Gettel Acura - Service Center

The work itself was not bad. It was supposed to be a simple service just an oil change, tire rotation part of my 2yr 24k mile complimentary service from Acura. I had called and p It was supposed to be a simple service just an oil change, tire rotation part of my 2yr 24k mile complimentary service from Acura. I had called and planned accordingly with service planner to ensure I was at the requirements for my Service. I had to push my service two weeks just to meet the oil life percentage requirements. That was not an issue, the issue was when I arrived. My service advisor, trying to treat me like a fool and charge me for the service. He pulled me into his office and stated the price, I then let him know that this was part of the complimentary Acura plan so it’s free. He tried to play it off saying he put my info in and stated it was active. Then he tried saying my service is out of the time frame. So once again I made him aware this is a 2 year 24,000 mile complimentary package from Acura. I had signed the car over 7 months ago so it’s not too old. And I have 15,000 miles so it’s not the miles. I said if this is going to be an issue I can leave and go elsewhere. Magically after clicking a few buttons it worked and I received my oil change that Acura promises. But someone should do an audit and retraining on Jorge Mere’s service recommendations and how he treats customers. I am new to Acura and love the car, we were planning to get another Acura next year but sour tastes like this ruin a brand. Ruin a customer experience. Ruin the fact he is a service advisor and should advise service to the customer. It is not right to attempt to take advantage of people, it’s greedy and holds no value of integrity. I am mainly writing this in reference to future customer problems that may occur due to this negligence. But on the one minor positive everyone else that dealership was very nice and friendly. More

Christine is amazing! No stress decisions on the recommendations for what I needed to be done on my 2022 Acura RDX A Spec! I love this vehicle! Thanks so much for making m No stress decisions on the recommendations for what I needed to be done on my 2022 Acura RDX A Spec! I love this vehicle! Thanks so much for making my appointment pleasant and hassle free! More

As always great service was completed on my car in a timely manner with my needs in mind timely manner with my needs in mind More

Kimber was easy to work with and get the job done, good car wash provided car wash provided More

We always have a good experience when need service on our TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. TLX. The staff are always courteous and professional. Plus, we like having our car washed afterwards. More

Honored the appointment Good and complete thorough inspection Explained what was needed Explained the invoice inspection Explained what was needed Explained the invoice More

Always courteous and accommodating. I get my scheduled service and a full detail. My car feels brand new every time. I get my scheduled service and a full detail. My car feels brand new every time. More

Madison is a great service advisor. She picks up where others fall short!! She is a great asset to the department! She picks up where others fall short!! She is a great asset to the department! More

Great customer service! And my car was ready early! Have two Acura’s and love them! And my car was ready early! Have two Acura’s and love them! More

Amazing staff and service department. The work on my car was completed on time and at the price quoted. Kimberly is very knowledgeable and the service requirements for our car. She is fr The work on my car was completed on time and at the price quoted. Kimberly is very knowledgeable and the service requirements for our car. She is friendly and courteous. More