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Germain Toyota of Naples

Naples, FL

4.7
1,625 Reviews

13315 N Tamiami Trail

Naples, FL

34110

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Showing 1,625 reviews

January 24, 2016

Great service Peggy Mazaras was my service representative- she was efficient, knowledgeable and I felt confident that my car was serviced appropriately and cost-eff More

by Angie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jan 25, 2016 -

Germain Toyota of Naples responded

Hi Angie, Thank you for taking the time to review your excellent service experience here with Peggy. She takes pride in her work and enjoys the interaction with her customers. We look forward to seeing you next time you need service.

January 23, 2016

Excellent Service My car was in for general service. Peggy let me know I needed new tires. She made excellent recommendations. I felt good about my purchase. Thank More

by peetemar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jan 25, 2016 -

Germain Toyota of Naples responded

Hello Peetemar, Thanks for letting us know how pleased you were with Peggy's recommendations for tires. It is a Service Advisors job to guide you in keeping your vehicle running safely and at peak performance. You can always count on Peggy to do just that.

January 23, 2016

Tire pressure problem solved The tire pressure indicator malfunctions regularly. Today Richard Estes actually found a staple in one of the tires and patched the tire. The time w More

by lab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Estes
Jan 25, 2016 -

Germain Toyota of Naples responded

Hi lab, Thank you for your feedback on your service experience here. I am happy Richard was able to diagnose your problem and have it taken care of quickly to get you on your way.

January 22, 2016

Good Experience Richard Estes was courteous and helpful, explaining my questions to the fullest. Keep hiring more service people like Richard, and Germain Toyota will More

by carfool
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Estes
Jan 22, 2016 -

Germain Toyota of Naples responded

Hello Ed and thank you for taking the time to review your wonderful service experience with Richard here at Germain. We look forward to seeing you on your next visit.

January 17, 2016

Service is always great, but. Every time I come in with my 2011 Camry, I'm pestered to join the VEP, vehicle exchange program and it's really irksome. I own my car outright, I don More

by njarchow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia
Jan 18, 2016 -

Germain Toyota of Naples responded

Hello and thank you for taking the time to write a review. I was delighted to hear you are very happy with our service department. Truly sorry you find the VEP annoying. To honor your wishes, I have removed your phone number and email address from their database.

January 17, 2016

Great job by all. When I arrived I was greeted and told who would be my adviser. The waiting area was well stocked with many refreshments. After about an hour my vehicl More

by Joedsat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonya
Jan 18, 2016 -

Germain Toyota of Naples responded

Hello and thanks for taking time to tell us about your great experience here at Germain. Fast, thorough and friendly service make it a truly exceptional visit every time. We appreciate your patronage.

January 15, 2016

John Painter the service adviser was attentive and pleasant. My car had an airbag problem and all was explained clearly when I picked up my car. Your snack area was well supplied and the waiting area clean comf More

by jd1939
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Painter
Jan 15, 2016 -

Germain Toyota of Naples responded

Hi jd and thank you for taking time to write and tell us of your great experience here with John. We work hard to insure your wait time is comfortable while we diagnose and repair your vehicle. Thanks for acknowledging our efforts.

January 14, 2016

Great Had good service. Friendly, clean,accomadating,prompt. Car was done when they said it would be done.will go back if we need anymore service done. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jan 15, 2016 -

Germain Toyota of Naples responded

Hi Susan, Thank you for taking the time to submit a review. I am very happy your service experience was a good one. We look forward to proving the same great service on your next visit.

January 13, 2016

Total rip-off Had Germaine Toyota replace 2- bulbs 1-flasher bulb 1- brake light bulb the cost was $64. Dollars.A lot excessive don't you think ? are these the kind More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peggy Mazaras
January 13, 2016

great service I would like ti express my thanks to Peggy Mazaras.She is very professional and friendly. She knows what is wrong before it even goes into service. More

by chala123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peggy Mazaras
Jan 15, 2016 -

Germain Toyota of Naples responded

Hello Sheila and thanking you for taking the time to review your service visit and comment on our facility and the excellent job Peggy did. It's good to know you can always count on quick, friendly and efficient service here at Germain.

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