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Gervais Volkswagen - Service Center

Lowell , MA

4.8
155 Reviews

155 Reviews of Gervais Volkswagen - Service Center

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March 18, 2024

Very helpful - they fixed my Atlas in 3 hours, while I waited. Which helped as I was from out of country. More

by chris.wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2024

Long wait times every single time There is a prolonged wait at this dealership on every visit, even during weekdays. Service quality is good though, and they offer complimentary multi-point inspections as More

by shenoyvilas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2024

Great I needed quick help and Liliana was able to get me in for service the next morning More

by Cabbott
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
February 29, 2024

Respectful, friendly, efficient, accomodating Parts & Service staff are also very knowledgeable and helped me set up an aftermarket install More

by smanchvegas
Recommend Dealer
Yes
Employees Worked With
Savian
February 29, 2024

We had recall work completed in a timely and efficient manner. That is all it was. More

by Archimedes
Workmanship
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2024

Kevin was very helpful and worked with me to get me into a vehicle at a price that was agreeable to me. He was very helpful with going through the features of the car. More

by kathy42
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 16, 2024

So far; so good. I'm three-and-a-half years into ownership of my Golf GTI and, thus far, I've found Liliana to be fantastic to deal with! More

by rjstrauss
Recommend Dealer
Yes
Employees Worked With
Service Advisors
February 14, 2024

Liliana was extremely helpful and informative. The service was wonderful and my car feels great. it feels no different than the day I bought it in 2019. I plan to bring my car to Gervais exclusi More

by tomhersey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2024

All service and updates were performed in a timely manner. Comfortable waiting area with amenities. More

by brian.hidalgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 08, 2024

Easy to deal with and helpful with transportation replacement. Could always be a little cheaper. More

by MIKEMACARELLI
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liliana Arboleda
2
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