"Will never use again"
- Rob Cirtina
Dropped a part off for them to work on. They broke off a piece, then told me they can sell me a new part at discount of 20% and, quote "this is a very generous offer!" And they never returned the safety locks that I dropped the part off with. xxx`s trying to take advantage of people anyway they can!!
"Outstanding service dept."
I had a recall on my 2009 volkswagon routan. I was having trouble finding a dealership to correct the recall. Many times I tried but was told the parts were on back order or it would be weeks till I could bring my vehicle in. When I found your dealership, one call and I was able to drop my van off that evening and the next day picked it up. Brandon followed up with me that evening to ensure the part would be there and again when it was completed. He was polite kind and professional.
"Another Great Germain VW Experience"
A couple months prior, we searched for a 2016 VW and had a very positive experience with salesperson Ryan Rooney at Germain VW of Ann Arbor. When we needed another VW shortly thereafter, we again contacted Ryan at Germain and he delivered the same stellar service as before. Ryan was extremely patient and understanding as my wife tried out a variety of cars numerous times over a multi-week period. As before, he exhibited an impressive knowledge of the various VW models, trim lines, and their respective options. Most impressive was Ryan's tireless dedication to ensure my wife ended up with the right car. If not for Ryan, I'm convinced we'd still be searching for a car. Hats off to Germain for employing a pro like Ryan.