Germain Toyota of Naples

Excwllent Frank Lopez was very helpful and made the service of my car a good experience. I would ask for him to deal with on my next visit. Frank Lopez was very helpful and made the service of my car a good experience. I would ask for him to deal with on my next visit. More

tires, and more Had new tires put on van and aligned and all that goes with that. Also oil change and filters and rest of 30,000 mile service. Took awhile, but Had new tires put on van and aligned and all that goes with that. Also oil change and filters and rest of 30,000 mile service. Took awhile, but seems to ride better and was all spiffy clean. More

Finance manager was horrible After several high pressure calls as we neared the end of our lease we decided to keep the car. After several phone calls we were told by the finance After several high pressure calls as we neared the end of our lease we decided to keep the car. After several phone calls we were told by the finance manager Ron we had to come in in person to talk about the sale. We drove 40 minutes and had to wait over 15 minutes to see someone. Ron finally came out and told us we could not finance the outright purchase of the vehicle. He had to buy the vehicle and then sell it back for over $2100 more than the end of lease price. And he quoted a finance rate over 2 percent higher than other banks. The run around by Toyota was ridiculous and when he realized we were not going to pay their extra fees was rude and belligerent Will not buy a car from them if they gave it to me free. Highly recommend you try another dealership. More

Best Experience From the very start everything was Great with this dealership! Friendly service, and very personable people working there. This was by far the best From the very start everything was Great with this dealership! Friendly service, and very personable people working there. This was by far the best car buying experience I have ever had. Lindsey responded to my online request very fast and she was very friendly and kept in contact with me. Felix was friendly from the very start and made everything go very smoothly. Adam was so funny and very good with all the paperwork. Thank You guys for Everything!! More

Exceptional Peggy Mazaras was very polite and knowledgeable. When the repairs were going to take longer than expected, a loan car was provided. Repairs were com Peggy Mazaras was very polite and knowledgeable. When the repairs were going to take longer than expected, a loan car was provided. Repairs were completed and am very satisfied with the service. More

Service visit Very pleased with service. Once I explained my problem, Nathan was able to get me an appointment for the next day. He was very pleasant and professi Very pleased with service. Once I explained my problem, Nathan was able to get me an appointment for the next day. He was very pleasant and professional. He came out and explained what needed to be done, both the necessary work and recommended work. I chose to do all the work . Would recommend to family and friends. More

Very satisfied with all personnel I came in contact with. i wasn't satisfied with my first visit last spring due to the fact the mechanic that looked into my problem couldn't find the problem. Returning to F i wasn't satisfied with my first visit last spring due to the fact the mechanic that looked into my problem couldn't find the problem. Returning to FL for the winter I brought the vehicle in again and went for a ride with mechanic (Rob) he heard the rattle I was complaining about. My last visit was very rewarding since the problem was solved More

Commendable indeed. The Service Rep: Malaun Hamburt attended on my service needs on 11/9/15. He was very courteous and appeared to have a pleasing manners and prefesional The Service Rep: Malaun Hamburt attended on my service needs on 11/9/15. He was very courteous and appeared to have a pleasing manners and prefesionalism in his dealings . More

New car purchase Randy Towne was very helpful in answering all of our questions and explaining the various accessories including the navigation and Bluetooth systems n Randy Towne was very helpful in answering all of our questions and explaining the various accessories including the navigation and Bluetooth systems not only before purchase but on a follow up visit. More

Check engine lite When the engine came on I knew that I would go to an authorized Toyota dealer.. Peggy Mazaras was great ...explained everything and even logged into When the engine came on I knew that I would go to an authorized Toyota dealer.. Peggy Mazaras was great ...explained everything and even logged into Toyota web site to obtain my car history from the dealer in Smithfield, RI...she had all the info needed.. Power steering flush was due by time & mileage and battery was low & ready for replacement (6 years). All done in a reasonable amount of time.. Thank More