Germain Toyota of Naples

EXCELLENT CUSTOMER SERVICE..YET AGAIN! I feel it is necessary to acknowledge my service advisor Martin Olvera at this time. I have visited the Germain Toyota service department multiple tim I feel it is necessary to acknowledge my service advisor Martin Olvera at this time. I have visited the Germain Toyota service department multiple times for various maintenance services. Each time I have worked with Martin Olvera and each time has been EXTREMELY pleasant. Martin provides FANASTIC customer service. Keeping me involved and informed, ease of communication, and knowledge on the concerns and solutions are all things done exceeding well with Martin. I feel any Toyota driver looking for a great service advisor relationship for your service needs can not go wrong, and in fact, should see Martin Olvera at Germain Toyota of Naples. Service Management - please congratulate Martin as he is a valued employee that is continuing to keep clients loyal. More

Frank Lopez is the best private Client Service Rep I haven't been able to "keep" the same salesman/saleswoman as mine became a manager, but he always shows up when I buy a new car. I haven't been able to "keep" the same salesman/saleswoman as mine became a manager, but he always shows up when I buy a new car. More

Excellent t costumer service. Felipe and Robert went above and beyond to help me get my car. Explained all my options and got me the best deal t costumer service. Felipe and Robert went above and beyond to help me get my car. Explained all my options and got me the best deal More

Sales experince Negotiated a deal on a car that I liked. I went to the bank to get the funds and when I arrived at the dealership, the car was in horrible conditions: Negotiated a deal on a car that I liked. I went to the bank to get the funds and when I arrived at the dealership, the car was in horrible conditions: extremely dirty, found crumbs of bread in the cigarette lighter, tires were due for a replacement and all they were willing to do was an exterior car wash. Management told me that they would rather sell the car at auction than invest any money into it to sell it to me. I guess Germain cares more about profit than selling to the community. I strongly do not recommend this dealership! Also do not be misled by their generic response! More

Kindness to strangers We were out of towners driving our son’s car. He was in Naples for medical treatment. I noticed that his transmission fluid did not register on the di We were out of towners driving our son’s car. He was in Naples for medical treatment. I noticed that his transmission fluid did not register on the dipstick and was concerned. We drove into Germain Toyota and asked if they would check the ATF level. They took his car in immediately. They checked the levels, added fluid and checked for leaks. Then charged us nothing. We were treated so well by everyone we encountered, especially Kelly Moody and Mike Rivas. We were not regular customers, yet they treated us as if we were. I was so impressed with this dealership that I would like to purchase my next Toyota from them even though we live 1,000 miles away. More

Best sales rep I was so impressed with Mason Martindale! He understands customer service and did everything to accommodate my unique requirements. It took several I was so impressed with Mason Martindale! He understands customer service and did everything to accommodate my unique requirements. It took several days, but he and the financing dept came through and I have a dream car with more options than I have ever had in my life. Thanks Mason More

Sales rep was great! Our sales rep. Dimitri Haynes, was great. He was professional, patient, and very attentive to our needs. Even though we did not purchase a vehicle fro Our sales rep. Dimitri Haynes, was great. He was professional, patient, and very attentive to our needs. Even though we did not purchase a vehicle from this dealership, we would highly recommend Dimitri and his sales team at Germain Toyota of Naples. More

False advertising There marketing proclaims "if you find a lower price we'll match it" is false. They have a 2016 4Runner Limited on the lot w/ 15,463 miles listed @ $ There marketing proclaims "if you find a lower price we'll match it" is false. They have a 2016 4Runner Limited on the lot w/ 15,463 miles listed @ $37,991. I brought them the printout from CarGuru for the Toyota Dealership in Miami for 2016 4Runner Limited (even the same color) w/ 18,479 miles that has 4WD for $35,500. In other words the competitions vehicle with the 4WD feature actually has an upgrade worth $2500 - $4000. BOTH cars were 1 owner, BOTH have no accidents report from CarFox. The sales rep & manager made no offer to "match the price". In fact they said they looked into it... "you can't buy the other car for that price" -- I called the Miami dealer from their desk - the Carguru price of $35,500 will be honored. Then the Germain team pointed out the car report shows minor (non accident) damage repaired - I made inquiry of the Miami dealer, they were up front said "yes the car was backed into on our lot (paint scuff) - & repaired. The Germain team dismissed the Miami dealership... "well you don't know what else is wrong" I tendered a fair cash offer for the Germain vehicle given the Germain vehicle did not have 4WD - Germain made no good faith or any effort to "match the price" = false advertising. Sorry guys - you own this one. More

Very excellent sales person Bryan Sparks My salesman is Bryan Sparks , very nice sweet person , efficient & profecional , easy to talk to , no nonsense , I would like to recommend him to my f My salesman is Bryan Sparks , very nice sweet person , efficient & profecional , easy to talk to , no nonsense , I would like to recommend him to my friends More

Worst experience I would never recommend this dealership. Hands down worst customer service I’ve ever delt with. The salesman shouldn’t be there. Doesn’t know how to t I would never recommend this dealership. Hands down worst customer service I’ve ever delt with. The salesman shouldn’t be there. Doesn’t know how to talk to people at all. I left there very unhappy and will never return. More