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Germain Toyota of Naples
Naples, FL
1,658 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,658 reviews
June 28, 2016
Made buying a car easy and pressure free My wife and I were looking at cars and Anthony Story walked us through the lot until we saw something we liked. He was very polite and professional a My wife and I were looking at cars and Anthony Story walked us through the lot until we saw something we liked. He was very polite and professional and didn't have a typical pushy car salesman personality. We had experienced that type of salesman the day before at another dealership and that made us leave that particular dealership. Anthony worked the best possible deal for us and was great to work with. He didn't rush us to a decision and made the process of buying a car very easy and simple. I would recommend him to anyone looking to buy a car at Germain Toyota. Adam Golden was the finance manager and he was very pleasant and easy to work with as well. He also made that part of the buying process as easy as possible. Both gentlemen demonstrated excellent customer service. More
by MarcD
Employees Worked With
Adam Golden, Anthony Story
June 28, 2016
Vehicle maintenance Every time I go to the dealer I look for one person that always gives me go customer service. Peggy Marazas is always looking at what I need not what Every time I go to the dealer I look for one person that always gives me go customer service. Peggy Marazas is always looking at what I need not what can they get out off my wallet. Keep up the good work!!!👍🏻👍🏻👍🏻 More
by Justin S
Employees Worked With
Peggy Mazaras
June 26, 2016
Repair work & recall Peggy Mazaras is so incredibly accommodating and extremely pleasant to work with. She always goes above and beyond to make my service appointments an Peggy Mazaras is so incredibly accommodating and extremely pleasant to work with. She always goes above and beyond to make my service appointments an excellent experience!!! More
by Tacoma123
Employees Worked With
Peggy Mazaras
June 25, 2016
Inspect your car before buying! I LOVE my 07 Toyota Rav4! I know I bought it as is. The ac worked fine everything seemed in working condition, HOWEVER in less than a month the ac c I LOVE my 07 Toyota Rav4! I know I bought it as is. The ac worked fine everything seemed in working condition, HOWEVER in less than a month the ac compressor went bad and I noticed a tic in the brakes. I took it to Tires Plus and they replaced the ac compressor and the front brakes to the tune of $1658. They said the struts and shocks need replaced too for $361 but I'm not doing it right away. It would be nice if Toyota examined their cars better before selling. I should have taken it to a mechanic first. More
by LEONARD BURST
Employees Worked With
Kyle Fleury, Eddie Vasco
June 22, 2016
SERVICE VISIT Frank Lopez at Germain Toyota of Naples has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehi Frank Lopez at Germain Toyota of Naples has given us exceptional service. He is professional, courteous and honest. We recommend him for all your vehicle needs. More
by ED
Employees Worked With
Frank Lopez
June 19, 2016
Wonderful experience Best experience ever in obtaining new car. Excellent salesman,Eric Hart, was very attentive and found me exactly what I wanted in a very short time. Best experience ever in obtaining new car. Excellent salesman,Eric Hart, was very attentive and found me exactly what I wanted in a very short time. Definitely will recommend him to my friends. Entire Germain staff was great! More
by Sport123
Employees Worked With
Evelyn Camilo, Eric Hart
June 19, 2016
Disappointment Very unprofessional. I went in to finance with my bank. The finance man crossed my bank name out to put in their inhouse finance company "capital one" Very unprofessional. I went in to finance with my bank. The finance man crossed my bank name out to put in their inhouse finance company "capital one" after I have signed and left the dealer. I did not even know this until I called my bank to find out why I did not receive a statement after almost 2 months. My bank have approved the loan at 2..%. Interest. Germain toyota in house loan is at 6...%. When inquired on why the changed, the salesman said, my bank took to long to process the loan. I then went to my bank the loan officer said, "they approved my loan at 2...% however the dealer never sent any other info beside the application for the loan. I called the dealer so many times to speak a manager about what had happened with my transaction no one came to the line until I gave up. Liar liar. Do not trust them. Not sincere at all... More
by Baddealer
Employees Worked With
Adam Golden, Germain Toyota Sales Department
June 17, 2016
great Frank Lopez is very friendly and helpful I am very satisfied ,have been there for 14 years have a nice day will come for my service Sacha Curtis Frank Lopez is very friendly and helpful I am very satisfied ,have been there for 14 years have a nice day will come for my service Sacha Curtis More
by karina
Employees Worked With
Frank Lopez
June 14, 2016
Helpful, responsive and excellent service Full check up and it was noticed that my dashboard needs to be replaced...under a warranty program. Peggy Masaras also arranged for a driver to chau Full check up and it was noticed that my dashboard needs to be replaced...under a warranty program. Peggy Masaras also arranged for a driver to chauffeur us to a restaurant close by while car was being serviced. She was extraordinarily understanding and knowledgeable about car parts . Excellent service. Thanks! More
by Avalon0967
Employees Worked With
Peggy masaras
June 14, 2016
Marcus and Paul are a superb team. Paul and Marcus are a supurb team. They are knowledgable and completely focused on customer satisfaction. I would use this team again in a heartbea Paul and Marcus are a supurb team. They are knowledgable and completely focused on customer satisfaction. I would use this team again in a heartbeat! More
by fmitch56
Employees Worked With
Paul Delmonte, Marcus Veiga
