Germain Toyota of Naples

Stopped in at 2:30 to request an offer for my used Highlander. Dimitri was the salesman who said he would be appraising my vehicle. An hour later at 3;30 I walked out and asked Dimtri to call my cell Highlander. Dimitri was the salesman who said he would be appraising my vehicle. An hour later at 3;30 I walked out and asked Dimtri to call my cell # which I had given him. It's an hour later now and no call. What a circus full of clowns. The trainee Henry was the best of the lot. Sad experience for a young man just learning the business. He'll be gone soon. J.M. More

Kris Rivers is by far the best salesman my wife and I have ever dealt with. He was extremely helpful and made the entire process simple. We are both very pleased with the car, and would highly recommend have ever dealt with. He was extremely helpful and made the entire process simple. We are both very pleased with the car, and would highly recommend Kris, and this dealership to anyone looking for a straight forward car buying experience. More

Just as always my experience with Germain Toyota was very very nice friendly and super fast. Wouldn't go anywhere else. Everyone was professionally seeking to help me. Thanks very nice friendly and super fast. Wouldn't go anywhere else. Everyone was professionally seeking to help me. Thanks More

Found them to be unprofessional and untrustworthy They are pushy and would not trust this dealer. I like Toyotas but they cam across as shady presenting horrible deals. If you remember the mortgage cr They are pushy and would not trust this dealer. I like Toyotas but they cam across as shady presenting horrible deals. If you remember the mortgage crisis...this is what they seem like passing out mortgages. I have never had bad experiences like this in any way with other dealers. More

I came to drop off my lease & was told I had to go to Fort Myers because they “don’t have room for vehicles that weren’t bought here”. I bought my Toyota in Fort Myers because I lived there. Now I live i Fort Myers because they “don’t have room for vehicles that weren’t bought here”. I bought my Toyota in Fort Myers because I lived there. Now I live in Naples and guess where I won’t be buying my next Toyota. More

Never had such a bad experience. My truck is under warranty but just sort of passed me off and said nothing wrong with it. Had a noon appointment did get it in till 1 15 and had it in shop for 40 minu warranty but just sort of passed me off and said nothing wrong with it. Had a noon appointment did get it in till 1 15 and had it in shop for 40 minutes said nothing wrong with it. Next day I had to go back in and raise my voice in the waiting room. So they keep my truck for 5 days nothing fixed. The only answer I get is they all do that noise. My final thing to say about this experience is they think we r a 90 year old lady that believes them but don’t fix More

I can't say enough about how great the service from Kris Rivers at Germain Toyota is. From the get go he really listened to what I wanted and my timeframe. He went to work immediately to figure out the best Rivers at Germain Toyota is. From the get go he really listened to what I wanted and my timeframe. He went to work immediately to figure out the best price for my Jeep. He understood my criteria for another vehicle and was smart with his suggestions. Didn't waste my time trying to sell me stuff he knew wouldn't meet my needs and was honest to say that they did not have a suitable car for me on that day. If they had had the right car I would have bought from Kris 100%. I would definitely go back at any point in the future if I needed another car to see if I could buy from him specifically. I have to say I hate car buying, I hate the usual patronising behaviour you get from a lot of salesmen and I hate being 'sold' to so I can tell you that this guy is awesome; was smart, polite, honest and enjoyable to do business with.... perfect marks in my view. More

Poor Service We drove an hour and a half to look at a car. In all honesty this was the worst experience that me and my family ever encountered. Our sales person We drove an hour and a half to look at a car. In all honesty this was the worst experience that me and my family ever encountered. Our sales person Greg S was simply terrible from the beginning to the end. Very obnoxious extremely rude . We did not buy anything from this place and will never go back and definitely not recommend his service to anyone. Stay away More

Poor service not a reputable business! I purchased a truck from them. The purchasing process was bad and the service was worse. I would never by another vehicle from them no matter how much I purchased a truck from them. The purchasing process was bad and the service was worse. I would never by another vehicle from them no matter how much money they could pretend to be giving me. Buyers beware! More

Could Not Possibly Be More Disappointed with Germain "Servic Purchased a Certified Toyota Camry for our Daughter, because we have had several Toyota's in the past, and this car is "Certified" with <20k miles and Purchased a Certified Toyota Camry for our Daughter, because we have had several Toyota's in the past, and this car is "Certified" with <20k miles and we should be protected. Shortly after purchasing the vehicle, I brought it into the "service" department because the radio screen turned black, and did not work. I was told that the certified warranty did not include the radio, and was sent on my way with a $650+ estimate to replace the defective one. When I got home, I read the certified warranty which clearly stated that only modified or after-market radios were not covered. This radio was the one that came with the car from the factory, so I left several messages for the service technician. When he finally returned my calls, he said I could be in for (refurbished) replacement, and that this was his last day (yeah). The radio was replaced with another defective one which had to be replaced again less than a year later.....then again less than a year after that. And now, that one failed as well. So, I made an appointment online and when I brought it in, waited for 45 minutes, until Diego came out to see me. Diego proceeded to tell me that I was considered a walk-in, because I did not have an appointment. We sat at his desk, and he magically found my appointment and we discussed the radio. Diego could not find the 2nd problem with the radio and said the radio was not covered and a new one would be really expensive. I left upset because he could not find anything in their "system", pulled over on the side of the road, looked through the glove box, and found the receipts for all my visits. I returned to the dealership with my service receipts, but for some reason the 2nd radio issue was not logged "in their system". While I was gone though he spoke to his "manager" who was going to see what he could do". The Manager came into Diego's cube and told me he would "see what he could do". They both apologized often and profusely, but only looked for ways not to help me. I never heard back from Diego's Manager (surprise), and found out the girl that handled the 2nd radio issue was no longer there (another surprise). All our other vehicles get serviced next door at Germain Lexus, and it is always a great experience, but for some reason Germain Toyota is always very strange. I will no longer ever visit (never, ever) Germain Toyota in Naples again, and I highly recommend you never visit Germain Toyota in Naples either if you can help it! More