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Germain Volkswagen of Ann Arbor

4.5

88 Lifetime Reviews

2565 South State St., Ann Arbor, Michigan 48104
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Top Reviewed Employees

Martin Ball at Germain Volkswagen of Ann Arbor

Martin Ball

Service Advisor
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rated
Employees need five ratings before we can calculate an accurate rating.
Ryan Rooney at Germain Volkswagen of Ann Arbor

Ryan Rooney

Sales Consultant
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Employees need five ratings before we can calculate an accurate rating.
Don Vollman at Germain Volkswagen of Ann Arbor

Don Vollman

Internet Sales Manager
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Employees need five ratings before we can calculate an accurate rating.
Braden Cytlak at Germain Volkswagen of Ann Arbor

Braden Cytlak

Service Advisor
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Employees need five ratings before we can calculate an accurate rating.

Latest Reviews

May 30, 2019

"Great experience every step of the way"

- tiguan19

We had a fantastic experience and are very thankful to VW Ann Arbor and to Ryan Rooney. Ryan was outstanding, and helped us find the perfect vehicle for us. His honesty and integrity set him and VW above other dealerships in the area. There were no surprises. Everything was clear, straightforward, and we absolutely love the car. Ryan is extremely knowledgeable - this was our first lease and he really went out of his way to answer all our questions and make sure we were comfortable and confident with everything. We love the vehicle and had a wonderful experience. Brian was the finance manager and he was also extremely knowledgable and helpful - he took the time to answer all of our questions and never made us feel pressured. I'd give more than 5 stars if I could, and I'd happily recommend VW Ann Arbor to anyone.

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Employees Worked With

May 23, 2019

"Great experience purchasing a CPO Alltrack"

- Jg Linto

You hear a lot of negative things about car dealerships in general and those selling used cars in particular. I am happy to report that my experience VW of Ann Arbor was very positive. Heather was a very professional and displayed a thorough knowledge of the car I was interested in buying, including the technical aspects of the engine and transmission. She efficiently walked me through the main features and handed over the key for a solo test drive. Heather listened to my concerns and addressed them without being dismissive. At no time did I feel pressured into making a quick decision (even though I had done quite a bit of research in advance and was pretty sure I wanted the Alltrack). We were able to come to an agreement on trade value and selling price of the Alltrack by email. I felt they valued my trade in fairly and the nearly new Alltrack was a good deal as well. The entire process of taking possession of the car today took barely an hour, during which Heather found a spare set of batteries for the key fobs, obtained a standard part that we noticed was missing from the car and took time to walk me through the infotainment system. If you are looking for a new or used VW or Audi, do not hesitate to contact Heather, she was a delight to do business with.

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Employees Worked With

December 27, 2018

"Martin Ball - Excellent Service Experience!!"

- vwgal75

Martin Ball made my visit for service very positive. He was very friendly, professional and confident in his ability to help me through the experience. Thanks!!

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Employees Worked With

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Photos & Amenities

  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Cable TV
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free WiFi
  • Television
  • Vending Machines
Germain Volkswagen of Ann Arbor, Ann Arbor, MI, 48104