Gerry Raymond Chevrolet of Fairmont - Service Center

Dan needs a raise for how much they took me for! I brought my Colorado into them for the airbag light. It spit out the code for the passenger airbag connector or/and airbag. I chose just to replace t I brought my Colorado into them for the airbag light. It spit out the code for the passenger airbag connector or/and airbag. I chose just to replace the connector. That didn’t fix the problem. I drove less then 5 minutes and light came on. I was then told I needed a 920 airbag with 200 install. That repair didn’t make it 3 minutes down the road. The miscommunication between the service manager and technician was horrible. Dan told me at one point there was a way to test the airbag and had to be corrected by the tech. I was told by Dan that airbag light was coming on and off when tech moved the connector during airbag repair. The tech the next day said it was staying on solid. I jumped on Dan that if it was bad connector I should be refunded for airbag. That in my opinion is why the story changed come Friday when I picked up my vehicle. Dan offered to run new wiring from airbag to module under seat. The tech said he felt he could do this with a coat hanger without having to take my carpet up. I left with my truck. The best choice I could of made. It is now in a different shop and low and behold the new tech can just wiggle connector and get it to come on and off. He took dash apart and as you see in the pictures two wires to the connector aren’t attached. If this connector would of been done right I wouldn’t have 1,100 in on airbag repair. Anthony Chevrolet is refusing to return any money. I believe Dans original statement about being able to shake the connector last Thursday. Then changing the story come Friday. If another tech can shake it and the pictures show messed up wires well you be the JUDGE! The icing on the cake though is every other dealer I called and spoke to there service managers said that the old airbag is mine. Well isn’t it convenient Anthony Chevrolet won’t give me back my old airbag that never went off. They claim hazardous materials even though they will sell me a new one to walk out of the dealership with and junkyards sell used ones. This was a poor quality repair and there solution of using a hanger to run wires was another example of them trying to cut corners. The other dealerships I called said carpet would need to come up to see properly. This wouldn’t of fixed the problem anyways when you have a connector that looks like this. Thank you Anthony Chevrolet for your excellent and outstanding job on this repair! More