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Germain Toyota of Naples

Naples, FL

4.7
1,627 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,627 reviews

April 18, 2016

Great service rep. Professional, courteous, and helpful service. Svenga Koenig was polite and professional. Not crazy about having to complete 25 words to have this s More

by Toyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svenga Koenig
Apr 18, 2016 -

Germain Toyota of Naples responded

Hi Toyota. Thank you for your kind words and high praise of Svenja Koeing, your Service Advisor here at Germain Toyota. Svenja's helpful attitude make her a customer favorite.

April 17, 2016

satisfied with service Have lived in Florida for 3 years and have been very satisfied with Germaine Toyota. Customer service is always knowledgeable and professional. Work More

by sunshine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Apr 18, 2016 -

Germain Toyota of Naples responded

Hello sunshine, Thank you for your loyalty to Germain Toyota; we truly appreciate your business. We take customer service very seriously and also strive to serve our customer quickly, efficiently and with a smile. Peggy Mazaras is definitely an asset to our team!

April 17, 2016

Service - needed a new tire on a four month old RAV4. One rear tire on my new RAV4 was damaged beyond repair and Svenja was able to locate a tire with the same rating and tread so I did not need to replac More

by pvrodino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svenja Koenig
Apr 18, 2016 -

Germain Toyota of Naples responded

Hi Pvrodino, Thank you for taking the time to tell us about your terrific service experience here with Svenja Koenig. Unexpected problem sometimes come up even thought a vehicle is new and we really try to work with our customers to resolve them quickly and efficiently. I am happy Svenja continues to take good care of you.

April 16, 2016

Mi experiencia Para mi ha sido maravillosa mi experiencia con Marcus Veiga, su profecionalidad y entrega asu trabajo lo hacen diferente de su colectivo, muy dedicado More

by Toyota, yolanda415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
April 13, 2016

Amazing customer service I walk in to the germain toyota of Naples I Was introduced to Jeff Smith. Very polite and pleasant, he help me all the way thru the sales. I left the More

by Nthaliausa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vasco, Jeffrey Smith, Marcus Veiga
Apr 14, 2016 -

Germain Toyota of Naples responded

Hello Nthaliausa, Thank you for your business and for the great review of Jeff Smith. Jeff is a very personable young man who is always going the extra mile for his customers. His professionalism and product knowledge garner him many referrals from satisfied people such as you. Thanks again and enjoy your "new" Rav4!

April 12, 2016

Great people and services I am from Fort Myers. I found in Germain Toyota good people and great prices. It was worth the trip. We recommend to everyone who wish to make their d More

by Sanira
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Germain Toyota Sales Department, Marcus Veiga
Apr 13, 2016 -

Germain Toyota of Naples responded

Hello Sanira, Thank you for your patronage and your review of your truly exceptional sales experience here at Germain Toyota. We certainly appreciate you making the trip to purchase from us and thank you for your recommendation. Happy customers such as you are the reason we get so much repeat and referral business. Enjoy your new vehicle!

April 08, 2016

ME ENCANTAN LOS TOYOTAS Ya he comprado varios carros en su agencia y marcus veiga habido un buen manager gracias por toda su atecion me siento feliz ser parte de toyota More

by Leo2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco bitelo, Marcus Veiga
April 07, 2016

oil change Jacob was nice & friendly young man that got the job done.. All work was scheduled and completed on time. I would recommend going to Jacob in the se More

by Ktcurley297
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob in service depatment
Apr 07, 2016 -

Germain Toyota of Naples responded

Hi Ktcurley297, Thank you for your business and your kind review of Jacob Estes in our service department. Jacob is quick and efficient and appreciates your recommendation. We look forward to providing your future service needs.

April 07, 2016

great The service person was efficient and helpful, She explained everything and had some positive suggestions on maintaining the car. She kept me informe More

by rcerrone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe it was Naline
Apr 08, 2016 -

Germain Toyota of Naples responded

Hello rcerrone, Thank you for taking the time to review your truly exceptional service here with Nadine Rotz. Nadine is a good people person and really cares about the customer and the vehicle they entrust us with. We look forward to seeing you on your next visit.

April 06, 2016

Replace tires Peggy Mazaras in customer service is very educated at her job. She is very pleasant. The service and workmanship was outstanding. I would recommend Ge More

by Bvallee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Apr 06, 2016 -

Germain Toyota of Naples responded

Hello Bvallee and thank you for your very kind words regarding your outstanding service experience with Peggy Mazaras. We certainly appreciate your patronage and your recommendation of our dealership to your friends.

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