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Germain Toyota of Naples

Naples, FL

4.7
1,624 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,624 reviews

February 26, 2016

Peggy Mazaras Peggy kept us informed. Service was honest and prompt. She was polite and courteous and informed us of the specials going on in the future. Problem More

by mmcher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Mar 01, 2016 -

Germain Toyota of Naples responded

Hello mmcher and thank you for taking the time to review your exceptional service visit here with Peggy Mazaras. I am glad she was able to have your car repaired promptly as well as informed you of up-coming specials, enabling you to budget for future service needs.

February 25, 2016

Best experience I have had buying a car! Spent a good bit of time with Randy Towne during the buying process. He was a great rep for Germain. No pressure, honest and knew a great deal about More

by DENNIS18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eddie Vasco, Randy Towne, Germain Toyota Sales Department
Feb 25, 2016 -

Germain Toyota of Naples responded

Hi Dennis18, Thank you for taking time to review your buying experience here at Germain Toyota and for your high praise of Randy Towne. Randy prides himself on extensive product knowledge of the entire Toyota line-up. We are very glad he was able to help you find just the right vehicle.

February 22, 2016

Was taken care Because I have over the last 12 or more years Germain has provided the best Service, Sales, etc and has never failed my husband or I. More

by monica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
In the Big Lot Section I met John and Marcus and they were professional and very helpful. They understood my current financial situation because of my husband's death. I do hope to continue to be return to Germain, Naples in the future.
February 20, 2016

Very good dealership This dealership is very good, i always bought with them for years and im thinking in to buy with them again another car for my company! And a specia More

by Jhosy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Veiga
Feb 22, 2016 -

Germain Toyota of Naples responded

Hello Jhosy, Thank you for your loyalty to Germain Toyota of Naples and for your review and high praise for Marcus Veiga. Both are greatly appreciated.

February 18, 2016

Great experience Had a great experience at Germain Toyota. I was treated very well from the moment I walked in. Bob (Sales) showed me a car was great with me with the More

by Corolla2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Felder, Germain Toyota Sales Department, Marcus Veiga
Feb 18, 2016 -

Germain Toyota of Naples responded

Hi Corolla2014 and thanks for taking time to tell us about your great experience at Germain's Big Lot. I'm glad to hear our friendly and knowledgeable staff made your purchase so enjoyable.

February 16, 2016

Germain Toyota is amazing!!! Very professional, very friendly. These guys will go out of their way to help you out and get you into the car you can afford. More

by Samharris1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Fleury, Marcus Veiga
February 15, 2016

Fast, Easy, and Professional Germain Toyota does it again! I always feel like I'm treated like family when I come here. Brian, Jeff, Marcus, and Kelley made my car buying experien More

by KimCan33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Keny, Kelley Bixley , Jeffrey Smith, Germain Toyota Sales Department, Marcus Veiga
Feb 15, 2016 -

Germain Toyota of Naples responded

Hello KimCan33, Thank you for taking the time to review your "perfect" experience at Germain's Big Lot. Having a great team that works so well together truly benefits the customer.

February 15, 2016

Friendly and no pressure This is the second car in less than a year my family has purchased from this dealership. Everyone was very helpful and friendly. Brian, Jeff, and Marc More

by KateC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith, Marcus Veiga
Feb 15, 2016 -

Germain Toyota of Naples responded

Hi KateC, Congratulations on your new purchase and thanks for choosing Germain. Obviously Jeffrey Smith and Marcus did such a great job on the fist purchase, why would you go anywhere else. Thanks again, we appreciate your loyalty.

February 14, 2016

The Bar Has Been Set For many years my family has been and will continue to do business with the Germain family. At first with our Lincoln Town Cars and now with our Toy More

by Cigam Zoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Lopez, Peggy Mazaras, Ann-Marie Roebuck, Germain Toyota Sales Department
Feb 15, 2016 -

Germain Toyota of Naples responded

Hello Cigam Zoe, Thank you for your continued business with both our sales and service departments. We thank you for your review and it is nice to know we have achieved our goal of exceeding our customer's expectations. We consider it a privilege for our family to serve yours.

February 13, 2016

Factory recall Our service writer, Richard Estes is terrific. He informed me of the recall for my Toyota Avalon dashboard a couple months ago. At that time Richard More

by Fussy lady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Estes
Feb 15, 2016 -

Germain Toyota of Naples responded

Hi Fussy lady, Thank you for your review of your service experience here with Richard Estes. I am happy that Richard followed up with the recall and scheduled you promptly as soon as the part arrived. Thank you for your patience and kind words.

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