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Germain Toyota of Naples

Naples, FL

4.7
1,644 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,644 reviews

May 20, 2016

Excellent service! I had such a pleasant experience with Nadine Roltz, she gave great service, and was very sweet!!! I came from Ft. Myers where there is a Toyota deal More

by Cyndi123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadine Rotz
May 20, 2016 -

Germain Toyota of Naples responded

Hi Cyndi123, Thank you for your business and your kind words regarding Service Advisor Nadine Rotz. I am happy your visit was quick, pleasant and efficient. Germain Toyota is committed to earning your trust and confidence every day.

May 20, 2016

Exelencia Exelente equipo de trabajo, muy amables y profecionales, muy felices con nuestro auto, sin temor a equivocarnos una buena elección, la familia Ferro More

by Toyotavivi1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Amoroso, Marcus Veiga
Jun 06, 2016 -

Germain Toyota of Naples responded

Hello Toyotavivi1968, Thank you for your recent purchase of a vehicle from Germain Toyota Big Lot and for writing to tell us of the courteous and professional treatment you received from Jaime Amoroso and Marcus Veiga. We are very pleased that their efforts left you and your family feeling good about your decision.

May 20, 2016

Great experience Paul Delmonte was extremely pleasant, helpful and knowledgeable about every aspect of my purchase of my 2016 Prius. Between myself and my husband this More

by Mariana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan, Paul Delmonte, Alan Carey
May 20, 2016 -

Germain Toyota of Naples responded

Hello Mariana, I would like to thank you for your loyalty to Germain Toyota and for taking the time to express your appreciation for the service you received from Paul Delmonte and Alan Carey. It is especially gratifying to receive comments such as yours that tell us what we are doing right and how our employees are making us number one in the community. You can count on us when you are ready for number 8!

May 18, 2016

A excellent experience Frank Lopez gave me the best attention that I could wait, always he had a good service attitude, and a smile, also, he speak Spanish, so I'm fell at h More

by Judith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez
May 18, 2016 -

Germain Toyota of Naples responded

Hi juvalb and thank you for your business and your great review of Service Advisor Frank Lopez. We want you to be comfortable telling us your concerns regarding your vehicle in your language. That is why we also have Spanish speaking appointment setters and cashiers. Thank you again for your high praise of Frank and the entire team.

May 17, 2016

Excellent service! I have been with Germain for over 8 years since I got my first RAV4 in 2008. Mr. Paul Columbus is one of the best sales consultants I ever known. H More

by Kui Wang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Columbus
May 18, 2016 -

Germain Toyota of Naples responded

Hello Kui Wang, Thank you for your loyalty to Germain Toyota and for taking time to tell us of your excellent buying experience here with salesman Paul Columbus and Rony Levy. Paul's low key approach and stellar product knowledge make him a customer favorite. May your long relationship with us continue and Paul will be here to help with your next purchase.

May 15, 2016

Above and beyond expectations Ronnie, Jeff, and Jamie went above and beyond any of my expectations. They were more than helpful, and very nice. I would recommend them to anyone. More

by Luis12345678901234566790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rony Levy, Jeffrey Smith
May 16, 2016 -

Germain Toyota of Naples responded

Hello Luis, Thank you for your purchase and for taking time to tell us about your experience. It is our goal to always exceed our customers expectations and I am happy to hear Rony, Jeffrey Smith and Jamie did just that. Enjoy your "new" vehicle.

May 13, 2016

Great experience As a recent college grad, I appreciated that my salesman Jim France understood my financial situation and made an effort to help me find a car that fi More

by Annelisefox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James France
May 17, 2016 -

Germain Toyota of Naples responded

Hello Annelisefox, Congratulations on completing your college education and on the purchase of your new car. I appreciate you telling us about the superb treatment you received from Jim France in our Sales department. Jim treats his customers with the utmost respect and always strives to match the vehicle to your needs and budget.

May 12, 2016

We got a great price for a great car Anthony Story was our sales person and he assisted us in getting the best deal for the car we wanted. Everyone there is helpful and caring. We would More

by car@ my toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Story
May 12, 2016 -

Germain Toyota of Naples responded

Hi car@ my Toyota, Thank you for your business and for taking the time to tell us about your great experience with Anthony Story at Germain Big Lot. We take customer service very seriously and always delight in finding just the right vehicle for customers. We appreciate your patronage and your recommendation.

May 12, 2016

Friendly and fast The best car buying experience I've ever had. From start to finish. Sales, finance and everyone in between. Extremely happy with my new car! More

by sig239
Recommend Dealer
Yes
Employees Worked With
Daniel Mclane, Germain Toyota Sales Department, Marcus Veiga
May 13, 2016 -

Germain Toyota of Naples responded

Hello sig239, Thank you for your purchase and for your glowing review of your buying experience here with our Sales department, especially Dan McLane and Marcus Veiga. We think we're the best, and are happy you agree. I am sure you will be equally pleased with our Service department. We are here to serve you!

May 10, 2016

Excelente trabajo Excelente trato excelente negocio estoy contento con la Toyota y la voy a recomendar a cualquier amigo y sé que le va ir muy bien ahí Con marcus y co More

by julio0825
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Amoroso, Marcus Veiga
May 11, 2016 -

Germain Toyota of Naples responded

Hello julio0825. Thank you for your purchase from Germain Big Lot and for taking time to write a review telling us about your terrific buying experience with Jaime Amoroso and Marcus Veiga. It was our pleasure to help you find the right vehicle to suit your needs.

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