Germain Volkswagen of Ann Arbor

Transition-The walls where shadows of Howard Cooper remain makes it seem not ready yet-Very little "New" Volkswagens were on display-I came back twice to "sign" papers-No forms-not ready yet-The Showro remain makes it seem not ready yet-Very little "New" Volkswagens were on display-I came back twice to "sign" papers-No forms-not ready yet-The Showroom-Offices-not ready yet-Speed up the transition- Kashaka, Zachary & along with other sales & service personel made my "visits" pleasant-Coupled with the fact I wanted another Volkswagen-Originally another GTI-So I was sold before I met them & had the desire-I hope the Volkswagen stands as tall as the Audi at Germaine-Their Team, at least the ones I met, make me feel I did the right thing by purchasing at the Germaine dealership. More

i can't remember but the guys were alsome and you couldn't ask for more they were so friendly and the driver that took me to the mall was so so nice. THANK YOU SO MUCH Tina Schroeder couldn't ask for more they were so friendly and the driver that took me to the mall was so so nice. THANK YOU SO MUCH Tina Schroeder More

I was greeted while still pulling up to the shop entrance, directed to the servie counter, by a friendly and helpful greeter (?), the service technician (Allen West) quickly processed the paperwork, entrance, directed to the servie counter, by a friendly and helpful greeter (?), the service technician (Allen West) quickly processed the paperwork, service was executed quickly (2nd set of keys and programing for my recently purchased vehicle), Allen explained details and called my attention that because of the pre-sale revision I had 10,000 miles before next service call. Very welcome news! I am very satisfied and will recommend dealership. More

My service visits have always been a great experience. The vehicle service is always performed very quickly. The service team communicates very well and is concerned about my time. The vehicle service is always performed very quickly. The service team communicates very well and is concerned about my time. More

I first bought my Volkswagen Passat from the dealership 9 years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that g years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that go far beyond what is required of them. Brenda McClanahan More

Chris Hamm is a great representative for your company. He had a lot of patience while we were deciding on purchasing a car. His offer of further instruction on how to operate our vehicle is certainly ap had a lot of patience while we were deciding on purchasing a car. His offer of further instruction on how to operate our vehicle is certainly appreciated and needed. New technology is more difficult as one ages (and we have aged). If we were to purchase another vehicle, we would request that Chris Hamm be our sales person. He appears to be well equipped to work with people with different personalities. More

since 1978 vw has always come through for me! paul's great, leroy does a terrific job and phil is great! not pleased cooper is owned by people from ohio great, leroy does a terrific job and phil is great! not pleased cooper is owned by people from ohio More

Danny Vogel was amazing! He fit me into the schedule despite not having an appointment and had my car back to me by the end of day. I enjoy coming to Howard Cooper, now known as Germain because of good despite not having an appointment and had my car back to me by the end of day. I enjoy coming to Howard Cooper, now known as Germain because of good person and service like this! More

After two weeks of getting the run around from other dealerships, Christopher Hamm and Chris Pineau got me into the car I was looking for for the price I was looking for within 24 hours of arrival. I'm dealerships, Christopher Hamm and Chris Pineau got me into the car I was looking for for the price I was looking for within 24 hours of arrival. I'm a car enthusiast and I work within the automobile industry, and out of all the dealership experiences I've obtained, including Brighton Mazda, Dunning Subaru, Dwyer and Sons Subaru/Volvo, Hyundai of Colorado Springs, Co and Mazda of Colorado Springs, Co, Volkswagen of Ann Arbor (Germain of Ann Arbor formally known as Howard Cooper of Ann Arbor) has been the best dealership I've ever been to. The staff was very friendly, and got me into the car I wanted for the price range I was looking for. I personally want to point out Christopher Hamm who was my sales consultant and Chris Pineau who was the sales manager for working with me and getting me into the best vehicle I've ever owned. I will buy from only Germain of Ann Arbor and will refer the dealership to everyone who is in need for a vehicle. More

I came into service Wednesday afternoon, Thanksgiving Eve you may say. I needed mt garage door clicker synced to my VW Touareg. Your service man told me I have to do it in my garage and gave me a website and you may say. I needed mt garage door clicker synced to my VW Touareg. Your service man told me I have to do it in my garage and gave me a website and showed me how to get the information so I could do this myself. I thanked him and left. When I got to my car I noticed one of the wheel center cap emblems was missing. I returned and ordered on. $30.00 + I payed at cashier. Everyone could not have been nicer and faster. At Thanksgiving dinner one of my sons heard my wife tell about the garage clicker and cap. He said I should have checked online before ordering cap. After dinner we checked and found many places we could buy 4 caps at $20.00+including shipping. Friday morning I called and asked to cancel my order. Jim told me it was already ordered and may be shipped. I told him I am sure it was ordered but I doubted it was shipped thanksgiving eve. He took my credit card and said he would credit it. I did not have my order/invoice so he asked me to call him back to make sure it was done. 5 minutes later Jim called and told me the credit was taken care of and I should have a great day. More