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Gettel Acura - Service Center

Sarasota, FL

4.6
733 Reviews
Call Service Center (941) 343-5700

733 Reviews of Gettel Acura - Service Center

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October 02, 2023

Best Service we've ever had! Very satisfied with the workmanship, time, and communication. Wish all service providers are like them. More

by salesdynamicrepsolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Dirksen
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Oct 21, 2023 -

Gettel Acura responded

Thank you for taking the time to leave a review regarding your service experience with Jeff and our team. We appreciate you being one of our service clients and look forward to helping you again in the future. Sincerely, Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

September 30, 2023

Pleasant and efficient staff. Inconvenient for us to drop cars off for service; wish you still had a loaner program. More

by HOBARTCOLLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bellucci, Malcolm Blanc
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Oct 21, 2023 -

Gettel Acura responded

Thank you for leaving a review for us. If you schedule your service ahead of time you are still able to request a loaner if it is a warranty or non-maintenance type of service (oil change etc) as we are limited so they do book quickly. Please ask Kimber in the future and we can check on the availability to have one ready for you on your next visit. We will do all that we can to assist you with this on your next visit. Sincerely, Brian O'Connor General Manager boconnor@gettel.com 941-343-5700

September 29, 2023

MADDY IS VERY GOOD AND PROFESIONAL CAR WAS IN AND OUT AS PROMISSED ON TIME THANKS More

by TGRUBBS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
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Sep 29, 2023 -

Gettel Acura responded

Thank you for taking the time to leave us a review and for your feedback on Maddy. We greatly appreciate your review and will make sure your comments are shared with her. Please let us know if there is anything further we can do to assist and thank you for choosing our dealership to help service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 28, 2023

Brake fluid $170 way too much wouldn't go back Overpriced for what they did feel ripped off More

by S_BOGG
Recommend Dealer
No
Employees Worked With
Maddy
Report | Print
Sep 29, 2023 -

Gettel Acura responded

Steven, We are sorry to hear you feel that way about your service visit. Our advisors make sure the price is aware before the work is done and receive your permission before continuing with said work. If you do not want to proceed with said service or have any issues, it can be declined. Please feel free to contact me if there are any other concerns you have regarding your visit and I will do my best to help out. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 25, 2023

Great service. I’m 100% satisfied with the service center and their employees. They were not able to fix my car’s problem but it’s not their fault. Acura sold me a More

by jsal0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose. 5 stars. , Madison Quinn
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Sep 29, 2023 -

Gettel Acura responded

John, thank you for taking the time to sell us about your experience with our service team. While the remedy to your problem is still being worked on, out service team will keep you updated with any progress and when one is available so the issue can get taken cared of. Please let us know if there is anything further we can do to assist and hope you are enjoying your new Acura MDX. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 24, 2023

The team has never let me down. I feel like I am with friends when I go there. More

by debreese555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service manager always has a smile and the answers.
Report | Print
Sep 29, 2023 -

Gettel Acura responded

Debbie, thank you for taking the time to tell us about your experience with Kimber and our dealership. We focus on building long lasting relationships and glad you feel welcomed. Please let us know if we can assist in any further way and thank you for choosing our dealership to help service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 22, 2023

Kimber was outstanding. She explained everything very clearly and provided me with a loaner while the service was performed. She was great. More

by glindberg64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Gettel Acura responded

Gary, thank you for sharing your experience with Kimber and for taking the time to leave us your review. We greatly appreciate you choosing our dealership to service your vehicle and will inform Kimber of your feedback. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 22, 2023

The 3% service charge for using a credit card seems a little low rent. Service fees are not new, they're just usually padded into the cost of services. Now Gettel is being upfront about it and charging i More

by wm_warren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Gettel Acura responded

Mike, thank you for taking the time to leave us your review. We understand your concern about the 3% service charge for credit cards and while it was a corporate decision made, we do offer alternate options to avoid this charge. Please let myself or your service advisor aware next time and they will review the options available to you. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 20, 2023

Vehicle intake was a perfect and speedy process. Service manager was outstanding with explanations of work performed and needs for future service by priority. Outstanding experience. More

by krtarasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Dirksen
Report | Print
Sep 20, 2023 -

Gettel Acura responded

Ken, thank you for sharing your experience with our service manager Jeff. Your satisfaction is our priority and glad to hear you had an outstanding experience. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

September 14, 2023

Very satisfied with the service I received on this visit. I always appreciate the excellent service. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Gettel Acura responded

Steve, we greatly appreciate your review about your experience with Kimber and our service department. Your satisfaction is our priority and glad we were able to meet expectations. Thank you for choosing our dealership to service your vehicle. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

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