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Gettel Acura - Service Center

Sarasota, FL

4.6
733 Reviews
Call Service Center (941) 343-5700

733 Reviews of Gettel Acura - Service Center

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July 27, 2023

The service appears to have been completed properly. Maddie did a great job explaining what was needed and followed up. I'll ask to work with her everytime I stop in. More

by DAVIDFMEYER1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
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Jul 31, 2023 -

Gettel Acura responded

David, Thank you for your amazing review about Maddie. She is one of the best advisors in the business and we will share your wonderful feedback with her. Thank you again and we look forward to assisting with all of your automotive needs. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 25, 2023

Service agent was helpful. The dealer policies are the worst I have ever seen in my 23 years as an Acura owner. The policies demonstrate a lack of customer focus and a sole f More

by Moldani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Gettel Acura responded

Thank you for your review and we do apologize that you feel our policies are focused entirely on profit. If you would like to discuss exactly what policy you are speaking of please contact me directly and we can discuss anything else that felt was not customer friendly or meeting a clients expectations and see what where we can improve to better serve our clients. Please call me directly at 941-343-5700 or boconnor@gettel.com as I can not confirm which client you are based on just your username. Looking forward to discussing your visit with at your convenience, Brian O'Connor General Manager 941-343-5700 ext 26000 boconnor@gettel.com

July 24, 2023

I've always had great service from Gettel Acura. Very pleased with their team ~ informative about recommended services, but not pushy. More

by GigiSRQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
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Jul 31, 2023 -

Gettel Acura responded

Thank you Gigi for telling us about your experience with Madison and Christine. Our dealership is here to serve and does not pressure anyone into something they are not comfortable with. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 23, 2023

My experience with Gettle Acura sales is not good. All Acura dealerships north of Gettle beat their price by a significant amoun. However their service department is outstanding and Kimber is a pleasu More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Gettel Acura responded

Thank you for your feedback Barry and sharing your experience with Kimber as well. We will look into our competitors to the North as well as we want to make sure our pricing is competitive with all the surrounding dealers both South and North of us. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 22, 2023

I was happy with the service done and the employees who assisted. Kudos to your service center. More

by ROLPH2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Gettel Acura responded

Thank you for sharing your experience with Kimber and our service team. We truly appreciate your review and taking the time to share your visit with others. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 21, 2023

Very nice people and great service. Car running good and back very clean. Thanks again More

by lynne.falcone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
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Jul 24, 2023 -

Gettel Acura responded

Thank you Lynne for the 5-star review and giving credit to everyone in service who you dealt with. We all truly appreciate that and look forward to seeing you again for service in the future. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 20, 2023

Always. Pleasure The staff is sharp and the wait is never extreme. I recommend Gettel to everyone🌴 More

by CAROLYNDEERING
Recommend Dealer
Yes
Employees Worked With
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christine Hoffman
Report | Print
Jul 24, 2023 -

Gettel Acura responded

Carolyn thank you for the perfect 5-star review of our dealership and staff. We appreciate taking the time to recognize Christine and we are looking forward to helping you again on your next visit. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 20, 2023

I had a very pleasant experience when I brought my car in for service. They were very pleasant and professional More

by Bignick1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Gettel Acura responded

Thank you Nick for sharing your service visit with us. We are grateful you took the time to post a review and we are looking forward to helping you again for your next service visit. Brian O'Connor General Manager Gettel Acura boconnor@gettel.com (941) 343-5700

July 19, 2023

Fairly quick in and out. Car was meticulously cleaned after service. Kimber did not push service that were close but not due yet. More

by MadTony33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Gettel Acura responded

Tony, Thank you for taking the time to tell us about your experience with Kimber and our dealership. We aim to serve at the highest level and glad to hear you were satisfied with your service. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 16, 2023

Excellent customer service, upfront costs and thorough process. Very happy with Kimber as my service advisor More

by Acuragirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Gettel Acura responded

Thank you for taking the time to leave us your amazing review and for telling us about your experience with Kimber. We greatly appreciate you as one of our VIP clients and look forward to assisting with all of your automotive needs. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

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