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Germain Toyota of Naples

Naples, FL

4.7
1,624 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,625 reviews

February 07, 2016

BEST car buying experience to date! I can honestly say this was the best car buying experience I have ever been through! My husband will agree as well. We were able to test drive a few v More

by pjpenzotti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vernon West, Adam Golden, Jeffrey Smith
Feb 08, 2016 -

Germain Toyota of Naples responded

Hello pjpenzotti and thank you for taking time to review your great experience at our dealership and for your high praise for Jeff. We are delighted he was able to find just the right vehicle for your needs and budget and for making your visit fun and pressure free. We look forward to working with you in the future.

February 05, 2016

It didn't feel like I was dealing with a car salesman I had a vehicle & parameters in mind. Jeff was able to show me the vehicle and answer any questions I had. He even offered me refreshments numerous ti More

by jlanham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Smith
Feb 05, 2016 -

Germain Toyota of Naples responded

Hello jlanham, Thank you for your review and I am happy Jeff was able to match the vehicle to your needs and budget. We appreciate your business and are happy you are enjoying the new ride.

February 05, 2016

Service Advisor Critique Jeremy Bongle was very helpful. He followed through on my concerns. He is an asset to the Service Department.. He showed himself to be very compete More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Bongle
Feb 05, 2016 -

Germain Toyota of Naples responded

Hi and thank you for taking the time to review your experience here and your kind words regarding Jeremy. He regretfully has left our employ and we wish him well in his new position. When you come in for your next service stop by and introduce yourself to the Service Director and he will set up with another member of our service team.

February 04, 2016

Always an excellent experience Owner of a 300k+ Land Cruiser so I have my share of minor issues that can be hard to fix. Peggy Mazaras takes care of me and my car like we were broth More

by MarkW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
February 02, 2016

My Stressfree buying experience We needed to buy a car asap as we were rear-ended in a accident and our car was totaled. We went to Germain Toyota and one of the salesman (Paul) app More

by nancypat
Recommend Dealer
Yes
Employees Worked With
Paul Delmonte
Feb 02, 2016 -

Germain Toyota of Naples responded

Hello nancypat, Thank you for writing to tell us of your wonderful experience purchasing a car from Paul Delmonte. Paul's low key, no pressure style was just what you needed after the stress of the accident. We are happy he was able to match the vehicle to your needs and budget and you will find his "service after the sale" is second to none.

February 02, 2016

Great experience Had a great experience with Paul Columbus No pressure. No bs. Drove the car home I wanted. I would definately go back to hI'm for another car More

by Chrisarc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Columbus, Paul Columbus
February 01, 2016

Happy customer Great job no problems quick service I got my Oil changed,Car washed Happy customer I will come back again and recommend you to others More

by Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Richards
Feb 01, 2016 -

Germain Toyota of Naples responded

Hello Happy Customer and thanks for your review of your truly exceptional service here with Jacob. We also greatly appreciate your recommendations.

January 30, 2016

worst customer service ever Got approved through german toyota for a pickup truck. They didn't help me all to achieve my goal of buying a truck. Wasted my time. Didn't appreciate More

by SusieAdams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Gonzalez
January 29, 2016

Service for 20,000 miles routine service visit for 20,000 miles. Just oil changes and tire rotation. Finished in timely manner. thanks so much. Nothing else to say--need t More

by Golfer2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Estes
Jan 29, 2016 -

Germain Toyota of Naples responded

Hi golfer2, Thank you for taking the time to review your service experience here with Richard. We know your time is valuable so we do our very best to complete your service quickly and efficiently and get you back out on the course!

January 25, 2016

Car Purchase My 2000 Buick needed to be retired. I contacted Germain Toyota online and made a appointment for that afternoon. When I drove in a sales rep meant m More

by temprano1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Hart
Jan 25, 2016 -

Germain Toyota of Naples responded

Hi temprano1, Thank you for taking time to write a review of your buying experience here with Eric. We realize purchasing a vehicle can be a daunting ordeal, but Eric's no pressure style of fitting the vehicle to the customer's needs, actually makes the process fun. We appreciate your patronage.

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