul 25, 2025 -

Germain Toyota of Naples responded

Hi Manuel - We are happy to hear that our team went above and beyond to help you feel well-informed and comfortable from start to finish. Thank you for choosing Germain Toyota of Naples and for sharing your experience! See you next time!

July 21, 2025

The service was great at Germain Toyota of Naples. I followed Hunter dealership service man about changing break oil while I was comfortable inside the Germain office costumer assistance, general spea More

by SiJon4761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter.
Report | Print
Jul 22, 2025 -

Germain Toyota of Naples responded

Thank you for sharing your wonderful feedback. We appreciate your business, and we hope to see you again at Germain Toyota of Naples!

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