Germain Toyota of Naples

Best Dealer Service Visit Ever My wife, Penny, & I are Florida snowbirds (from Chicago) and we were recently driving to the beach in North Naples, FL when a tire pressure light came My wife, Penny, & I are Florida snowbirds (from Chicago) and we were recently driving to the beach in North Naples, FL when a tire pressure light came on in our Toyota Sienna. Since we were close to Germain Toyota, we decided to see if we could get service (without an appointment) on the tire issue and even an upcoming oil-change-plus at the same time. Upon arriving, we were welcomed into the Service Department and Mr. Martin Olvera, Jr. was introduced to us as our Service Advisor. Martin wrote up our service needs, estimated our wait time, and explained all of the amenities available to us while we waited for our vehicle. He even repeated a previously-mentioned offer of providing shuttle service to & from the beach while our Sienna was being serviced! We were surprised by & appreciated that offer, but declined it since our wait wasn't going to be lengthy. Our very comfortable visit at this impressive dealership ended when Mr. Olvera informed us that our Sienna was ready and he handed me the service paperwork which indicated no charge for the tire repair (because our wait time had slightly exceeded his estimate)! All of the staff at this remarkable dealership, with whom we came into contact (especially Martin Olvera, Jr.) was extremely cordial & accommodating. Penny & I heartily recommend that any Toyota owner in SW Florida, with vehicle service issues, contact Germain Toyota in Naples for some of their 5-Star Service. David S. & Penny I. Miller More

Excellent in all aspects We can highly recommend this dealership very highly especially the sales and finance department. Dimitri Haynes and Rafal Maziarz were very professio We can highly recommend this dealership very highly especially the sales and finance department. Dimitri Haynes and Rafal Maziarz were very professional and well versed and very helpful to us in every way . They deserve a definite 10 rating. Thank for your attention to this review . Have a nice holiday! Chandler and Ann Sanborn More

Worst car buying experience ever It took 6 hours to buy a car. I had to return to the dealership several times because of paperwork that wasn’t completed during the six hours.i had to It took 6 hours to buy a car. I had to return to the dealership several times because of paperwork that wasn’t completed during the six hours.i had to contact or visit my insurance company 4 times because y forgotten or misplaced paperwork.now on my only day of in two weeks I am sitting in the service center waiting room because my check engine light came on only five days after I purchased the car More

Looking for car replacement maybe Our experience with Steve detri was great. He was very low pressure but totally on point. The whole staff was professional and engaged. Very well ru Our experience with Steve detri was great. He was very low pressure but totally on point. The whole staff was professional and engaged. Very well run dearliship. More

Ernesto Diaz “New Vehicle Purchase” My wife and I are very satisfied with salespersons Heidi McCloskey and Bryan Sparks’ professionalism. They make a great team. I commend them for their My wife and I are very satisfied with salespersons Heidi McCloskey and Bryan Sparks’ professionalism. They make a great team. I commend them for their enthusiasm and caring attitude toward our complete satisfaction. The prosess of car buying with their assistance was overwhelming. Mr Taki Caranicolas was also very courteous, friendly, understanding and above all very, very patient and helpful; a great New Car Sales Manager together with Chris Mitchell. Mr Eric, the Accountant and Brandon where also very knowledgeable and made transition of car buying a breeze. I encourage future buyers to start with Heidi and/or Bryan on their quest to car buying while visiting Germain Toyota of Naples on their next purchase. I recommend Germain Toyota of Naples and their teams to anyone seeking to buy a new vehicle. More

Service Iza (not sure how to spell her name) is a great employee. She always makes sure that I received the best customer service and that my car is always t Iza (not sure how to spell her name) is a great employee. She always makes sure that I received the best customer service and that my car is always tuned and in perfect condition. Thank you so much, you should have more people like her! Thanks Germain Toyota. More

Purchase of new car My wife and l where extremely satisfied with the professional way Heidi and you’re team took care of us. I plan on returning to lease another vehicle My wife and l where extremely satisfied with the professional way Heidi and you’re team took care of us. I plan on returning to lease another vehicle hopefully by years end. It’s a pleasure that you’re staff and manager Ben are very honest and will work with you until you drive home in a new car. More

Excellent costumer service from Anthony Bonnet.!! I was able drive car home with all necessary paper work done for me ( registration, insurance,,,) within one hour when I purchased it.Thanks to Anthon I was able drive car home with all necessary paper work done for me ( registration, insurance,,,) within one hour when I purchased it.Thanks to Anthony Bonnet.I hopper that Car will serve me so good like he did.Thanks. More

Best turn around Dimitri Haynes is the guy to go to. He was very informative, patient, and an all around good person to share this experience with. Everything went smo Dimitri Haynes is the guy to go to. He was very informative, patient, and an all around good person to share this experience with. Everything went smoothly and I’m very happy with my purchase. More

EXCELLENT CUSTOMER SERVICE..YET AGAIN! I feel it is necessary to acknowledge my service advisor Martin Olvera at this time. I have visited the Germain Toyota service department multiple tim I feel it is necessary to acknowledge my service advisor Martin Olvera at this time. I have visited the Germain Toyota service department multiple times for various maintenance services. Each time I have worked with Martin Olvera and each time has been EXTREMELY pleasant. Martin provides FANASTIC customer service. Keeping me involved and informed, ease of communication, and knowledge on the concerns and solutions are all things done exceeding well with Martin. I feel any Toyota driver looking for a great service advisor relationship for your service needs can not go wrong, and in fact, should see Martin Olvera at Germain Toyota of Naples. Service Management - please congratulate Martin as he is a valued employee that is continuing to keep clients loyal. More