Gettel Acura

The work itself was not bad. It was supposed to be a simple service just an oil change, tire rotation part of my 2yr 24k mile complimentary service from Acura. I had called and p It was supposed to be a simple service just an oil change, tire rotation part of my 2yr 24k mile complimentary service from Acura. I had called and planned accordingly with service planner to ensure I was at the requirements for my Service. I had to push my service two weeks just to meet the oil life percentage requirements. That was not an issue, the issue was when I arrived. My service advisor, trying to treat me like a fool and charge me for the service. He pulled me into his office and stated the price, I then let him know that this was part of the complimentary Acura plan so it’s free. He tried to play it off saying he put my info in and stated it was active. Then he tried saying my service is out of the time frame. So once again I made him aware this is a 2 year 24,000 mile complimentary package from Acura. I had signed the car over 7 months ago so it’s not too old. And I have 15,000 miles so it’s not the miles. I said if this is going to be an issue I can leave and go elsewhere. Magically after clicking a few buttons it worked and I received my oil change that Acura promises. But someone should do an audit and retraining on Jorge Mere’s service recommendations and how he treats customers. I am new to Acura and love the car, we were planning to get another Acura next year but sour tastes like this ruin a brand. Ruin a customer experience. Ruin the fact he is a service advisor and should advise service to the customer. It is not right to attempt to take advantage of people, it’s greedy and holds no value of integrity. I am mainly writing this in reference to future customer problems that may occur due to this negligence. But on the one minor positive everyone else that dealership was very nice and friendly. More

Christine is amazing! No stress decisions on the recommendations for what I needed to be done on my 2022 Acura RDX A Spec! I love this vehicle! Thanks so much for making m No stress decisions on the recommendations for what I needed to be done on my 2022 Acura RDX A Spec! I love this vehicle! Thanks so much for making my appointment pleasant and hassle free! More

Outstanding, professional, and timely service during the purchase of our new MDX. Pleasure to deal with all Gettel personnel. purchase of our new MDX. Pleasure to deal with all Gettel personnel. More

Richard was very easy to deal with…answered all our questions…provided us with extra pics and videos for us as we were 2 1/2 hours away…went the extra mile and would buy another car from him and the de questions…provided us with extra pics and videos for us as we were 2 1/2 hours away…went the extra mile and would buy another car from him and the dealership as well… More

Great staff…very easy to deal with…100% recommend them and would purchase from them again…they had the exact car we were looking for… and would purchase from them again…they had the exact car we were looking for… More

As always great service was completed on my car in a timely manner with my needs in mind timely manner with my needs in mind More

Kimber was easy to work with and get the job done, good car wash provided car wash provided More

We always have a good experience when need service on our TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. More

Customer friendly, comfortable, efficient, and very accommodating. Staff so pleasant, knowledgeable and extremely helpful especially Vlad! accommodating. Staff so pleasant, knowledgeable and extremely helpful especially Vlad! More

Jeff was awesome to deal with. I am going to recommend him and Gettel to all my friends! I am going to recommend him and Gettel to all my friends! More