Germain Toyota of Naples

Frank is a great employee and Germain is lucky to have him! 😊 One happy customer him! 😊 One happy customer More

Ann was very professional, courteous, and trustful. Explain what the process was and the timeline. I was given what were the troubles on my truck with cost to fix. Ever person I came in contact with Explain what the process was and the timeline. I was given what were the troubles on my truck with cost to fix. Ever person I came in contact with was friendly and courteous. Very clean office space and bathrooms. Will recommend to friends. More

Super smooth drop off & pick up Great service advisor Have a nice night Highly recommend dealership Have a nice night Highly recommend dealership More

Extremely pleased with the customer service offered by Sales Rep Tanis and Service Manager Tony. Overall very happy with the whole sales process. Sales Rep Tanis and Service Manager Tony. Overall very happy with the whole sales process. More

Great facility excellent customer service very knowledgeable staff wait time was not bad Seth did a great job in helping after buying my new car knowledgeable staff wait time was not bad Seth did a great job in helping after buying my new car More

Very good business people are friendly and courteous very knowledgeable and helpful clean facility are pretty accurate on estimating time knowledgeable and helpful clean facility are pretty accurate on estimating time More

Exceptional customer service with a smile Christopher super informative and knowledgeable! Waiting area clean comfortable with good coffee! super informative and knowledgeable! Waiting area clean comfortable with good coffee! More

This dealership is what right looks like! My wife and I walked away from four other dealerships because of the ridiculous games they played regarding good faith negotiations and their fail My wife and I walked away from four other dealerships because of the ridiculous games they played regarding good faith negotiations and their failure to demonstrate an appreciation for our business. Our initial interaction was with Alex Olvera. Mr. Olvera listened to what we were looking for and took extraordinary steps to address our reservations regarding the vehicle we expressed interest in. The following day, we met Esteban Rua. Mr. Rua's integrity and professionalism were the critical components which compelled my wife and I to decide to do business with Germain Toyota of Naples. You can't teach the sincerity and level of commitment to ensuring a consumer enjoys the personalized vehicle purchase experience Mr. Rua ensured we had. He took the time to review our interests and reservations regarding our selected vehicle, and acted to expound upon or fully address each of our talking points as they arose. Our positive experience continued during our interaction with Damion Elleston, one of Toyota of Naples' Finance Managers. Mr. Elleston ensured we were well-informed for each decision we made during the final phase of our purchase. The outstanding support did not end with our purchase, each representative we've encountered at Toyota of Naples post-purchase has ensured all of our support requests have been fully addressed. Esteban Rua, Alex Olvera, and Damion Elleston are the sales team you want to take you through the full spectrum of the car buying experience. Their actions reflect great credit upon themselves, the Germain Toyota of Naples brand, and are in keeping with the highest traditions of customer service. More

The used car I purchased needs 2 cosmetic repairs within 2 weeks of owning and a rattle sound 2 days after purchasing. Thankfully I bought the coverage so the rattle may not be too expensive of a repair. St 2 weeks of owning and a rattle sound 2 days after purchasing. Thankfully I bought the coverage so the rattle may not be too expensive of a repair. Still disappointed with the purchase cause it’s off to a rough start and I’m wary that the car could be a money pit in the near future. It’s my fault for not doing my due diligence. I’d recommend to get any car you’re interested in to get checked by a personal mechanic. Most likely won’t return to this dealership I think the customer service is good during the buying process but not as good after the purchase. I do think my salesman was nice. Overall I’d give the dealership maybe 3 out of 5 stars but wouldn’t recommend to friends/family. More

They are attentive, comrades. Selvisial Good boss Good employee Good people are human and friends Selvisial Good boss Good employee Good people are human and friends More