Germain Volkswagen of Ann Arbor

Steven Ball is always so helpful and gives great advice on how to keep our cars going at their best! on how to keep our cars going at their best! More

Service manager, Steven Ball, makes a point to know my name and vehicle without having to ask. Service is always timely and without surprise billings. Visits always include a thorough check of my vehicles name and vehicle without having to ask. Service is always timely and without surprise billings. Visits always include a thorough check of my vehicles and a heads up of potential issues. More

I've been a long time customer at VW of Ann Arbor for both new car sales and service. They have always done a great job to earn and keep my business. Martin Ball was very good communicating with me regar both new car sales and service. They have always done a great job to earn and keep my business. Martin Ball was very good communicating with me regarding my Arteon. More

I’ve been going to Vw Ann Arbor for several years with 2 cars . I’ve always had good service and Steve has been great cars . I’ve always had good service and Steve has been great More

I’ve been a customer for many years and have had the pleasure of interacting with Martin Ball for scheduled service needs a few times over the years. He consistently provides excellent customer service pleasure of interacting with Martin Ball for scheduled service needs a few times over the years. He consistently provides excellent customer service by being very engaged, knowledgeable, and friendly! More

Have been bringing my GTI here for several years now. Always high-quality, courteous, and efficient service, especially with Steve Ball. Always high-quality, courteous, and efficient service, especially with Steve Ball. More

Steve Ball provided excellent service to our Atlas today. I took it in for an oil change and he noted that we had a pre-paid service from the previous owner of our vehicle. What a great and unexpected bonus I took it in for an oil change and he noted that we had a pre-paid service from the previous owner of our vehicle. What a great and unexpected bonus for us! The car was washed before being returned, another much appreciated reality. This is a Texas car made to feel welcomed in Ann Arbor. Thanks to Steve and the great service team. More

Steven Ball Service Consultant is very professional, knowledgeable he keeps me updated on the issues and resolution of them has a way of explaining things so that I can understand. knowledgeable he keeps me updated on the issues and resolution of them has a way of explaining things so that I can understand. More

The service is exceptional! They know how to make you feel valued as a customer! They know how to make you feel valued as a customer! More

Reed Wilburn was very helpful and knowledgeable in reviewing all options in our new vehicle reviewing all options in our new vehicle More