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Gettel Acura - Service Center

Sarasota, FL

4.6
733 Reviews
Call Service Center (941) 343-5700

733 Reviews of Gettel Acura - Service Center

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July 13, 2023

Have had several very positive experiences BUT SOME NOT SO AS WELL!! Time w. Maddie. Always been positive; usually w. Jeff as well. More

by GO BILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haven’t worked w. Above people. VERY NEGATIVE EXPERIENCE W. FINANCE AFTER MDX lease in ‘16. , Madison Quinn
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Jul 17, 2023 -

Gettel Acura responded

Thank you for taking the time to leave us a review about your most recent service experience. We understand you had some experiences in the past that were not so positive and we have made many changes since 2016 to improve our team for the better. Hopefully it will only be positive experiences from here on out. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 10, 2023

Great service at this location. I recommend it. They were very friendly and fast. Thanks More

by s.manickam01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tufano, Carlos Rojas
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Jul 15, 2023 -

Gettel Acura responded

Sampath, Thank you for your amazing recommendation and review. We greatly appreciate you servicing your Acura with us and hope you continue to enjoy your vehicle. Please let us know if there is anything further we can be of assistance with. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 09, 2023

Easy to work with! Kimber did a great job and very informative!! Glad to be your customer since 2018! More

by MMAURER453
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
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Jul 09, 2023 -

Gettel Acura responded

Mr Maurer, Thank you for taking the time to leave us an amazing review and for telling us about your experience with Kimberly and our team. We greatly appreciate you choosing our dealership to service your vehicle for so many years. Please let us know if there is anything further we can do to assist and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 03, 2023

Had afternoon appointment and waited on service. They offer complimentary soft drinks and snacks while waiting but not for afternoon appointments they proceeded to remove them right after I sat down More

by jimmygammell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kimberly Heath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Madison Quinn
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Jul 10, 2023 -

Gettel Acura responded

Jimmy, I do apologize your experience with us warranted a one-star review. It is required to put away sugary snacks/drinks when our service department is getting ready to close. There is water, coffee and tea still left out for every client to enjoy. Part of our service process is a complimentary inspection where tires are looked at and no nail was reported being on our lot. When we received your call about a tire puncture, our service department had already closed and we had no technicians on site to assist. An advisor did recommend using the inflator kit to get the vehicle back to the shop where a loaner was offered while we get the vehicle fixed the next morning. We are sorry you were unable to make it back in and had to take care of this issue yourself. Please feel free to reach out to me directly if you would like to discuss more about your experience and how we can further assist. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

July 01, 2023

Service was performed as requested, in a professional manner. The good cleaning afterwards is also a great service add-on. More

by DEJ1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Quinn
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Jul 08, 2023 -

Gettel Acura responded

Doug, Thank you for your amazing review about our service and detail department. We greatly appreciate you choosing our dealership to service your vehicle and look forward to assisting with all of your vehicle needs. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 26, 2023

We have bought 2 vehicles from Gettel Acura and have used their service department for 11 years. The service and the sales departments are top of the line and a pleasure to do business with. More

by jimully
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carla Stiegler, Madison Quinn, Steadman Doleys
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Jun 30, 2023 -

Gettel Acura responded

Thank you so much for the review regarding both sales and service. We are very grateful to have such great clients like yourself and look forward to being able to help you again in the future. Thanks again, Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 25, 2023

Awesome service department. They take time looking at your concerns and typically have a resolution. More

by LHOP04
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Employee not listed. He was new.
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Jun 30, 2023 -

Gettel Acura responded

Thank you for taking the time to share your experience with our service team. I believe you met with Jorge as he just joined us and we are extremely grateful to have him. We appreciate having you as a service client and look forward to helping you again in the future. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 25, 2023

I’ve always received courteous and competent service at this dealer. I appreciate the accommodations in the waiting area. More

by HJKLEIN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roger
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Jun 30, 2023 -

Gettel Acura responded

Thank you for sharing your experience with our service department. We truly appreciate it and look forward to helping you in the future with your next service. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 23, 2023

Good work, but somewhat expensive. Seems to be trustworthy. I only trust an Acura dealer to work on my MDX. More

by JMS0905
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Gettel Acura responded

Thank you for the review about our service department and we appreciate you trusting us to work on your Acura. Unfortunately over time everything increases including both the cost of items and the labor to install those items. We are always comparing our prices though to make sure we are priced to what other dealers charge as well to make sure our clients are getting a competitive price along with our great service. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

June 22, 2023

The service department was every bit as eager and responsive to my issues as I expected. I couldn’t be happier with the quality of service, and their timely resolution to my problem. This care makes More

by BELLIOTT4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2023 -

Gettel Acura responded

Thank you so much for the great review about your service visit with Kimber. We are very fortunate to have her as an advisor and will make sure she sees this amazing review! Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

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