Germain Toyota of Naples

Misquoted express oil change cost Original estimate was $49. Requested full synthetic. Advised new cost would be $89. New cost was acceptable. Authorized express service. One and half Original estimate was $49. Requested full synthetic. Advised new cost would be $89. New cost was acceptable. Authorized express service. One and half hours later was notified of possible repairs (never requested service evaluation - apparently Germain doesn't know the meaning of express service). Final bill $128.95, which was $40 more than addusted oil change quote. A free car wash cost was $40 - excessive. Service representative wanted to negotiate with manager a reduction. The service representative was curtious and only following Germain training but I was not buying a car but rather asking for an express oil change. If an express service is offered than 30 to 45 minutes should be adequate for an oil change. I left Germain dissatisfied. Will not recommend Germain Toyota Naples to anybody. Rating does not merit even one star. More

Excellent Job but very busy in the winter so be patient 2010 Sienna approaching 100k, had dirty transmission fluid. Arranged for a flush. Upon inspection, tech also found oil leak on front of engine. Also a 2010 Sienna approaching 100k, had dirty transmission fluid. Arranged for a flush. Upon inspection, tech also found oil leak on front of engine. Also asked him about tappet noise when it was cold. Luckily I had the 100k extended warranty since it was a 11 hr/$1400 job. Tech was excellent. Flushed it, fixed the leak and stopped the noise. I believe the engine and transmission had to be unhooked and the van lifted up to allow them to get to the engine. Had to return a few days later for a new power steering pump as well (leaking fluid). Another about $600 job. Also covered by the extended warranty. But...In the winter, the shop is really busy and you have to be patient. I was lucky. Insurance paid for a loaner. I'm not going to tell you how long it took but they got it all done. This is the first time I have purchased the extended warranty. Glad I did. More

The worst experience with purchasing anything in my life. What an AWFUL experience! No attempt to be hospitable whatsoever. To put it in perspective for you, the setting was Halloween Horror Nights Dealership What an AWFUL experience! No attempt to be hospitable whatsoever. To put it in perspective for you, the setting was Halloween Horror Nights Dealership Themed. From being passed around from salesperson to manager to people whom I don't even know what position they held, to my personal salesperson being very unknowledgeable of really anything. She knew nothing of the vehicle while I test drove it. Nothing about the features, model or even the warranty! I drove 4 and a half hours to be treated like a scrub. After we fumbled through the paper work we had the displeasure of going to the finance office where we met Rony Levy. This man disrespected not only my wife who used math to show him he was incorrect but also me by saying he didn't trust me. Excuse me but it doesn't matter if a customer is buying a $5000 car or a $500,000 car the experience should be the same across the board and it is I who should be able to trust you Mr. Levy when I am putting a big loan in my name. I know you don't care about the process for a normal person but you should really think about the way you speak to people. You made me feel rushed. I didn't explain anything all you did was say "sign here". I am proud that I wasn't a donor to your Rolex collection. Thank goodness this dealership had nothing to do with the car and the quality of it otherwise it probably would've been screwed up too. Very unprofessional all around. Again, I drove nearly 400 miles and half a day and they were going to send me out the door with less than a quarter tank of gas. The interior of my 4Runner was still dirty. I just wasn't treated the way a customer should have been treated. I would never recommend this place to anyone not even my enemy. Do yourself a favor and shop elsewhere. More

Disappointed I bought a used 2014 Camry back in October. I went with this Toyota dealership STRICTLY for the certified warranty which I was told I had. I went in I bought a used 2014 Camry back in October. I went with this Toyota dealership STRICTLY for the certified warranty which I was told I had. I went in today to get my car checked out because I had a smell coming from the dashboard. Surprise surprise, I was told flat out that I had no warranty! When I asked what the "platinum" warranty entailed I was told it was for mechanical damage? Well how do I know what type of damage this entails if I do not get it checked out first? $99 to have them check out an issue on a car I literally bought a few months ago that came with a warranty seems ridiculous. The least they could have done was inspected it for me so I could narrow down the damage, but the associate was no help, unfortunately I can not remember his name. So much for buying from a certified dealership. More

Very happy with the service I will not going another place I like this one, timing is excellent , service outstanding and friendly every body try to help us, we fill comfortabl I will not going another place I like this one, timing is excellent , service outstanding and friendly every body try to help us, we fill comfortable in this place, thank to every body; Madeleine and Alain More

Best car, best Dealership, best service, period I have been a Germain customer for over 30 yrs. That says it all!! Love my cars, Honda and Toyota, best cars I've ever had. Very dependable, last I have been a Germain customer for over 30 yrs. That says it all!! Love my cars, Honda and Toyota, best cars I've ever had. Very dependable, lasts forever. Love the Germain family, Bobby and Ricky, always make it right. Loved all my Service Advisors, currently John Peake, and over the years, he has been the best! Love my Service Technician, Ritchie, only Tech I want to touch my car, runs beautifully, he's the best! You want dependability, you want great service, go to Germain, best cars, best service, period, KiKi Cerchio, very happy, very satisfied customer! More

Super Bueno,es mi Segunda vez con este dealer y he sido muy bien atendida y estoy satisfecha con el servicio q me han brindado y la ayuda en especial de Jai Bueno,es mi Segunda vez con este dealer y he sido muy bien atendida y estoy satisfecha con el servicio q me han brindado y la ayuda en especial de Jaime Rocha,gracias More

All Done Promptly and Professionally Service advisor, Jackson, got us in and out right on time and with no hassle or complications. Routine service done right, the first time. Fully satis Service advisor, Jackson, got us in and out right on time and with no hassle or complications. Routine service done right, the first time. Fully satisfied. Bought the car there. Good buying experience. Will continue with them permanently. More

Kevin is a GREAT salesman - Wants Your Business! We've been trading with Germain for almost 20 years - since we moved to the SW Gulf Coast of Florida. We are on our 3rd car with them and Kevin was j We've been trading with Germain for almost 20 years - since we moved to the SW Gulf Coast of Florida. We are on our 3rd car with them and Kevin was just exceptional in that he only wants to make you happy! We love our service department - extremely customer service oriented company! Ben & Terry Dona Bonita Springs, FL More

Great Service! We brought our Toyota Avalon in for service. Our representative was very attentive and such a pleasure to work with. We received excellent customer We brought our Toyota Avalon in for service. Our representative was very attentive and such a pleasure to work with. We received excellent customer service. More