Germain Toyota of Naples

Great experience Great service, very patient people. Thank you Mason Martindale for making our purchase a pleasant experience. He did everything we asked for. Would ce Great service, very patient people. Thank you Mason Martindale for making our purchase a pleasant experience. He did everything we asked for. Would certainly recommend. More

Excellent service . Great waiting room with coffee and snacks, tv and wi-fi. No better service. Appointment was on time and finished before promised time. Great experi . Great waiting room with coffee and snacks, tv and wi-fi. No better service. Appointment was on time and finished before promised time. Great experience. More

Service Outstanding help on a non scheduled service problem which was for a disabled vehicle (dead battery which had to be replaced before the vehicle could b Outstanding help on a non scheduled service problem which was for a disabled vehicle (dead battery which had to be replaced before the vehicle could be driven. More

First experience for service in Florida Since I never had service performed in Florida on my 2009 Toyota Venza - I was concerned enough to read up on comments about service at the Toyota Dea Since I never had service performed in Florida on my 2009 Toyota Venza - I was concerned enough to read up on comments about service at the Toyota Dealerships within a 40 mile radius of Fort Myers Beach. It turned out the Germain Toyota of Naples had the best comments on Toyota Service. Arriving at 0730, I was greeted by Peggy Mazaras. She listened to what I wanted done - which was an oil change and replacement of a bulb in my headlight. I also explained to her that for some reason the driver's door was not automatically unlocking - which had never happened until I started on the trip to FL. She asked me how long it had been since replacing the battery in my remote - which I explained had only been a couple days. Peggy then asked if I had another car key in the car. I told her no - I planned to bring another key but have not found it when unpacking. She started looking under the seats and I went to the trunk area and pulled out a suitcase. Upon examination, I found the second key. Once that key was taken out of the car - everything was back to normal. What a blessing to have her working for you. She knows her beans!! The rest of the service went smoothly and I cleared the facility after an hour plus. If I were in the mode of buying a new Venza - they would get my business! More

My experience at Germain was excellent. It was a pleasure working with Randy Towne in purchasing a Camry Hybrid XLE. What impressed me most was Randy's knowledge of the car including all the It was a pleasure working with Randy Towne in purchasing a Camry Hybrid XLE. What impressed me most was Randy's knowledge of the car including all the bells and whistles. I consider Randy a major asset to the Germain sales staff. More

Awesome Lease Experience We have leased 4 Camry's from Germaine. They have been positive experiences.Obviously, that is why we keep coming back. Our January 1, 2016 visit to l We have leased 4 Camry's from Germaine. They have been positive experiences.Obviously, that is why we keep coming back. Our January 1, 2016 visit to lease another Camry was by far the best ever. Staff was very knowledgable & attentive to our needs & questions. That is why i rated the dealership Excellent. More

Top notch The salesman Paul Columbus was very patient and helpful. I felt like he took my car buying needs personally and was the main cause for me buying a br The salesman Paul Columbus was very patient and helpful. I felt like he took my car buying needs personally and was the main cause for me buying a brand new car in my budget. He listened to every word I said and made a point to understand my situation. Even after I drove the car off the lot, he checked in on my satisfaction. Thank you Paul. I've always hesitated to buy new, but now you've made me a lifetime new car lover and that of Toyota as well. Ron Levy also assisted in working with the banks and having a plan so that I could affordably make the down payment. Great job team. You've earned my business and future referrals. More

Great Experience My last service appointment, for a 20K maintenance/check up, went very well. I waited, and walked down the street to have lunch at Five Guys. While t My last service appointment, for a 20K maintenance/check up, went very well. I waited, and walked down the street to have lunch at Five Guys. While there, the service manager called to alert me that the 2 year maintenance coverage had expired last month. No problem, I told him to proceed. They checked everything, it took about an hour and fifteen minutes, and they ran the car through the car wash. The service manager carefully explained what electrical components they'd checked---not just the battery. All was well. All is well. I will return. More

New Car Happiness! I highly recommend Germain Toyota and to especially work with Alan Carey and Randy Towne who both were involved in selling me my new Prius V. Even th I highly recommend Germain Toyota and to especially work with Alan Carey and Randy Towne who both were involved in selling me my new Prius V. Even though there were some hiccups in getting my car to the dealership, Alan, Randy and the team behind them at Germain made sure that my car was delivered and they made sure that I was happy with the car and the customer service that I received. They were attentive, kept me informed and continue to make sure that I am a satisfied customer. Thank you, Alan, Randy and Germain! Keep up the good work! More