Germain Toyota of Naples

Visitor's Friend Just before embarking on our 2K trip, I thought I had a leak in the windshield wash hose or reservoir on our new Camry. After arriving in Naples I br Just before embarking on our 2K trip, I thought I had a leak in the windshield wash hose or reservoir on our new Camry. After arriving in Naples I brought it in to Germain where Alex DePew wrote up the work order. He was cordial and offered to go ahead and do a 30-point check and complementary car wash. After having two mechanics check the system, he informed me that there is an overflow built into the reservoir, something not explained in the warranry book. Further, he offered to do the 5K service before we head back to Virginia. Thank you, Alex and Germain, for making our Naples visit a pleasant one! More

Better than usual Peggy mazaras was an excellent service advisor. She got me in and out within 1 q 1/4 hours. A rarity. Helped me search for new tires Peggy mazaras was an excellent service advisor. She got me in and out within 1 q 1/4 hours. A rarity. Helped me search for new tires More

service Peggy mazaras has always been efficient and thorough.my go to advisor in event of any problem.friendly,accommodating of my schedule.informative witho Peggy mazaras has always been efficient and thorough.my go to advisor in event of any problem.friendly,accommodating of my schedule.informative without pressure. More

Above & Beyond Alex Gonzalez was neither my original salesman or my telephone contact. Yet he found the solution to my problem when others couldn't. True customer Alex Gonzalez was neither my original salesman or my telephone contact. Yet he found the solution to my problem when others couldn't. True customer service. More

Experience beyond ordinary We took several weeks to decide upon which vehicle to purchase. Mr Columbus was a great steward in not only hearing, but understanding our needs. He i We took several weeks to decide upon which vehicle to purchase. Mr Columbus was a great steward in not only hearing, but understanding our needs. He is like a Zen Priest. More

Te recomiendo toyota Compre mi auto en toyota y estoy muy complacido con la esquicites y el trato que recibí en su agencia de aquí naples son todos muy especiales a la ho Compre mi auto en toyota y estoy muy complacido con la esquicites y el trato que recibí en su agencia de aquí naples son todos muy especiales a la hora de atenderlo a uno no tengo palabras con que agradecer el trato con que se me atendió son muy profesionales y complaciente se los recomiendo cuando vallan a comprar su auto toyota la mejor marca de autos y la más duradera no lo digo yo lo dise su calidad More

Very nice experience Paul my sales guy was very nice very informative very respectful. My overall experience was wonderful and Paul is a great guy and I'm very happy with Paul my sales guy was very nice very informative very respectful. My overall experience was wonderful and Paul is a great guy and I'm very happy with him I would highly recommend him and would send somebody else to him. More

Best Car Buying Experience Ever! We just purchased a car from Germain Toyota Big Lot and had the best car buying experience we've ever had. Jeff Smith helped us find the exact car we We just purchased a car from Germain Toyota Big Lot and had the best car buying experience we've ever had. Jeff Smith helped us find the exact car we were looking for and made the negotiating/purchasing process easy, then went above and beyond to accomodate us. Adam Golden, the Finance Manager helped us get the best financing available while being funny and very personable. If you want to truely experience buying a car hassle free you have to go to Germain Toyota's Big Lot! More

Normal service 10000 miles A little expensive compared to my NJ Toyota dealer. Customer service very good especially Nadine. Will visit your agency again for service in the fu A little expensive compared to my NJ Toyota dealer. Customer service very good especially Nadine. Will visit your agency again for service in the future. More

Excellent Follow Through We recently purchased an off-lease RAV 4 from Germain. At the end of completing all the paperwork we learned that only one key had been secured from We recently purchased an off-lease RAV 4 from Germain. At the end of completing all the paperwork we learned that only one key had been secured from the prior owner. There are often issues that arise with the purchase of every car - new or used - and this was one of them. The sales manager Vernon West wanted to try and secure the second key from the original owner since a new key to this vehicle would run approximately $500. That price isn't a typo. Vernon ended up driving to the prior owner's house on two different occasions after the prior owner gave him the wrong key the first time. The follow through on Vernon's part was frankly above and beyond what we were expecting. We know this was a time consuming process and we wanted to acknowledge Vernon's efforts. We would recommend this dealership for a used vehicle. More