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Germain Toyota of Naples
Naples, FL
1,644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 25, 2016
Service JACKSON REP COURTEOUS & EXPLAINED SERVICE PROVIDED.WE WILL ?? RETURN FOR SERVICE AS NEEDED. We had a tire rotation and oil change. Waiting area and re JACKSON REP COURTEOUS & EXPLAINED SERVICE PROVIDED.WE WILL ?? RETURN FOR SERVICE AS NEEDED. We had a tire rotation and oil change. Waiting area and refreshments More
by JOE1066
Employees Worked With
Jackson
March 20, 2016
Snowbird Pricing ? Took my 2010 FJ Cruiser in for 118,000 mile service yesterday, which was pretty much just an oil change and multi-point inspection. Car has been maint Took my 2010 FJ Cruiser in for 118,000 mile service yesterday, which was pretty much just an oil change and multi-point inspection. Car has been maintained by Toyota dealerships all its life, and I'm glad - up to today - I do that. Kudos to Richard Estes in service who brought me an additional estimate over as I waited (before they went ahead and did the work), but seriously - $540.95 for supplying and fitting two air filters, 6 spark plugs, and a licence plate bulb? Sure the plugs are irridium at $30 each (their price), but Germain guys - do you really have it so good during Snowbird season that you can push your regular year-round customers over the edge? Sorry, but I'm done with y'all, which is a great pity as in all other respects (Loyalty Program etc) you are usually fair. More
by PissedoffatGermain
Employees Worked With
Richard Estes
March 19, 2016
Normal scheduled maintenance Although the worked performed was simply normal maintenance, I was very pleasantly surprised with the customer focus of the dealership. The service wr Although the worked performed was simply normal maintenance, I was very pleasantly surprised with the customer focus of the dealership. The service writer was extremely pleasant and made me feel like Germain appreciated my business. Her name was Nadine and she is a real asset to your dealership. More
by Kooz
Employees Worked With
Nadine in service
March 19, 2016
BEST experience buying a car EVER ! Alex Swarts is truly exceptional ! He went above and beyond to get me the best deal possible. He listened and was concerned about my needs. I never fe Alex Swarts is truly exceptional ! He went above and beyond to get me the best deal possible. He listened and was concerned about my needs. I never felt pressured or rushed. He did everything he could to find the right vehicle for the right price for my budget. This was my third purchase from this dealership and I can say that the whole experience was just effortless on my part, thanks to Alex and Eddie Vasco !They did all the work. The vehicle exchange program is amazing. I went in for an oil change and left in a brand new Toyota Corolla. I couldn't be happier ! More
by R Jewell
Employees Worked With
Alexander Swarts, Eddie Vasco, Germain Toyota Sales Department
March 18, 2016
Bought a car Juan Mendigana & Vern West were wonderful people to deal with. Very fair, courteous & professional. Absolutely understood their product. They made Juan Mendigana & Vern West were wonderful people to deal with. Very fair, courteous & professional. Absolutely understood their product. They made buying a car almost not painful. More
by Cargirl
Employees Worked With
Vernon West, Juan Mendigana
March 18, 2016
relaxed and no pressure....... pleasant ride randy towne in sales was open and honest with no hidden agendas a man to be trusted and liked.....when it came to finance marcus veiga was genuinely c randy towne in sales was open and honest with no hidden agendas a man to be trusted and liked.....when it came to finance marcus veiga was genuinely concerned and able to get the best financial solution to fit my situation in life More
by yota
Employees Worked With
Randy Towne, Marcus Veiga
March 18, 2016
Efficient and Competent Service I took my Highlander in for a 40,000 mile service. It was done on time and with care. Recommendations were made, but there was no pressure to have any I took my Highlander in for a 40,000 mile service. It was done on time and with care. Recommendations were made, but there was no pressure to have any further service done. More
by Annlouise320
Employees Worked With
Frank Lopez
March 17, 2016
Very satisfied with all who helped me with this purchase I was very satisified with the help Shaun ORourke gave me in buying this vehicle.Marcus veiga also.was great with all the paperwork.it was noce to se I was very satisified with the help Shaun ORourke gave me in buying this vehicle.Marcus veiga also.was great with all the paperwork.it was noce to see the way they help veterans and retired police officers which i am. More
by Dadster
Employees Worked With
Shawn ORourke, Marcus Veiga
March 17, 2016
Germain Toyota The Only Way ! I came in for an oil change and left with a new Corolla! Safety, payments, upgrades made it an easy decision for me! My loyalty is only at Germain Na I came in for an oil change and left with a new Corolla! Safety, payments, upgrades made it an easy decision for me! My loyalty is only at Germain Naples... As I've been a customer for over 15 yrs! More
by Tricker12
Employees Worked With
Rony Levy, Paul Delmonte
March 17, 2016
Stay away from this dealership!! Beware of there sales tactics. I had the follow problems. -Did not display the sticker that should have been on the vehicle. Refused to give me Beware of there sales tactics. I had the follow problems. -Did not display the sticker that should have been on the vehicle. Refused to give me all the paperwork. Refused to offer there published lease options. Extremely dissatisfied with my treatment during and after lease purchase. Germain's did not disclose their demographic up charge of $4,995.00 tacked onto my lease pricing. I did not receive my loyal Toyota discount. I have owned Toyota trucks for 20 plus years. 4.99% interest rate is too high for my excellent credit history When you buy assure you know the MSRP as I could have bought the same truck for $4,995 less in Fort Mayers More
by kevin
Employees Worked With
Ray Harnandez, Germain Toyota Sales Department
