Germain VW of Columbus

I first came in to Hatfield to look at the New VW Jetta. Not only was I amazed at the value of the Jetta for the money, but Hatfield had a great selection to chose from. They had a low discount price alrea Not only was I amazed at the value of the Jetta for the money, but Hatfield had a great selection to chose from. They had a low discount price already listed in the car so I didn't have to haggle, which I hate! The guys made the process so easy and fun. When I went in to sign the papers, I was a little nervous but needn't have worried. He explained my options in a friendly and professional manner and there was no pressure to buy a bunch of stuff I didn't want. I drove home less than two hours after I first got there in a brand new Jetta. Two weeks later I brought my new Jetta in for it's first oil change since I travel for business full time. The service department is clean and it's HUGE! I was in and out in less than 30 minutes and the price was great. I have been so impressed with my experience there at Hatfield that I wanted to find a place where I could tell people about my experience. So often I have had bad experiences with car dealers. Hatfield seems to have a modern no pressure formula that makes the customer first. I am never going anywhere else! More

NEVER TAKE YOUR CAR TO HATFIELD VOLKSWAGON FOR SERVICE!!!!!!!! THE SERVICE DEPARTMENT GIVES YOU THE RUN AROUND AND REPAIR THINGS THAT DO NOT NEED TO BE FIXED, INSTEAD OF WHAT REALLY NEEDS TO BE F SERVICE!!!!!!!! THE SERVICE DEPARTMENT GIVES YOU THE RUN AROUND AND REPAIR THINGS THAT DO NOT NEED TO BE FIXED, INSTEAD OF WHAT REALLY NEEDS TO BE FIXED (THE THINGS THAT ARE UNDER WARRANTY. THEY DO NOT MAKE THE CUSTOMER AWARE OF THE WARRANTY-COVERED PROBLEMS.) I HAD MY CAR INTO THIER SERVICE DEPARTMENT. SOME OF THE SERVICE PEOPLE ARE RUDE AND DO NOT SEEM INTERESTED IN HELPING YOU OUT. PLEASE DO NOT TAKE YOUR CAR TO THIS DEALERSHIP. YOU WILL BE TAKEN ADVANTAGE OF!!!!! TAKE YOUR CAR TO BUYERS VOLKSWAGON. THEY ARE SUPER NICE AND HELPFUL. THEY ARE LOOKING OUT FOR THE CUSTOMER, WHILE CUSTOMER SATISFACTION IS ON THE BOTTOM OF THE LIST AT HATSFIELD. More

They have no interest in servicing vehicles, even those under warranty that were purchased through their dealership. I would never recommend them to anyone. I am taking my VW to another dealers (Byers) w under warranty that were purchased through their dealership. I would never recommend them to anyone. I am taking my VW to another dealers (Byers) who had no problem servicing my vehicle or providing the customer service one would expect from a dealer, even though I didn't buy my car from them. Hatfield should be embarrassed by their service department. More