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Germain Toyota of Naples

Naples, FL

Overview
Reviews
Vehicles
4.7
1,625 Reviews
Call Dealership (888) 722-4942
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13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,625 reviews

March 31, 2023

as always great experience. efficient, courteous and fast. great dealership (ps- fix the coffee maker) More

by T1llerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny
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Apr 03, 2023 -

Germain Toyota of Naples responded

Thanks for the great review of Germain Toyota of Naples! Your comments have been noted!

March 31, 2023

David yothers really helped me out and went above and beyond to let me know the process of my vehicle . More

by Islandofyouthbetta
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
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Mar 31, 2023 -

Germain Toyota of Naples responded

We are glad to hear that you felt taken care of by David! Thanks, from your friends at Germain Toyota of Naples.

March 31, 2023

The service was great, he was very helpful and patient. He did well in explanining any concerns of mine. More

by Raqueloyola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh James, Brian Keny, Steve Detri, Ryon Weiben
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Apr 01, 2023 -

Germain Toyota of Naples responded

Thanks for stopping by to leave Germain Toyota of Naples five stars! We appreciate your business and hope to see you next time!

March 30, 2023

Frank was nice, friendly , explained was was going to be done and the service was fast. More

by Helen Vieira
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank 5 stars
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Mar 30, 2023 -

Germain Toyota of Naples responded

We're glad to hear Frank provided you with a communicative, friendly, and efficient service, Helen! We'll be sure to pass on your kudos. Our team appreciates your positive feedback and hopes to see you again at Germain Toyota of Naples!

March 30, 2023

People are well informed helpful and efficient. Every time I come in the car wash is NOT working, dumb luck I guess? I also purchased an extra service plan but I still seem to get charged? More

by M&M
Recommend Dealer
Yes
Employees Worked With
My husband took the car in?
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Apr 03, 2023 -

Germain Toyota of Naples responded

Thank you for sharing this feedback with us. I would be happy to speak with you about your service plan. Please give me a call at any time. We will strive to improve your experience with us going forward. Wendell Hardy - General Manager - (239) 301-3313

March 30, 2023

Damieon has always been there when I’ve needed him. It could be an oil change, a tire issue or reassuring me about me repairs. I always make sure he and the same mechanic work on my car because I kno More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damieon D
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Mar 31, 2023 -

Germain Toyota of Naples responded

We are glad to hear that you have felt taken care of by Damieon. Thank you for working with the Germain Toyota of Naples team, Patty. We are here to help with all of your future service needs!

March 30, 2023

Very good service ever without an appointment due to flat tire. Combined that repair with needed service. More

by jlynch74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Mar 30, 2023 -

Germain Toyota of Naples responded

Thank you so much for reviewing Germain Toyota of Naples! We truly appreciate your feedback and hope you have an awesome day!

March 29, 2023

Damion was very courteous and knowledgeable What I also liked was there was no pressure in buying a car. He took his time More

by sslange5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damion Ellenton and Yeral Gonzalez
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Mar 29, 2023 -

Germain Toyota of Naples responded

We love hearing Damion made your trip comfortable and easy. Thank you for leaving us this fantastic review, and from all of us at Germain Toyota of Naples - drive safe and have a stellar day!

March 28, 2023

Timely and quick plus very professional service. Everyone at Germain Toyota has been great, especially our salesman, Damian! More

by Rkbernini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien
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Mar 29, 2023 -

Germain Toyota of Naples responded

Damian and the Germain Toyota of Naples team are so grateful for your support and loyal business!

March 28, 2023

Extremely helpful. Only disappointment was they wouldn't take my pre-approved draft from Suncoast Credit Union and I had to pay a much higher interest rate. More

by Patti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Sanchez
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Mar 29, 2023 -

Germain Toyota of Naples responded

Thank you for sharing, Patti! We are so glad to hear that you enjoyed working with the Germain Toyota of Naples team. With regard to the rest of your review, I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing, please contact me directly. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

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