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Germain Toyota of Naples
Naples, FL
1,645 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 17, 2016
Stay away from this dealership!! Beware of there sales tactics. I had the follow problems. -Did not display the sticker that should have been on the vehicle. Refused to give me Beware of there sales tactics. I had the follow problems. -Did not display the sticker that should have been on the vehicle. Refused to give me all the paperwork. Refused to offer there published lease options. Extremely dissatisfied with my treatment during and after lease purchase. Germain's did not disclose their demographic up charge of $4,995.00 tacked onto my lease pricing. I did not receive my loyal Toyota discount. I have owned Toyota trucks for 20 plus years. 4.99% interest rate is too high for my excellent credit history When you buy assure you know the MSRP as I could have bought the same truck for $4,995 less in Fort Mayers More
by kevin
Employees Worked With
Ray Harnandez, Germain Toyota Sales Department
March 17, 2016
Sergio Rameriz was a wonderful service advisor ! Great service experience,Sergio Rameriz was a wonderful service adviser. Very timely ,courteous service.Nice waiting area,friendly staff,very clean. I Great service experience,Sergio Rameriz was a wonderful service adviser. Very timely ,courteous service.Nice waiting area,friendly staff,very clean. I would return to this dealership. More
by highlander16
Employees Worked With
Sergio Rameriz
March 11, 2016
Honest and trustworthy When I go to Germain Toyota for service, I always use Frank Lopez. Besides having a great personality, I feel he's very honest and trustworthy. The When I go to Germain Toyota for service, I always use Frank Lopez. Besides having a great personality, I feel he's very honest and trustworthy. The work is always done right the first time. I highly recommend using Germain Toyota service department for all your needs and repairs. More
by Kellyklpn
Employees Worked With
Frank Lopez
March 10, 2016
15,000 Service This was a pleasant and easy experience. Everyone was professional and courteous, from the initial phone call to service to the shuttle driver. I This was a pleasant and easy experience. Everyone was professional and courteous, from the initial phone call to service to the shuttle driver. I particularly commend Jackson Kirby for the handling of my visit. He expedited the service and had helpful information for me regarding other items pertaining to my vehicle. He is a credit to your organization. Sincerely, Vincent P. Valentini More
by vincentv
Employees Worked With
Jackson Kirby
March 10, 2016
Painless service call My truck needed an oil changes and everything was handled very well. When I called for the appointment they had the times open that I needed. My s My truck needed an oil changes and everything was handled very well. When I called for the appointment they had the times open that I needed. My service man was very friendly (Jacob Estes) and he took good care of my vehicle. I am very pleased with the service.... Gary H More
by Gary123
Employees Worked With
Jacob Estes
March 09, 2016
Great service Peggy Mazaras did a great job of making my visit for service as friendly and easy as she always does. Peggy makes coming to Germain a pleasure. Peggy Mazaras did a great job of making my visit for service as friendly and easy as she always does. Peggy makes coming to Germain a pleasure. More
by Jim M Naples
Employees Worked With
Peggy Mazaras
March 09, 2016
Great Service I can always depend on Germain Toyota to provide great service for my car's needs. I have purchased my last 4 cars from this company and can't imagine I can always depend on Germain Toyota to provide great service for my car's needs. I have purchased my last 4 cars from this company and can't imagine going anywhere else. Keep up the great effort. I would like to highlight the team of Paul Delmonte sales and Eddie Vasco finance. They really understand customer service. These two went above and beyond to meet my needs. They listened to my concerns and made my car buying experience a dream. I would highy recommend them to all future car buyers. Two tremendous assets for the Germain organization. More
by Patricia Estero
Employees Worked With
Eddie Vasco, Paul Delmonte
March 09, 2016
Young Professional knows how to do IT! Had the pleasure of meeting, and working with Anthony Story at Germain Toyota. For a young gentleman, Anthony provided wonderful service, made me fee Had the pleasure of meeting, and working with Anthony Story at Germain Toyota. For a young gentleman, Anthony provided wonderful service, made me feel very comfortable and important, especially with his conversational manner. I did purchase an automobile from Anthony, may return again within the next 3 months when my wife will be auto shopping, and would definitely recommend Anthony to family, friends and neighbors. Thank You Anthony, and Germain Toyota More
by Tom Haddad
Employees Worked With
Anthony Story
March 08, 2016
great customer service Tech Joshua Kalina did a awesome job on my car, he is an awesome tech and knows his stuff, i recommend germain toyota to anyone, they are fast and fri Tech Joshua Kalina did a awesome job on my car, he is an awesome tech and knows his stuff, i recommend germain toyota to anyone, they are fast and friendly More
by Angiebaby2585
Employees Worked With
joshua kalina, Jeremy Bongle
March 08, 2016
Came in for an oil change , left with four new tires and battery for my remote. Frank made the price affordable and I am pleased with the service. I'll be back. , left with four new tires and battery for my remote. Frank made the price affordable and I am pleased with the service. I'll be back. More
by Germain review
Employees Worked With
Frank Lopez
