Gerry Lane Chevrolet

sales experience The dealership was fast, and easy to work with. Taylor Papion was fair and upfront with my sales transaction. I would buy from Gerry Lane again. The dealership was fast, and easy to work with. Taylor Papion was fair and upfront with my sales transaction. I would buy from Gerry Lane again. More

Satisfied thanks Big thanks to Dianne Trask over at Gerry Lane Chevrolet. Appreciate your hard work and service. Happy Holidays to you and yours! See you soon Big thanks to Dianne Trask over at Gerry Lane Chevrolet. Appreciate your hard work and service. Happy Holidays to you and yours! See you soon More

It was a fast and great experience I will refer all my friends and family!!! They were polite and kind and I saved a lot of time and money. Thank you Gerry Lane Chevrolet for all your h I will refer all my friends and family!!! They were polite and kind and I saved a lot of time and money. Thank you Gerry Lane Chevrolet for all your help in making my experience great. More

Professional service great Great service during the sale and after. Mr Lawrence did everything to get me the note I needed and the extras I recited for my truck . Gerry lanes be Great service during the sale and after. Mr Lawrence did everything to get me the note I needed and the extras I recited for my truck . Gerry lanes best salesman , very knowledgeable and very professional. More

Repeatedly Lied To I bought a new truck and was lied to repeatedly about when the truck would be ready. The body shop needed to fix a scratch in the paint. After drivi I bought a new truck and was lied to repeatedly about when the truck would be ready. The body shop needed to fix a scratch in the paint. After driving two hours to pick up the truck when they said it would be ready, it was not! Then they scheduled the work AGAIN. The work was AGAIN not done. I had to drive four hours round trip three times. They could have at least had the courtesy to call me to tell me the truck would not be ready. The salesmen didn't even return my phone when I tried to call him to confirm the truck would be ready when he said it would be. He said he was unable to return my phone because he was in a meeting. No meeting lasts 10 hours! More

Shocked, only good thing was service rep. I brought my 2010 Equinox to Gerry lane last week because the engine light came on. (only has 56,000 miles on car and looks like new). I was told th I brought my 2010 Equinox to Gerry lane last week because the engine light came on. (only has 56,000 miles on car and looks like new). I was told that it was the timing chain, brake master cylinder and brake power booster. You can imagine my surprise and even more shocking news that it cost $1,964.13 to have these repairs. Oh I did get a free oil change. At some point I have to trust these guys at take them at their word. However, if something was fixed that didn't need to be done they will pay at a later date. The service tech, Gary was very nice and understanding and worked hard to see if warranty covered anything, but of course I had 7 years and not 5 years. (warranties aren't worth a flip or the money) Gary helped me get to Enterprise where I rented a car. What a trip that was? After a day and a half I got my car back. The next day a guy by the name of "Paul" called and said I heard your car was in the shop and you had extensive repairs. I proceeded to tell him I wasn't happy about cost, but blah, blah and before I could finish he said "OH, I am not calling about your service I wanted to let you know for that $2,000 dollars you spent we could have put you in a new car" Can I tell you my blood pressure soared. Sell me a car! I told him the blue book value was $13,500 and Diane had already told me "they might could give me $10,000) so subtract the $2,000 from $10,000 and you have $8,000 left which isn't much left. I was so upset it left a bad taste in my mouth and whoever this Paul guy is needs to be removed or start showing compassion and learning not to make such calls. I just spent $2,000 on repairs and that @($%*&* wants to sell me a car. NOT HAPPENING. I have bought a total of 4 cars there and never again. I would not recommend this place to anyone! Only good thing was Gary who went out of his way. More

Service at Gerry Lane Chevrolet Very courteous and helpful. was greeted with a warm smile and kind words. Took my vehicle right in and made needed repairs and was finished in less t Very courteous and helpful. was greeted with a warm smile and kind words. Took my vehicle right in and made needed repairs and was finished in less than a hour. High praises for the service tech and the mechanic at Gerry Lane Chevrolet Service dept More

THE WORST SERVICE DEPARTMENT EVER!!! I bought my 2003 Tahoe from Gerry Lane and have brought it for the free oil changes (not worth it!) ever since. I started having electrical issues in I bought my 2003 Tahoe from Gerry Lane and have brought it for the free oil changes (not worth it!) ever since. I started having electrical issues in October of this year so I brought it in. I thought they would be able to fix it being message boards all over the internet highlight the very issue I was having. Every single time they called to tell me it was ready, I would go pick it up and drive it no more than a mile and the electrical problem would show up again. This happened about five times. During one of these service visits, the tech. managed to pop a brand new tire that I had to have replaced at my own expense because they had to wait two days to to go through accounting. Another visit, they lost my key! My fricken' KEY! And yet another time, I watched them back a car out of a bay right into a parked Corvette! What absolute imbeciles. Finally, after a two week stay at the service department, they managed to get it fixed. I picked it up on a Friday. By Monday, my 3 month old battery was dead. I replaced it myself. I drove it up to GL to get them to check the alternator, etc. only to have them tell me they didn't have time. Well, 3 days later, the new battery was dead. I took it back for them to check it and left it overnight. I just got a call from them saying that everything is good but all of the bolts were loose. xxx?! I'm going to pick it up. We'll see how it is in 3 days... Word to the wise, avoid Gerry Lane like the plague. Especially Mark, the service "manager". He is the rudest most condescending person I've ever dealt with. More

Bad customers service I took my impala in to get it repair I knew what I needed to be fix the servicer told me he had to do a diagnosis test on my car anyways so I ask why I took my impala in to get it repair I knew what I needed to be fix the servicer told me he had to do a diagnosis test on my car anyways so I ask why was that cause I've already been told what's wrong with it I just had to get that particular work done at Chevrolet dealer, so I get a phone call from the service dept saying we did the diagnosis and it could be your battery cables which would cost me $887 or it could be the BCM which would cost me $475 what I walk in telling them that's what I wanted them to fix so a diagnosis was done on my car that shouldn't have been done then you going to tell me if you fix one of those you don't know if it's going to fix the problem, so why in the world should I had to pay for a diagnosis, I will never go there for service nor by cars again they just trying to make money, cuz if I say what to be fix that should have been done and if that didn't fix it let me take the next step More

Service at Gerry Lane As Always Very courteous, helpful, proactive, and informative dealers and service assistants. This is the dealer I have personally used for over a dec As Always Very courteous, helpful, proactive, and informative dealers and service assistants. This is the dealer I have personally used for over a decade and I have purchased 4 vehicles from them More