Germain Volkswagen of Ann Arbor

Poor customer service I don't usually go to a dealer for regular maintenance, but I had the $500 voucher from the TDI debacle and there were a few recalls I needed to atten I don't usually go to a dealer for regular maintenance, but I had the $500 voucher from the TDI debacle and there were a few recalls I needed to attend to so I went to Germain for the recalls, an oil change and diagnostics on the check engine light that had been on and off for a few weeks. It ended up taking longer than expected due to needing some parts, but I had a loaner and they generously said that wouldn't be a problem. I picked my car up two days later and all seemed well until I tried to honk the horn and it didn't work, and it was off center. I called back and was told to bring it back in to have that checked. When I got there I found out that I would be charged for diagnostics on this. I explained that since this happened while it was there for service I did not expect to pay for it. They said they did not touch the horn so this was a new problem and I would be charged. I left without having it looked at. While this is not a major mechanical problem, I was very disappointed in the lack of customer service and respect. If they are not going to listen to my complaint and take responsibility, what else might they expect me to fall for? I will not trust my car there again. More

2016 SEL Hybrid Jetta Only because of Ryan Rooney my Volkswagen of Ann Arbor VW purchase could not have been better! In virtually every aspect. Ryan guided and advised cont Only because of Ryan Rooney my Volkswagen of Ann Arbor VW purchase could not have been better! In virtually every aspect. Ryan guided and advised continuously. While virtually every employee that I dealt with was highly professional (knowledgeable and respectful and sharp and super friendly) Ryan was exceptional; super in every way. Continually and actively committed to be of service at every instance! Every business should be so fortunate to have an employee of his quality and character. And that's in addition to the following employees that contributed to the overall success and my satisfaction: Alex Morris: Parts Advisor Danny Vogel: Service Advisor Marty Ball: Service Advisor Rachel Landry: Receptionist Mike Davis: Service Manager Kashka Fields: Finance and business manager Thank you Volkswagen of Ann Arbor! Andy Soifer More

Purchase of (new) 2016 VW Passat SEL "My new Passat SEL is awesome" A sales team like that of Mr. Ryan Rooney and Mr. Chad Hands is exactly what all Fortune 500 companies need to have "My new Passat SEL is awesome" A sales team like that of Mr. Ryan Rooney and Mr. Chad Hands is exactly what all Fortune 500 companies need to have on board to continuously grow and improve their business and exceed what customers expect. I am still amazed at how accommodating and caring they were. I worked at GM (salaried/manager) for 35 years and I only wish I could have had the fortune of working with/for someone like those two gentlemen. They are top shelf. -- thank you (Michael Dunn - East Lansing, MI) My next new car will (again) be a Volkswagen. More

Avoid this service center like the plague. By far the worst experience I've had with any car dealership. No respect for customer's time or loyalty. On one occasion, I was told that services wou By far the worst experience I've had with any car dealership. No respect for customer's time or loyalty. On one occasion, I was told that services would take two hours, so I waited, only to have the service take > 5 hours -- no additional services provided; they were simply low on personnel. To add to annoyance, I was never told why it was taking so long and when I would inquire I was told "we're working on it. Hang in there" Shame on me for going back for service several months later. I requested and was scheduled for a loaner car. Upon arriving at the dealership, I was told that they misscheduled their loaners and actually didn't have one for me. I was "generously" offered to wait for the car all day. I work full time, so this obviously wasn't an option. I highly recommend that the dealership rethinks their policy of not informing customers of unforeseen circumstances prior to their arrive to appoint. If these reasons aren't enough to stay away, be aware that regular services (ex: oil change) at Ann Arbor dealership cost more than other service locations (i.e. Livonia) If you don't value your time, money or general customer service.. Then this is the place for you!! Otherwise, avoid this dealership like the plague. Has made me regret my decision to buy a Volkswagen. More

Exceeded my expectations!!! My 2013 Passat was in need of its 50,000 mile check up. I coordinated with my service rep, Danny Vogel, to schedule this maintenance and needed to ch My 2013 Passat was in need of its 50,000 mile check up. I coordinated with my service rep, Danny Vogel, to schedule this maintenance and needed to change the date twice due to conflicts. Each time, Danny was very responsive and a date was scheduled. I live over 45 minutes from the dealer and the service was expected to take several hours. Danny made arrangements for a loaner car and delivered it to my house and took my car for the service. All of the agreed upon work items were completed and my car was returned to my home at a previously agreed upon time. Where do you go today for automotive service work that is completed properly and there is zero inconvenience? GERMAN VOLKSWAGEN! More

Excellent Everytime I come there for any services, I have been treated with great customer service and everybod are so friendly and professional. I recommend t Everytime I come there for any services, I have been treated with great customer service and everybod are so friendly and professional. I recommend to go there. Very helpful and nothing but the best. thank you More

My sales rep was fantastic! I am a full time business person and need efficiency. I was needing a car quickly and Heather D., my sales rep, was quick to respond, knew what she w I am a full time business person and need efficiency. I was needing a car quickly and Heather D., my sales rep, was quick to respond, knew what she was talking about and timely. She was informative and was sure my needs were met. Thank you More

Service the way it should be Jim at Germain Volkswagen did a wonderful job of taking care of my problem while taking care of my needs as well. I was treated from start to finish a Jim at Germain Volkswagen did a wonderful job of taking care of my problem while taking care of my needs as well. I was treated from start to finish as a valued customer from all involved with my service department visit, and have no reservations to recommend Jim and the people at Germain to all who will appreciate the best ( and even those won't appreciate it) More

I will definitely keep coming to Germain Volkswagen I have being taking my car since I bought to this same dealership. It has been 4.5 years now. Every single time I have been there these guys make me f I have being taking my car since I bought to this same dealership. It has been 4.5 years now. Every single time I have been there these guys make me feel I am the most important customer. They take very serious to give a high quality service. From the time they take to receive your car, execute the corresponding service, keep you on the loop, return the car to you when they said it will be finished and explain in a very detailed way all the things that were done as part of the service. In several occasions they have provided me drop-off or pick-up transportation. The last time I was there Marty was the one who helped me. He did it in a very professional way and attentive to service so good that it made me feel like if he had been helping me in several occasions before although it was just the first time. At the end I even got a bill less than what Marty told me when I drop-off the car because when they did the service they detected that the car did not need some part of it so I was not charged for that part! My car does is not under the factory (nor extended) warranty and I was thinking about maybe taking it somewhere else for the first time thinking I might save some money. Well, Germain and Marty convinced me to keep taking my car there for all the futures services and/or repairs. I TOTALLY recommend these guys! More

Super thorough and helpful Service!!! Everyone at Germain Volkswagen of Ann Arbor have repeatedly demonstrated their willingness to go above and beyond what could normally be expected -- f Everyone at Germain Volkswagen of Ann Arbor have repeatedly demonstrated their willingness to go above and beyond what could normally be expected -- from the purchase 12 months ago through the 20000 mile check-up!!! I look forward to coming back in 6 months or so!!! Richard Levey More