Germain Volkswagen of Ann Arbor

Phil Kaiser customer service Any service needs please go see Phil! Phil will most definitely go out of his way to make sure you are satisfied both with the price and quality of s Any service needs please go see Phil! Phil will most definitely go out of his way to make sure you are satisfied both with the price and quality of service. More

Excellent all around A rare thing these days, this combination of prompt, professional service and personalized attention that one can find at Germain VW of Ann Arbor. A rare thing these days, this combination of prompt, professional service and personalized attention that one can find at Germain VW of Ann Arbor. Every single time I stopped by with questions or for routine maintenance for my Jetta, both the service and the repairs were impeccable. Most recently, my Supermobile, which I bought in 2007 from a very friendly and knowledgeable Eric Gideon, needed a lot of attention. After being in the shop for a brief period of time, the car was delivered in top shape and sparkling clean,. Jim Glen, the VW specialist I talked to during the repairs, answered all my questions with great enthusiasm and professionalism.. (Aside, I always have a lot of questions!:) During the time the car was there, we noticed some minor corrosion problems and Paul Stec, the service manager, immediately pursued repair options. A few weeks, the car was expertly repaired at Dusty's Collision and it now shines, in all its glory, in my driveway. Three elements go into making car ownership an excellent experience: 1. The owner, who needs to do a lot of research before investing a product s/he will use for many years to come. I approached the research of my VW Jetta pretty much the same way I did my PhD research: the pros, the cons, technical specs, durability, aesthetics, etc. 2. The car, which has to be dependable and durable and maintain its value over time. 3. The dealership and all its operating departments to ensure that during and after the sale/lease is completed, all runs smoothly. I am happy, and really grateful, to say that, these three elements came together very harmoniously at Germain. More

Jeff Williams Jeff did an outstanding job delivering my 2010 Saab 9-5 Aero Turbo6. I flew from AZ July 3 and he picked me up from DFW. They had the car ready and Jeff did an outstanding job delivering my 2010 Saab 9-5 Aero Turbo6. I flew from AZ July 3 and he picked me up from DFW. They had the car ready and made the process easy. Car buying made easy with honest and dependable service. More

Just ask for Ryan Rooney!! When I made the decision to buy a new car, I wanted to be sure I ended up with the vehicle I wanted and the paperwork that matched. Ryan at Germain w When I made the decision to buy a new car, I wanted to be sure I ended up with the vehicle I wanted and the paperwork that matched. Ryan at Germain was a perfect salesperson for my needs - respectful, knowledgeable, eager, and effective. He empowered me with whatever information I wanted, gave me room to consider all options, was flexible with my schedule, and found ways to align with what I valued most as a consumer. I am BEYOND THRILLED with the service and result. More

Outstanding service and follow-up Marty thoroughly explained the work on my vehicle, both before and after the service was completed. He checked for any recalls or other communication Marty thoroughly explained the work on my vehicle, both before and after the service was completed. He checked for any recalls or other communications from VW. The service was done in the timeframe quoted. I have had great success at Germain (and Howard Cooper prior) on two Hondas and now the VW Jetta that I drive. I have recommended this dealership to many of my colleagues and will continue to do so. Marty was professional, helpful, and prompt. More

Just what we wanted! My husband and I were looking for a new car. We hadn't bought a new car in years and we were interested in a salesperson and a dealer that would help My husband and I were looking for a new car. We hadn't bought a new car in years and we were interested in a salesperson and a dealer that would help us through the process. We found the right salesperson, Ryan and the right dealership in Germain Volkswagen Ann Arbor. Everyone was helpful and friendly. The dealership clean and comfortable. We love our new Passat. Ryan was especially helpful in finding us the car we wanted and setting up the technology features. We couldn't be more pleased with the car and our experience at Germain Volkswagen! More

Thanks for the Perfect Car! Originally, Germain Volkswagen of Ann Arbor did not have the model of car with the features and color that I was looking for. Zach provided exceptiona Originally, Germain Volkswagen of Ann Arbor did not have the model of car with the features and color that I was looking for. Zach provided exceptional customer service and went out of his way to get the exact car I was looking for and I could not be happier. Dealing with Zach and the rest of the staff at Germain Volkswagen was a great experience! Thanks for finding me the perfect car! More

Top-notch Cusstomer Service We received word of a recall/ service campaign affecting our VW Jetta TDI. When another dealer Lansing refused to honor the open recall, we turned to We received word of a recall/ service campaign affecting our VW Jetta TDI. When another dealer Lansing refused to honor the open recall, we turned to Germain Volkswagen in Ann Arbor. After speaking with Marty to schedule a service appointment he assured me that the repair would be handled under warranty, as promised by Volkswagen. We brought the car in for service and our technician discovered that the components under recall had damaged the cylinder head. Marty was able to order a new cylinder head which was replaced under warranty. When they discovered that additional components had failed, those were replaced as well. To his credit, Marty not only ensured that the vehicle was fully repaired, but provided a loaner car for the duration. Marty and the entire service department at Germain provided an exceptional level of customer service. I will not hesitate to patronize Germain again in the future, based solely upon my experience with Marty. I highly recommend Germain Volkwagen based upon his integrity and professionalism. More

Exceptional experience under emergency circumstances! Marty to the rescue! Our entire service experience with Germain Volkskwagen of Ann Arbor was exceptional because of Marty and his attention to detail. Marty to the rescue! Our entire service experience with Germain Volkskwagen of Ann Arbor was exceptional because of Marty and his attention to detail. From the onset Marty greeted me over the phone and quickly alleviated my concerns and the frustration of our predicament. He maintained clear communication throughout the process, keeping us informed along the way. The integrity shown by Marty was reassuring to us that we were in good hands. He even followed up with us by phone to ensure we had made it home to Canada safely. I cannot express how Marty turned what could have been an absolute nightmare intona hassle free experience. I only wish we lived in Ann Arbour, we would definitely return to Germain Volkswagen of Ann Arbor. Thanks again! More

Excellent Customer Service I've been a customer of this dealership for the past 15 years and have nothing but the best things to say about the service they provide. After you b I've been a customer of this dealership for the past 15 years and have nothing but the best things to say about the service they provide. After you buy your car, most of your interaction comes from the service department. I've worked with Phil Kaiser as my service technician for at least 10 years, and I have the utmost respect for him. He is knowledgeable, attentive, courteous and professional. There is another VW dealership that is closer to my home, but I wouldn't think of going anywhere else for service. Phil takes the time to explain everything thoroughly, honestly, and in a way that is easy to understand - Phil and Germain are the best! As an additional note, the improvements made to the service area and waiting room are amazing. It is by far the most beautiful and comfortable waiting area I've ever encountered in an auto service center. More