Germain Toyota of Naples

Peggy was awesome! My tundra went into limp mode and the part was covered under warranty but I had to get it to them. I had already paid for the tow to my mechanic and m My tundra went into limp mode and the part was covered under warranty but I had to get it to them. I had already paid for the tow to my mechanic and my work schedule made it difficult to get it to Germain. Peggy had my truck picked up, repaired, and washed by the end of the day, all covered by Germain. Angela made it easy for me to pick it up after hours. Very happy with the whole experience! More

Everything provided except a massage😀 The service at this dealer is impeccable. On-line appointments, fast service, helpful suggestions without pressure. They have it all. Service Repre The service at this dealer is impeccable. On-line appointments, fast service, helpful suggestions without pressure. They have it all. Service Representative Frank Lopez is knowledgeable, friendly and prompt. More

Service appointment My service advisor, Peggy Mazaras, handled my service appointment with great efficiency and addressed all my needs, which has always been the case whe My service advisor, Peggy Mazaras, handled my service appointment with great efficiency and addressed all my needs, which has always been the case when I bring my car in for service. More

Best Buying Experience When it came time to purchase another vehicle. We again chose Germain Toyota, and specifically Jeff Smith, Jeff made this a very pleasant and smooth t When it came time to purchase another vehicle. We again chose Germain Toyota, and specifically Jeff Smith, Jeff made this a very pleasant and smooth transaction. His no pressure demeanor, combined with knowledge and ability in answering all of our questions, made this a superb buying experience. We could not recommend a better representative, so ask for Jeff by name, and you won't be disappointed. Tell him Steve and Maggie Bidelman sent you. More

Wonderful customer service I had to bring in my 2003 Toyota Corolla for servicing on a recall. I was dreading this as my car is much older than the usual customer's car.. I have I had to bring in my 2003 Toyota Corolla for servicing on a recall. I was dreading this as my car is much older than the usual customer's car.. I have to say, dealing with Peggy was a pleasure! She was so kind and friendly. In the few moments I dealt with her she treated me as if I owned a luxury vehicle. THIS is true customer service. Thank you Peggy for reminding me that Toyota is the way to go! Hope to be back soon for a new vehicle ;-) More

Amazing customer service Second purchase here !! Great customer service. Ralph did it again finding the right car for me !! I love my new Toyota Camry ?? Thanks Again for eve Second purchase here !! Great customer service. Ralph did it again finding the right car for me !! I love my new Toyota Camry ?? Thanks Again for everything More

Service Advisor Peggy Mazaras I thought my Toyota Camy just needed an oil change before I started back north. Germain found the drain plug was stripped by a previous oil change. Pe I thought my Toyota Camy just needed an oil change before I started back north. Germain found the drain plug was stripped by a previous oil change. Peggy explained options to me. We first tried the oversize drain plug, but it leaked. Peggy fit me in the next day early, got me to Enterprise Rental, and my car got fixed with a new drain pan. She put notes on the bill so my Toyota dealer up north would know that the drain plug had been installed improperly before I headed south. I wish everyone could have Peggy Mazaras as their advisor. She expedites things, gives options, and makes you doubly glad that you went to Germain for service. Five stars, Peggy! More

Highlander service As our spring visit to Florida is concluded my 2015 Highlander needed its 30 k service, and Peggy Mazaras took care of everything. After the service w As our spring visit to Florida is concluded my 2015 Highlander needed its 30 k service, and Peggy Mazaras took care of everything. After the service was completed, Peggy informed me of a nail in one of my tires that couldn't be patched. Peggy ordered the tire and I returned the same day to have it installed. My wife and I are heading back to Minnesota with the confidence that my car is in top condition and ready to get us home safely. Thanks to Peggy and the entire team at Germaine Toyota. More

Select Nadine Rotz as your Service Advisor Nadine Rotz is one of the best service advisor working at Germain Toyota Naples. She helped me understand all the information i needed regarding servi Nadine Rotz is one of the best service advisor working at Germain Toyota Naples. She helped me understand all the information i needed regarding service plans, warranty etc. in a very simple and easy way. I will recommend Nadine Rotz to anyone I know who is visiting for their car service there. More