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Germain Toyota of Naples

Naples, FL

4.7
1,624 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,624 reviews

March 06, 2016

Excellent Excelled services, courtesy. Excelled treatment, make you feel as family. The quality on certifed cars is amazing. Warranty is approved by the dealer More

by Neyerreina73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Mendigana, Marcus Veiga
Mar 07, 2016 -

Germain Toyota of Naples responded

Hello Neyerreina73, Thank you for taking the time to review your purchase of a certified pre-owned vehicle from Germain Big Lot. I am very pleased that Juan Mendigana and Marcus Veiga exceeded your expectations and that the warranty gives you peace of mind.

March 05, 2016

Excellent service Jamie ordered a part for me Tuesday and called Thursday to schedule the installation. I brought the RAV 4 in yesterday around 3:45 and was back on the More

by Georgia P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Amoroso
Mar 07, 2016 -

Germain Toyota of Naples responded

Hello Georgia P and thank you for your high praise of Sales Manager Jaime Amoroso. Here at Germain, we pride ourselves on fast, efficient service and outstanding customer service.

March 05, 2016

FANTASTIC GERMAIN FRANK LOPEZ DID AN EXCELLENT JOB; WAS VERY COUTEOUS AND CUSTOMER ORIENTED; AND QUITE AN ASSET TO GERMAIN TOYOTA!!! ALL OF THE GERMAIN EMPLOYEES THERE More

by TOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez
Mar 07, 2016 -

Germain Toyota of Naples responded

Hello Tom and thank you for your review of your excellent service experience here with Frank Lopez. The teamwork you witnessed is what makes Germain fantastic!

March 05, 2016

Good attention. Every time we was so taking care of, the most thing I like in Toyota is how the make everyone fell comfortable, my daughters love to be there. More

by Liloca123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Mendigana, Marcus Veiga
Mar 07, 2016 -

Germain Toyota of Naples responded

Hi Liloca123 and thank you for taking the time to review your purchase experience at Germain Big Lot with Juan Mendigana and Marcus Veiga. Germain is a family owned business and families such as yours feel at home when dealing with our friendly, helpful staff.

March 04, 2016

A very pleasant car buying experience My daughter and I just competed our second lease with Germain Toyota. She turned in her 2013 Corolla and leased a 2016 Camry. The salesman Jaime Rocha More

by Gav54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaimie Rocha, Germain Toyota Sales Department
Mar 04, 2016 -

Germain Toyota of Naples responded

Hello Gav54, Welcome new friend and thank you for the repeat business and your high praise of Jaime Rocha. he is certainly an asset to our sales team. Happy motoring in your new Camry.

March 04, 2016

Frank Lopez provides professional,friendly, and courteous se Germain Toyota makes ownership and service a pleasant experience. We are repeat buyers due to the care they provide for customers. We appreciate prof More

by Toyota lover 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafal Maziarz, Frank Lopez
Mar 07, 2016 -

Germain Toyota of Naples responded

Hello Toyota lover 123 and thank you for being a loyal sales and service customer here at Germain. We realize they are numerous places to buy and service your vehicle and we are delighted you repeatedly choose us.

March 03, 2016

Excellent Dealership I recently bought a used Basically BRAND NEW Chevrolet Silverado and was extremely satisfied with JUAN MENDIGANA and The GM VERNON WEST - they were bo More

by chevyguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Mendigana, Vernon West, Marcus Veiga
Mar 04, 2016 -

Germain Toyota of Naples responded

Hi Chevyguy, Thank you for choosing Germain Big Lot to purchase your pre-owned truck and for your enthusiastic review of your experience with Juan Mendigana, Marcus Veiga and Vernon West. Juan's friendly, helpful and easy going demeanor make the buying process painless. The entire staff at The Big Lot provide excellent customer service, and as you point out,, no gimmicks or tricks. We look forward to assisting any referrals you send and to helping you with your future automotive needs.

March 03, 2016

Great people Felt well taken care of and appreciated. They got me the exact truck i wanted and provided one of the easiest and fastest deliverys i have ever had! More

by Justind
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felipe Medina, Marcus Veiga
Mar 04, 2016 -

Germain Toyota of Naples responded

Hi Justind, Thank you for your review of your excellent buying experience with Felipe Medina and Marcus Veiga here at Germain Toyota of Naples. Purchasing a vehicle doesn't have to be a chore and we are happy Felipe found you just what you were looking for and delivered it quickly and efficiently. We appreciate your business.

March 02, 2016

My financial experience was very good and quick This dealership have the best diversity employees from the president to the service guys. The president Evelyn Camilo was the most hard working peopl More

by Adriano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime rocha, Evelyn Camilo, Germain Toyota Sales Department, Marcus Veiga
Mar 02, 2016 -

Germain Toyota of Naples responded

Hi Adriano, Thank you for your kind words regarding Jaime, Marcus, and the dealership! I do understand your frustration regarding the delay with your Tundra. I have been aware of this special order every step of the way. Because Toyota has a very stringent delivery process your truck was delayed at port because of a small scuff on an alloy wheel. Toyota has replaced that wheel, released it for transport and it will arrive tomorrow! I do apologize for this delay, but I am sure it will be well worth the wait when you take delivery tomorrow. I will be at the dealership and have a special gift for. Please make sure to see me when you come in. Thank you so much for your business and I look forward to seeing you soon! Evelyn Camilo General Manager Germain Toyota of Naples 239-592-5550

March 02, 2016

Lemon to lemonade After dealing with a lemon ( jeep renegade 2015) and the dealership from xxxx (Naples Dodge), we were shopping for a new car. It is difficult to trus More

by T & M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Spence, Marcus Veiga
Mar 03, 2016 -

Germain Toyota of Naples responded

Hello T & M and thank you for a glowing review of your buying experience here at Germain Toyota with Tyler Spence and Marcus Veiga. Tyler is very personable and really enjoys his interaction with the customers. Enjoy your new Rav4 and thank you for your business.

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